I came into Findlay Cadillac with little knowledge of what I was going to purchase. I did, however, have certain 'features' that I could not live without. Hank Mastermaker was my sales agent.
Well, Hank couldn't of been more patient or informative. I asked a thousand questions or more...Hank did not show one bit of impatience with me and went over things four times if I asked him too. I, being a girl, needed to know everything.
Anyway, I joke, but Hank really did know his product. We looked at a few cars, Hank knew the answers to my questions. I did not have to wait for him to go find out the answer from someone else, as I find happens in a lot of dealerships. We narrowed down our selection, we talked for awhile and I reached my decision because I feel Hank was completely honest with me. If a certain feature wouldn't benefit me the way I thought, Hank would let me know why exactly one feature was better for my needs than another. I never felt 'snowed', or 'taken advantage of', because I was a female. Hank made the experience fun, and not an uphill battle.
So, after my decision was made on the XT5, much to my surprise, things ran smoothly and quickly from there. Usually, the paperwork takes hours, this time it did not.
I really enjoyed working with Hank, and feel I would come back to Findlay Cadillac just based on the service I received that day. So, yes, I would highly recommend Findlay, and I would highly recommend Hank Mastermaker.
Thank you to everyone I encountered at the dealership...from the receptionist on forward!