I was searching for a new car and I expanded the distance restriction to 50 miles. I am so glad I did. Although I have 2 dealerships within reasonable distance from my house- it was well worth the trip to Fields MB in Lakeland. I received incredibly prompt email responses prior to my visit, and when I arrived- everything was what I would expect from a Luxury Brand dealership. The entire shopping/buying process was exceptional. Chris and the others I dealt with made the experience enjoyable and I never thought I would say that about buying a car. I received a great price on the car I purchased and would definitely return to this dealership in the future. I have been sharing my experience with everyone I know.

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I purchased a 2004 Mercedes Benz SLK32 with 19 thousand miles last week from Fields Mercedes. I had been looking for a low mile SLK32 and was hesitant to purchase the car since I'm in MA and the dealer is in FL. I found the car on Ebay represented as "BEAUTIFUL CONDITION IN AND OUT,1 OWNER,PRISTINE". The car buying experience started out great, Don our salesman appeared to be a genuine salesman, but the experience ended very poorly due to several reasons.

Dishonest representation of the car by our salesman Don, I received the vehicle with the drivers side door panel hanging off, the interior console area including the glove box, drivers side door handle area were are all scratched up and the front bumper had curb damage. Lastly I received the car with 1 working key remote "I was told both were working".

After contacting the used car manager "John Nevills" and sending him pictures of the damage, his response was "As for the key, I feel that is something that you will have to take care of. We did provide two keys and the vehicle is an 04. I feel we represented the vehicle as best we could. I am sorry for any inconvenience. I do appreciate your business.".

No further phone call or correspondence was made by John to me after I sent a "disappointed" response back to him.

My experience in buying a used Mercedes Benz at Fields was overall not a very good one. I received a very poor customer service experience and I was taken advantage of. At the end of the day, I'll deal with the issues on my own and enjoy the car this summer.

I hope this feedback helps the next buyer of a "used" Mercedes.

_______

Update: I received a follow up from Gary Gordon "General Manager", the key has been replaced and I've been compensated for my troubles making this once again a good experience.

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Great internet pricing and helpful friendly sales people. No pressure and easy hassle free closing the deal. Well worth the drive from Tampa to Lakeland to buy this 2010 CPO GL.

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We bought a Mercedes Benz GL-450 and we are happy, happy, happy! Our salesman now our friend Ron was the BEST!!! he took the time to answer all our question. On our second visit we also got help from Chris. They are a great team. Thanks to RON, CHRIS AND ROLO for making our car purchasing experience awesome!!!

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I am so glad that I took the time and was able to work with Field Motorcars. Everyone that works there is terrific and are willing to bend over backwards for their customers. Their prices are more than fair and their customer support is beyond excellent. I recently just joined the Mercedes Benz family and I am so glad to have to started this relationship off with such a wonderful dealership. I personally worked with Ron Bigler and Rolo who were both very accommodating and wonderful to do business with. This is truly a company that puts their customers first and lets them know their importance as soon as they walk through the doors. I will forever be a Fields Motorcars client.

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I was extremely nervous about purchasing a vehicle from a different state that I did not even see:)Donald (salesman) was simply the BEST. He was extremely patience and understanding throughout the entire process. My beautiful E350 was delivered to me as Don promised. I would recommend anyone purchasing a car online to go with Fields Motorcars as the service is impeccable!! This is definably a great place to purchase a car.

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Fields Motorcars stepped up and gave me a great trade on my 2009 C300 and put me in a new C250 with the payment plan I was looking for. The new C250 is a better car than my C300. Instrumentation is updated and the 4 cylinder turbo has more pep than the sluggish C300 six cylinder.

The people could not have been nicer and I am looking forward to referring my friends to Fields Motorcars!

Brian Mills

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The entire operation was geared to please us. This is not the first car we have bought from Gene Owen and wont be the last. We have used the service facility and always been satisfied Gene is the most attentive sale person and really knows the product

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Really professional service and attention given throughout the duration of the car purchase experience. Definitely enjoyed the ease and relaxed feel of the entire ordeal. I would recommend this dealership to anyone interested in purchasing a car. The great service and help made me feel comfortable and happy with my purchase.

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The customer service was absolutley OUTSTANDING!! Best customer service and best buying experience I have ever had. Steve and his team were amazing! The quickness, fairness, and professionalism that I experienced was the best ever! Not a lot of haggling or sales banter. I said what I wanted to pay and they delivered! I can honestly say that Fields Motorcars is leading the industry when it comes to customer service, friendliness, professionalism, and overall customer experience.

By the way, I completed an online inquiry by accident and received multiple phone calls that I ignored. For some reason, I took Simone Briggs phone call and I am so glad that I did because I found the exact car that I was looking for!

Kevin Humphrey
813-765-6894

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