Fenton Ford of Ada

My wife and I have leased one vehicle and purchased six from Ada Ford. We had a good experience each time. We have had a few different sales people over the years, but Mike was always really easy to work from Ada Ford. We had a good experience each time. We have had a few different sales people over the years, but Mike was always really easy to work with. When we got to finance there were some extras we did not want and there were no problems at all. The entire staff was helpful and we will go back for sure. More

Every time I call or go by the dealership everyone is always very friendly. The staff are very helpful and are always ready to help you. always very friendly. The staff are very helpful and are always ready to help you. More

My experience with ada ford was typical of a dealer that doesn't give much concern to customers. an internet app, resulted in several calls from chris. he told me on the phone i had a "conditional pre-app doesn't give much concern to customers. an internet app, resulted in several calls from chris. he told me on the phone i had a "conditional pre-approval". upon questioning the terms of such approval, i was replied to with "it would be easier to just come in". we look at a couple trucks, i was looking for a reg cab, 5 spd, v-6..nothing fancy or expensive, which explains the dismal service reception!! typical "talking up the sale" ensued. we test drove a crew cab f-150..pretty basic however. the rebates and incentives would make the 30 grand truck easier to finance than a cheaper one..a reasonable suggestion and sense making hypothesis. we sent the app to fomoco on a sat afternoon, with an expected monday morning response. my premise of bad credit and subprime down payment <10%, would result in a thumbs down from detroit or elsewhere. my hypothesis was correct ultimately, although the salesman was positive and "excited" about the outcome....probably due more to excess caffeine than experience with the finance dept, given the above details of my credit status. the call i was told to expect monday or later in the week never transpired. i knew it wouldn't, but the commission off such sale was obviously appealing to chris. the finance guy acted like he was more interested in a full limb amputation minus any diminished pain receptors. this was even before he learned of my less than desirable or boastable credit! my conclusion is that a back alley gang would have been happier to deal with me!! i don't have any negative feelings toward these dealerships, for i know why they are there...to simply make money and uptalk any sale, which is typical of any sales establishment. however, the treatment was less than desirable. and since the bailouts, i will only buy my future vehicles through private individuals, not new, but used. typically if i give someone money, i expect a product or service in return. my tax payer money was awarded for bad business, so no future dealer purchases from my standpoint. More

I called Ada Ford and talked to Chris Robbins about a truck they had listed for sale on a web site. The first thing out of his mouth was a lie. He said the truck was traded in to the dealership. I had truck they had listed for sale on a web site. The first thing out of his mouth was a lie. He said the truck was traded in to the dealership. I had already run the VIN number thru CARFAX and it was purchased by them from the Southwest Auction system. As quick as he came up with that lie I new I Was dealing with a typical stereotype car salesman. They had the truck priced at $20,911 so I wanted Chris to give me a price that they would sell the truck for. I had to reply to Chris Robbins twice to get a price quote before he even replied. The second time I contacted him he said that “I should initiate a firm offer he could present.” The next day I sent an offer of $17,111. Later that day I received a call from Chris Robbins saying that his boss would take $18,000 for the truck. I then told him he was within my price range and I would email a list of things I would have him look at on the truck since I was shopping on the internet and could not see the vehicle in person. After I sent the email I did not here from him about my concerns. I felt that they really did not want to sell me the truck for the price they quoted me. I called one week later and talked to another salesmen Butch. I told him “I was not being contacted on the sale of this truck,” and he said they would get back to me, but again they did not. Two weeks have gone by and no reply from the dealer. After reading the other reviews I can see they strictly watch out for themselves and don’t care about the customer. More

The salesperson, Richard Reeder lied to us about the vehicle, one minute he said it was new, the next he said it was preowned. He also lied about applying the rebate check in the amount of 2500.00 to pu vehicle, one minute he said it was new, the next he said it was preowned. He also lied about applying the rebate check in the amount of 2500.00 to purchase price of the vehicle. When I asked about the cost of the vehicle he quoted me 16,500.00 before the trade-in with the rebate. I asked to see paperwork showing the cost of the vehicle and I was told it was a "New" 2008 and wouldn't be on the computer. Mr. Reeder used very vulgar language and after throwing his pen on the table and said "I don't F---ing care anymore, I will probably loose my D--- job over this tomorrow anyway, cause we're loosing money on this deal. The finance man, Jack Bunyard told us the vehicle had factory warranty, then sent an "As is - No warranty" paper in the mail. He told us we were purchasing 60 months or 90,000 miles extended warranty, and when we got the paperwork it showed 60 months or 60,000 miles. He told us the vehicle was Previously Owned. When we got the title it showed to belong to LK Auto Remarketing. Because of all the descripancies we found upon receiving the paperwork on the vehicle, my husband and I went back to Ada to discuss returning the vehicle to Ada Ford. I called Ada Ford, they told me Jack wasn't there, it was his day off, When we pulled up in front of the lot, another man got on his cell phone immediately. I asked him if he was the owner, and he said no, but didn't identify himself. He recognized my husband and me, and said there is Richard, who sold you the truck. I informed him I needed to speak to the owner. My husband and I went inside, asking to speak to the owner, the receptionist called him, the owner, and he said he was in a meeting and couldn't speak to us. I asked for a manager, and the receptionist went blank, and said you will have to talk to someone else, just wait a little bit. At this time, Jack Bunyard came through the door and it appeared the receptionist was waiting for him to arrive. Jack informed me I would have to talk to him. I informed him there were discrepancies in the paperwork I had received and what was agreed upon at the time of the sale. We were ushered into a small office where Jack Bunyard, Richard Reeder, and some unidentified man were VERY RUDE, LOUD, INTIMIDATING, AND DEMANDING informed us we had brought him a "Piece of Crap" truck for a trade in and if anyone lied, it was us. I called my sister on my cell phone to discuss what was taking place and the "unidentified man" grabbed my phone out of my hand, was sarcastic to my sister and yelled at her on the phone, and then hung up on her. That is when we were informed the truck was ours, we had signed the papers, and we had no choice whatsoever in the matter now. I am disabled,on nerve medication, and have trouble getting around, and my husband is 80 years old, and has a serious heart condition. We were in no condition to be pressured into the sale in the first place, much less bullied by these men after the fact. Then as we were leaving, one of them snickered, saying "Enjoy your new truck" and we bought it at a auction. We feel we were unfairly treated and that these men were belligerant in their treatment of us. I have never been treated this way and never dreamed I would be treated like that at a FORD DEALERSHIP. This is the typical treatment one would expect from the fly-by-night, dirty-dealing little car dealership types, not A FORD DEALERSHIP. More