Fette Ford Kia - Service Center

Service Mario Castellano is one of the best salesman out there. Mario answered all my questions, didn't get upset cause I wasn't sure what car and color I wa Mario Castellano is one of the best salesman out there. Mario answered all my questions, didn't get upset cause I wasn't sure what car and color I wanted and kept changing my mind. Instead he helped me chose the best car and color according to my budget. We picked a Ford Explorer and let me tell you I'm in love with it, thanks to Mario. More

Horrible, Sad, Disappointed & Streesed I am very unhappy with EVERYTHING!! I got stuck on rt.80 in the middle of the highway. So, my car was towed to Fette Kia on 3/15/16 because of engin I am very unhappy with EVERYTHING!! I got stuck on rt.80 in the middle of the highway. So, my car was towed to Fette Kia on 3/15/16 because of engine issues (which is supposed to be covered under my warranty). The service dept asked for my receipts (which i have provided) and they were supposed to get to fixing my engine. However, i had to call them numerous times over a 2 week span, to see what is taking so long and come to find out, they said that it wasn't going to be covered under my warranty and i would have to pay $7,800 out of pocket.The reason is because my engine had soot and seemed like i wasn't getting my oil changed and maintenance. (WHY COULDN'T THEY TELL ME THAT SOONER?) I was getting my scheduled oil changes and oil changes before my 7,200 miles, i provided them with all the receipt and paperwork that i had. I think they are just giving me a run around, because they don't want to cough up a new engine that i am entitled to get because i am under warranty. Fette Kia and Kia Corp is just giving me a run around and its soooo sad!!! I have a lawyer working on this as we speak, so hopefully, they can work this out with my lawyer since they seem like they have VERY LITTLE respect for me. I have been so calm and patient with them, but they don't take well to niceness so i have a lawyer and filed a claim on the Better Business Bureau. I have spent so much on a rental (because Fette doesn't provide one) and i missed days and hrs at my job because of this. So now this is in my lawyers hands. Something is very fishy and i don't trust them and neither should you. Trying to work with Robert and Bruce Hart(Heart) from Fette Kia and no call backs etc. This is HORRIBLE!!! I am so bothered by how they are trying to screw me over, they dont care!!!!!! I CANT WAIT TO GIVE THIS CAR BACK, I WANT NO PARTS OF KIA ANYMORE!!! THIS WAS SUCH A BAD MISTAKE AND A STRESSFUL ONE!! Getting a car is soo exciting, but just wait until you have problems and see how Fette treats you. If you really want a Kia THAT BAD, go to Jack Daniels Kia on Rt. 4 in Fairlawn. They are great, and the waiting room while you wait to get your oil change is very nice and clean and the service staff is clean, organized and EXTREMELY NICE AND FUNNY!! STAY AWAY FROM KIA'S ESPECIALLY FETTE KIA!!! PLEASE DON'T GO HERE!!!! TRUST ME!! More

Go somewhere else for service! I had my car brought in to replace the side view mirror on the driver's side, first the wrong part it ordered delaying the repair, then the same night I had my car brought in to replace the side view mirror on the driver's side, first the wrong part it ordered delaying the repair, then the same night the mirror is finally replaced the interior light for my car would not turn off. After several minutes it finally did and at first I thought nothing of it. Then several time over the course of the week my dashboard light would ring door ajar and the interior lights would all go on (while driving this would also occur and my doors would unlock because of this). I would pull over or if I was still parked I would open and the door (often several time for the alert to finally turn off). The only thing that could be the reason (since it was the driver's door this would occur with) was the side view mirror on the driver side door that was just replaced. When my car was brought back to see have it fixed we were told the computer for the mirror and the alert for the door ajar open was in a different place????? So what now I am expected to pay to have someone elses error fixed. Ridiculous!!! The service center can't even own up to its own error?! Don't Bother coming here. More

Go somewhere else Leased a car from here and am very unhappy that I did. Ironically, when you call, and are put on hold for at least 20 minutes, the recording says that Leased a car from here and am very unhappy that I did. Ironically, when you call, and are put on hold for at least 20 minutes, the recording says that they want your buying experience to be great. Mine has not been. Nothing that they promised has been given. Service is below par. Don't buy a service contract for oil changes - you will wait forever, if you can get them on the phone to make an appointment. You can leave a message to be called back, but they won't. I like Ford but definitely will go to another dealership next time. More

RENEWED CONFIDENCE IN SERVICE DEPARTMENT Greeted with an Amazing Personality explained the process was unhappy with young lady that answered the night before -the Service Manager Tom Grimont Greeted with an Amazing Personality explained the process was unhappy with young lady that answered the night before -the Service Manager Tom Grimont reassured me along with April and service advisor that it would be handled tool my car into Service Today Brian Richardson took great care of me BRAVO TO THE FETTE FAMILY looking forward to purchasing and servicing my car here again ! More

How much poor service can anyone tolerate The poor service continues at Fette Ford Driving out of the garage and getting 2 hours into a 4 hour trip and my brand new car after an oil change sh The poor service continues at Fette Ford Driving out of the garage and getting 2 hours into a 4 hour trip and my brand new car after an oil change shows all oil lights on. They did not close off a part so my car leaked oil. It cost me calling someone else to help me out of this issue. Do you have a service contract with us. This is after I have been going there for 5 years. Not sure what the use of a computer is with them.. One would think once you file for service that your name would pop up. But this explains that once they have your sale the care dwindles the closer you get to the fence line. This morning. Again do you have an appointment -- Not sure why I bother going to this place. Monday I am calling the BBB -- John Fette you need to look into what is going on in your business. I left you a message today. Let us see how much you care. More

Lets start from the beginning...I brought my car here and got my thermostat replaced, they were also supposed to do a detail on it because I had a business card from Chris saying he would give me a free deta got my thermostat replaced, they were also supposed to do a detail on it because I had a business card from Chris saying he would give me a free detail when I first got the car. Okay so 7 days later I go to pick up my car; the detail was not done but I didn't pay for it so I was not that upset about it. About 3 minutes after getting my car, going down RT 46 my windshield wipers stopped working and it was raining! So I called and had to bring it back the next day because when I went to pick up my car I was on my lunch break. The next morning I go in my trunk and they did not even bother to put the engine cover back on! Furious about my wipers not working now this, I go back to the dealership talked to the service manager (do not remember his name) he apologized and sat me at Kevin’s desk. They put the cap back on. With my wipers they disconnected it and reconnected it and it started working. A day later guess what happened?! The SAME THING my wipers did NOT work AGAIN! I went back and they discovered that the motor was shot. They had to order one. Once that was replaced, a couple weeks later (today), it stopped working again. So of course I was late to work because I had to spend $55.00 on a taxi to bring me. I should NOT have to come here repeatedly for the SAME THING. This will be the fourth time going back to the dealership to get my wipers “fixed”. I will NEVER purchase another car here nor will I recommend anyone else. My uncle has bought 4 trucks here and that’s why I came here. I referred my 2 friends who both bought infinity’s. But now that I need something fixed, and they can’t seem to get it right the first 3 times, never again will I recommend people to buy from here. I work on commission and I have customers coming to my job because I told them I will be here at a certain time and I am not here because a car that I have a warranty on can’t seem to be working. It is very unprofessional for me to tell my customers I will be here at a certain time and I am not. Not to mention my manager speaking with me. This is the 2nd time I had to take a taxi because of my wipers not working. I am going back tomorrow we will see what will happen but to be honest I don’t see anything good coming out of it. I am beyond dissatisfied to say the very least about this dealership. More

I had a problem in the service department but the staff I had a problem in the service department but the staff there made it right. Special thanks to Chris Ciresi who went over and above to see that I was I had a problem in the service department but the staff there made it right. Special thanks to Chris Ciresi who went over and above to see that I was satisfied. More

Courteous, honest service, attention to my concerns, solved the problem and they even brewed a fresh pot of coffee in the waiting area when I asked them to! solved the problem and they even brewed a fresh pot of coffee in the waiting area when I asked them to! More