Findlay Cadillac

Findlay Cadillac
993 Autoshow Drive
Henderson, Nevada 89014
(702) 558-2600

Manufacturer: Cadillac


Most Reviewed Employees
Mike Giordano Mike Giordano
Service Writer
Deb Topham Deb Topham
Sales Consultant
Keith Acree Keith Acree
Service Writer
Elizabeth Haifley Elizabeth Haifley
Finance
Chris Martinez Chris Martinez
Sales Consultant
Chris Gentry Chris Gentry
Internet Sales Manager
Britten Battisti Britten Battisti
Service Writer
John Saksa John Saksa
General Manager
Mike Waldman Mike Waldman
Sales Consultant
Cliff Smith Cliff Smith
Internet Sales Consultant
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Customer Lounge Area
Free Coffee
Free WiFi
Free Drinks
Parts Store
Pet Friendly
Rental Car Service Onsite
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 8:00 AM - 9:00 PM

Tuesday: 8:00 AM - 9:00 PM

Wednesday: 8:00 AM - 9:00 PM

Thursday: 8:00 AM - 9:00 PM

Friday: 8:00 AM - 9:00 PM

Saturday: 8:00 AM - 9:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
19 Reviews
Findlay Cadillac

Overall Score: 5 Star Rating4.8



About Findlay Cadillac
Certified: Findlay Cadillac
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Findlay Cadillac has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



slatahoe
4/24/2012 3:54:04 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Giordano

My Review of Findlay Cadillac:
I brought my one year old Cadillac Wagon in for service although the mileage was quite low. Mike Giordano was very helpful scheduling the car in and getting it completed quickly while I was running some errands. The car was serviced and washed at no charge under Cadillac's ownership plan. I have used various Findlay dealerships over the years and had very good experiences.

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Ginagasparre
4/2/2012 1:13:19 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Giordano

My Review of Findlay Cadillac:
I have had my SRX for about 2 years now and I don't know very much about cars but I do know a lot about service and mike seems to superb at it . Even though I make last minute appointments , at the busiest times of the day , he always is there to accommodate me . Mike is excellent at making you feel welcome and stress free when I come in and always is in a good mood . I appreciate his work and highly encourage everyone with a service question or problem to see him !!

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pl34986
3/1/2012 10:02:00 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Rick, MGR.

My Review of Findlay Cadillac:
The Sales Manager Rick does not get the credit he deserves. He has the final say over all new car sales and it is Rick's professionalism, courtesy and experience (30+ years) that that made all 3 of my Cadillac purchases with Findley possible. Kudos also to Deb and Elizabeth.

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sharonann2020
2/5/2012 11:39:15 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Gentry, Deb Topham

My Review of Findlay Cadillac:
I can't say enough about my experience purchasing my car yesterday. I spent 6 hours at another deanship that same morning only to be haggled with all morning over a used luxury SUV until I finally walked. In a last attempt I checked the internet and noticed Findlay Cadillac has 2 used vehicles that might be within my price range. I immediately called Chris and he said I have the perfect car and I can make it work within your (mine) terms meaning my price, term, rate, and monthly payment and we wouldn't have to waste time.

I got to the dealership thinking I can never afford anything on this lot. Deb was waiting for me and approached me and said this is the car Chris wants you to see and we drove it. It was a 2011 fully loaded Cadillac SRX and I was in love. It was steps above the one I was looking at that morning with a better price. They ran some numbers and didn't waste anyone's times going back and forth. We immediately found the lowest rate for me (lowest I've ever receive) and our negotiations started within in dollars of where I need to be. It took us 10 minutes to reach a deal that worked for all of us and they actually beat all of the other dealers terms.

Most of all, they and I knew that I wasn't there to purchase a $70,000 brand new cadillac. I was there to look at their used inventory and hope that something would fit my budget but still make me very happy. I NEVER, not for one second, felt that I was treated any differently than their most loyal Cadillac customer. I know they took the same amount of time with me, the same amount of care with the vehicle and Deb explained every little detail of that car. I have a couple follow up appointments this week to add some items to the car and learn about the Nav etc... but they made me feel like I was buying a brand new Cadillac that day.

Lastly, I do want to mention Jimmy. He is starting his training in sales and spent the couple of hours with us but has worked for the dealership for several years in other capacities. He knows those vehicles better than most people at the dealership. He was always honest, friendly, courteous, knew so much more than one would think and if he didn't know the answer, he found out within minutes for me. He's going to have a great career.

I would recommend this dealership and every individual that I worked with yesterday to get me into my dream car!

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johnandcor
1/17/2012 4:47:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Keith Acree

My Review of Findlay Cadillac:
Could not have been better. Every did there job well. I was very impessed buy how clean the dealership was. looking forward to doing visiting again.

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bobnpaty
1/13/2012 8:43:36 PM

Overall Score: 4 Star Rating   3.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Keith Acree

My Review of Findlay Cadillac:
Went in for a simple oil change. It took more than 2 hours. Then, when I got the car home it leaked oil in my driveway! Took it back the next day and (after another wait of more than an hour) was told that it was "residual oil". The technician's failure to clean up the "residual oil" during the oil change cost me another hour+ wait and made a mess in my driveway.
On the plus side, the service writer, Keith, was extremely friendly and helpful. The sloppy service was not his fault.

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Response from: Findlay Cadillac
Added: 1/17/2012 1:21:03 PM
I am terribly sorry for the poor service that you experience with your oil change. I have notified Bill Young, our service manager, about this incident.

We do appreciate the kind words you said about Keith! He is a great asset to the Findlay Cadillac team.


singjoylv@cox.net
11/23/2011 4:19:26 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: brian mclay

My Review of Findlay Cadillac:
Time after time I have complained about failure to receive responses to my telelphone
calls timely. I have left messages regarding services needs and asked the service tech to call me regarding a time to bring in the car for routine services. The calls are not returned sometime for as much as 3-4 hours or maybe not even the next business day.

The explanation is always, "I have been backed up all day." I can understand that but if quality service is realy of concern seemingly someone would note the exccess workload and provide relief. Otherwise, no one wants to hear this same excuse over and over!!

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Response from: Findlay Cadillac
Added: 11/23/2011 4:33:10 PM
I am deeply troubled by this experience. That is not how we want to treat our valued customers and there really is no excuse for you to not receive a phone call back in a timely manner.

If there is anything I can do for you or if you have any other concerns that I can help address, don't hesitate to email me personally at ANorris@findlayauto.com.

We will do our best to remedy this situation and work towards this to make sure it will never occur again.

daflopo
11/8/2011 8:44:00 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Britten Battisti

My Review of Findlay Cadillac:
warranty repair to rear seat armrest. Situation was diagnosed, then special trim part ordered. Then called back in to install same. Battisti went over service recommendations.. very knowledgable, and explains it well.

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Chris1111
11/5/2011 9:57:22 PM

Overall Score: 4 Star Rating   4.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Elizabeth Haifley, Deb Topham

My Review of Findlay Cadillac:
Deb and gang had me in and out in no time with my brand new 2012 Cadillac escalade ext. I would highly recommend them to anyone that is looking for a new Cadillac. Thanks guys!


Chris constantinos

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cadillac cts1
10/29/2011 6:59:12 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Chris Martinez

My Review of Findlay Cadillac:
I am loyal customer of findlay cadillac.They always provide good customer service.my sale person was Chris Martinez,guided me whole process of buying brand new CTS.He was very polight and knowledgeable.I was very pleased.

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Reviews 11-20 >>