I have been a loyal Ford customer for almost ten years. I purchased my third Ford at this dealership after a car accident totaled my previous car. The salesperson I dealt with for the actual purchase of the car was Ron Griggs and he was outstanding. He went out of his way to make my purchase smooth and painless. The problems began after I left the dealership. I am an active duty member of the US Coast Guard and am a resident of the state of Florida. The sales department was aware that I wanted to maintain my Florida registration. I was given 30 day temporary tags, which expired 14Feb2014 and have just now gotten my actual tags over two months after the purchase of my car. Over and over I reached out to Kyle Egge to find out the status of my paperwork and was often made to wait days for an a reply back. I left both voicemails and emails and was made to feel like my asking was an inconvenience. At one point, as an excuse for the delay I was informed that me being a resident of Florida and living in New Jersey made things complicated. I understand that being active duty military and maintaining my residency in a different state makes things difficult, but I can't be the only person who has purchased a car there with the same set of circumstances and I shouldn't be made to feel like this is an inconvenience for the staff there. It is because of this situation that I would not recommend customers purchase a car from this dealership, especially if you are in the military and have anything remotely complicated with your residency. Because being active duty military is complicated enough without adding to it the headache of dealing with poor customer service.
I Recommend This Dealer:
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