I can't say enough about my experience purchasing my car yesterday. I spent 6 hours at another deanship that same morning only to be haggled with all morning over a used luxury SUV until I finally walked. In a last attempt I checked the internet and noticed Findlay Cadillac has 2 used vehicles that might be within my price range. I immediately called Chris and he said I have the perfect car and I can make it work within your (mine) terms meaning my price, term, rate, and monthly payment and we wouldn't have to waste time.
I got to the dealership thinking I can never afford anything on this lot. Deb was waiting for me and approached me and said this is the car Chris wants you to see and we drove it. It was a 2011 fully loaded Cadillac SRX and I was in love. It was steps above the one I was looking at that morning with a better price. They ran some numbers and didn't waste anyone's times going back and forth. We immediately found the lowest rate for me (lowest I've ever receive) and our negotiations started within in dollars of where I need to be. It took us 10 minutes to reach a deal that worked for all of us and they actually beat all of the other dealers terms.
Most of all, they and I knew that I wasn't there to purchase a $70,000 brand new cadillac. I was there to look at their used inventory and hope that something would fit my budget but still make me very happy. I NEVER, not for one second, felt that I was treated any differently than their most loyal Cadillac customer. I know they took the same amount of time with me, the same amount of care with the vehicle and Deb explained every little detail of that car. I have a couple follow up appointments this week to add some items to the car and learn about the Nav etc... but they made me feel like I was buying a brand new Cadillac that day.
Lastly, I do want to mention Jimmy. He is starting his training in sales and spent the couple of hours with us but has worked for the dealership for several years in other capacities. He knows those vehicles better than most people at the dealership. He was always honest, friendly, courteous, knew so much more than one would think and if he didn't know the answer, he found out within minutes for me. He's going to have a great career.
I would recommend this dealership and every individual that I worked with yesterday to get me into my dream car!