Faulkner Pontiac Buick GMC

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Faulkner Pontiac Buick GMC:
Purchased an 07 Buick Lucerne CXS with 6k miles on it; big al's car which he knew inside and out and is a very particular pri..person. Anyway, turns out that the car had a vibration through the whole car at various speeds. The Buick factory rep told me to turn up the radio which is a joke from Click and Clacks talk show on PBS. Only he wasn't joking. The dealer's service department attempted 8 or 9 times to fix the problem; they couldn't. So they went into a denial mode and told me that there was nothing wrong with the car which they tried to fix over and over. I would not buy off on this; filed a lemon law complaint. But still brought the car in for service as authorized under the manufacturer's warranty. I deduced that the problem was not one of suspension or wheels, etc. which the dealer had been chasing. It was an internal engine problem because the car would vibrate sitting in the driveway in park whenever the engine was run up to 1500 rpms. As a matter of fact, the service manager said to me that he could not fix my car....On the occasion of my last trip to the dealer's service department I was ambushed by the el presidente of the dealership, the infamous al sherwood. He unceremoniously asked me to leave his dealership as I was haranguing his employees. I guess he defines haranguing as when a customer keeps asking to have his car fixed over and over because your service department just can't seem to fix it. I managed to negotiate a $4k reimbursement from GM for the "nonproblem" with my car. However, with GM in bankruptcy I don't think that I will be seeing the money very soon or ever for that matter. I unloaded the car and replaced it with a much, much better car --an 08 Hyundai Azera Limited with the Ultimate Package. It got an 8.3 rating from Edmunds.com while the Buick only got a meagerf 6.8. I would rate it more like a 5.5. As for the dealer, I would rate them at about a -1. My only wish is that big al sherwood gets a dear john letter from gm for a truly happy ending for this story.

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