Back

Fette Infiniti - Service Center

Clifton, NJ

4.2
554 Reviews

554 Reviews of Fette Infiniti - Service Center

Sort by
March 06, 2022

The dealership gave me the customer exceptional service and I would definitely let my friends and family know how they treated me and how they cared for my vehicle. More

by louisphillipgarrett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Sanchez
Mar 07, 2022 -

Fette INFINITI responded

We are so happy to hear that our staff provided you with exceptional service. It was a pleasure serving you as a customer and appreciate the recommendation to your friends and family.

January 07, 2022

Fette helped me in an emergency situation the first time I visited and I will always come back! More

by ljohnson
Recommend Dealer
Yes
Employees Worked With
Alexa Quirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
James McNally
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Fette INFINITI responded

We are thrilled to hear that our staff was able to help you during your situation. We look forward to seeing you again.

Jan 10, 2022 -

ljohnson responded

Again a job well done by Fette Infiniti Service!

December 04, 2021

Denied loaner and warranty repairs. Had to pay for diagnostics only to be told repairs are not covered on a lease vehicle. More

by Alver81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Na
Dec 06, 2021 -

Fette INFINITI responded

Thank you for taking the time to provide your feedback. On behalf of the dealership we do apologize for the unsatisfactory experience. We'd like the opportunity to speak with you. Please call us at (973) 320-7508.

September 08, 2021

My car was completely vandalized by the mechanics in the service department and was documented through Infiniti corporate. About $9000 in upgrades and damage because of the poor knowledge these mechanics p More

by kalinka.consultants
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Riverside Partners
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent M. Grace, Julio Sanchez
Sep 09, 2021 -

Fette INFINITI responded

Thank you for taking the time to provide your feedback. We're sorry to hear that your experience with us warranted a 1-star review, and on behalf of the dealership we do apologize for the unsatisfactory experience. We'd like the opportunity to speak with you. Please call us at (973) 320-7508

August 05, 2021

I walked in no appointment for a needed oil change and tire rotation. They squeezed me even though they we busy and got me serviced! Good people and great service as usual! More

by sammy1001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lionel Reyes, Julio Sanchez
Aug 06, 2021 -

Fette INFINITI responded

Sammy, we are happy to hear that our service team was able to provide you with and oil change and tire rotation and get you back on the road as quickly as possible. We look forward to seeing you again.

July 21, 2021

Thanks everything was solved. The process is always fair and no pressure. Have recommended family and friends to them and they feel the same way More

by Heudy24k
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexa Quirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
James McNally
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t remember, Julio Sanchez
Jul 22, 2021 -

Fette INFINITI responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us warranted a 2-star review and on behalf of the dealership we do apologize for the unsatisfactory experience. We'd like the opportunity to speak with you. Please call us at (973) 320-7508.

Jul 23, 2021 -

Heudy24k responded

Thanks everything was solved...

July 05, 2021

This is my second Infiniti from Fette. Sales and service have been great both times. They stand by their work and work hard to keep the customer satisfied. More

by rid3117
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Humphrey, Zachary Heinz, Julio Sanchez
Jul 06, 2021 -

Fette INFINITI responded

Thank you for the excellent five-star review! We truly appreciate your kind words and your loyalty to our dealership!

March 20, 2021

I have experienced superior service with Phil Occhino my service rep and James McNally Service Manager at Fette. I switched my service from Ramsey Infinti to Fette due to these two individuals moving to Fet More

by HELEN C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James McNally
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Occhino
Mar 22, 2021 -

Fette INFINITI responded

Helen, thank you for the positive feedback regarding your most recent experience with us! We're so happy you had a great experience working with Phil and James. At our dealership customer satisfaction is our top priority and we're happy to have met that mark with your experience!

January 30, 2021

I enjoy coming to fette infinite to get my car serviced I will not go anywhere else they don't have you sitting for long hours they tell you what you but needs to be done they send you an email or text and l More

by tee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alexa Quirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
James McNally
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Mattis, Julio Sanchez, Phil Occhino
Feb 02, 2021 -

Fette INFINITI responded

Thank you for the positive five-star review, Tee! We're so pleased to hear you had a great experience at our dealership. We truly appreciate your kind words and look forward to working with you again in the future!

January 09, 2021

Juan was so amazing... I would recommend fette infinity to all my family and friends... and I would definitely come back... The at must fair was very friendly and warm More

by Sheryl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Sanchez
Jan 11, 2021 -

Fette INFINITI responded

Sheryl, thank you for the excellent five-star review! It's a pleasure to know Juan was able to assist you and make your experience a memorable one. We look forward to working with you again in the future!