Fields Infiniti

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Fields Infiniti:
Excellent experience from looking at vehicles to closing. I would highly recommend them for anyone looking at new or used cars. First class operation and experience. The sales people know their product and models extremely well. They don't force you into anything you don't need and make you feel comfortable during the whole process.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Fields Infiniti:
Vitaly and the people at Fields Infiniti in Glencoe are fantastic to work with, easy and comfortable to buy a car from. I would definately recommend purchasing new or used from them. The customer experience and service is top notch. I trust them and will buy my future cars from them.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Fields Infiniti:
Bought two cars from the same dealership: 2003 FX45(in 2003) and 2009 G37 Convertible (in 2009) and had the same saleman. The decision to purchased my second car from Fields of Glencoe was the Service Department. They were very helpful and courteous. They remember my name.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Fields Infiniti:
I found a used vehicle on-line at Fields Infinity. Contacted dealer. Made deal and verified accepted purchase price. I arranged my financing, arranged insurance, arranged registration and license, gave $1000 deposit via phone. Made arrangements to fly to Illinois. Got a call two days later from salesman that vehicle had been sold to someone else. Deposit refunded but I am NOT HAPPY. Ethics and integrity are not part of Fields Infinity business conduct.
Mark Hartness

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Fields Infiniti:
While I’m have really bad luck with a 2007 M35X with rattles and squeaks coming from all areas of the dashboard my concern now is with the dealerships. I would never go back to Field’s Infiniti in Glencoe, IL where I bought the car. They seem to want to feed you breakfast or lunch rather that fix your car. Their attempt to fix the car seem to have made the squeaks and rattles worse. I tried to call the service managera few times after I picked the up the car and he won't return my phone calls. I even tried the general manager and he will not return my phone call.
Talk about poor customer service, and this dealership takes FIRST PLACE!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Fields Infiniti:
Poor service. They had my car for a few days and didn’t fix it. I tried to call the service manager to discuss the problems - he will not return my numerous phone calls. I also tried to talk to the general manager. Seems like he is always in meeting and yes, he doesn’t return phone calls either. I’m hoping not all Infiniti dealers are like Field’s Infiniti.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Fields Infiniti:
I cannot begin to tell you how posiive my experience was at Fields Infiniti in Glencoe. After many years of loyalty to Volvo, I was referred to Sam Janda for the purchase of a new Infiniti. Sam was friendly, forthright, and made me a hassle free great deal on a 2006 Infiniti G35. We made our deal and were done in less than an hour.

I was really pleased to learn how customer service oriented this dealership is. From providing loaner cars while your vehicle is serviced, to providing a WIFI cafe and free made to order breakfast if you decide to wait for your servicing to be done, Fields has it all covered for busy individuals who enjoy a high degree of attention and satisfaction from a dealer.

It is really out of my way to have servicing done at Fields. But, I plan to go there anyway due to the great service I received from the staff there when I purchased my car.

Kudos to Sam Janda and Greg Robinson. You made my new car buying experience fantastic.

Share on Facebook

Was this review helpful to you? Yes | No