"above and beyond"
great experience! many thanks to jeff perard and fields motorcars for stepping up and covering the cost of an expensive repair that normally would not have been covered. I appreciate them going the extra mile for a customer; not something I would say about the service from ANY dealership I have dealt with in the past. the loaner was also appreciated as the part needed took 1 week coming from germany; no loaners from toyota, whether it was 2 days or 2 weeks.
"1st Class Service Experience"
- Eee Bee
My Service Representative Jeff Perard always makes my service visits a pleasure.
His attention to detail and his willingness to take extra time to explain my car's service needs is an asset to me and to Fields Motorcars.
"Business for life"
We purchased a Sprinter and a Metris this year from Ron Bigler and I can't say enough positive things about the experience. Ron found us just the right vehicle at just the right price when we purchased the Sprinter. We are a systems integration company out of Central Florida (Future Home Integration) and the vehicle was exactly what we were looking for. The team quickly became attached to the Mercedes product and it looked like we would continue the fleet with more Mercedes. Company growth prompted the purchase of a Metris. It was a very busy time and I could not personally make it down to the dealership so I relied on Ron to once again find me the right vehicle at the right price and in a hurry. We did the entire deal over the phone and they even delivered the vehicle right to our shop. So far we absolutely love the Metris and are already looking at another one.
One of the perks we enjoy most is the availability of a loaner van. During maintenance and minor warranty issues it is so nice to be able to continue business as usual. Fields of Lakeland is the only dealership I have ever seen offer this to their customers.
Fields Mercedes has my business for life