My Review Of Fields Motorcars:
I purchased a 2004 Mercedes Benz SLK32 with 19 thousand miles last week from Fields Mercedes. I had been looking for a low mile SLK32 and was hesitant to purchase the car since I'm in MA and the dealer is in FL. I found the car on Ebay represented as "BEAUTIFUL CONDITION IN AND OUT,1 OWNER,PRISTINE". The car buying experience started out great, Don our salesman appeared to be a genuine salesman, but the experience ended very poorly due to several reasons.
Dishonest representation of the car by our salesman Don, I received the vehicle with the drivers side door panel hanging off, the interior console area including the glove box, drivers side door handle area were are all scratched up and the front bumper had curb damage. Lastly I received the car with 1 working key remote "I was told both were working".
After contacting the used car manager "John Nevills" and sending him pictures of the damage, his response was "As for the key, I feel that is something that you will have to take care of. We did provide two keys and the vehicle is an 04. I feel we represented the vehicle as best we could. I am sorry for any inconvenience. I do appreciate your business.".
No further phone call or correspondence was made by John to me after I sent a "disappointed" response back to him.
My experience in buying a used Mercedes Benz at Fields was overall not a very good one. I received a very poor customer service experience and I was taken advantage of. At the end of the day, I'll deal with the issues on my own and enjoy the car this summer.
I hope this feedback helps the next buyer of a "used" Mercedes.
Update: I received a follow up from Gary Gordon "General Manager", the key has been replaced and I've been compensated for my troubles making this once again a good experience.
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5/21/2013 4:39:18 PM
Thank you for your feedback - I'm glad we were able to come up with a solution that you found amicable. The pleasure is ours! If there is anything else we may do to elevate your ownership, please don't hesitate to ask. You may reach me at (863) 688-8111 or via email at firstname.lastname@example.org. Sincerely, Gary Gordon (email@example.com).