Service was quick and professional with a nice lounge to wait in . The lounge very good coffee available . They also had a soft drink machine . I would have trouble finding something wrong with my treatment .
I brought my Ford F-150 in to be diagnosed. It had a miss when it warmed up. $490 dollars later, they admitted they did not have the equipment to properly diagnose my issue. They were shooting in the dark and just changing parts. I was seldom notified of the status of the truck. They kept it for 5 business days. My service associate and repair tech were worthless. Finally just paid the bill and took the truck. Still misses when warm, no change. Do not let these people touch your car. Complete incompetence. Go to Walker Ford??
Great service department. Fast, fixed all my recalls. Made suggestions for future service. Oil changes have been a very long 3 hour process so I would not recommend that service. Everything else Ferman Ford is the place to go to protect your investment.
Brought my F150 in for warranty service. The wind shield fluid was not operating. Cameron was helpful and polite. It was a much better experience than the nightmare I experienced with the sales department.
"Nick is excellent! He is always pleasant to deal with!"
I love Ferman. From buying my car to the occasional service needs, they are always professional, helpful, and knowledgeable! When I bring my car in for service, there is always someone to greet me as soon as I step out of my car.
Frank the person who checked me in was very nice as well as another male who arranged for a driver to take me to work when the shuttle driver was late. The young man who drive me was very nice and spoke highly of the dealership and on how they treated the staff. The shuttle driver who picked me up from work to take me back to the dealership was also very curteous
I had to bring my car in for service for a panel and a cargo mat. Dennis McBride and Cameron Rolon helped me quickly and were extremely courteous. I appreciate someone knowing the meaning of customer service.
I bought my explorer a few weeks before from Ken Bruning and Dom and I have a excellent buying experience with them as well. No pressure, to the point and they had the car detailed and ready the next day.
I will be back and recommend this dealership. I even found out a co-worker bought her car from here as well and had the same positive feedback I did.
Purchased a used 2017 Ford Escape. Love It!!
The overall experience was great. The sales consultant Demetrios was very professional, not pushy at all very personable I would recommend anyone to purchase a vehicle from here.