My beloved 2007 Ford Freestyle broke down at 5;45 pm on my way home to Orlando FL, from a medical procedure in Clearwater, FL. I was connected to Kristina, and by 6 :00 pm, I had secured an Enterprise Rental, permission to have AAA tow the car to Ferman Ford in Clearwater and by 8:00 pm was on my home to Orlando with a bottle of water from Kristina. The next day gently broke the news, the Freestyle had transmission issues, and explained my options. Because of the logistics, Fresstyle in Clearwater, me with the title in Orlando with family commitments until Sunday, I was connected to Rudy in Sales. Rudy was an Angel, patient and gracious and explained my options, both Pre-owned and New. Rudy invited me to return to Ferman Ford on Sunday April 30, 2017. Rudy helped me make arrangements to provide the Goodwill Driver with the Freestyle Title. Rudy had identified several Pre-owned and New Ford Escapes and he negotiated a great deal for me for my new 2017 Metallic Blue Ford Escape SE. Thanks to everyone at Ferman Ford who participated in this rescue. And thank-you for making me part of the Ferman Ford Family.