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Dick’s CJDR of Wilsonville - Service Center

Wilsonville, OR

4.5
1,315 Reviews

1,315 Reviews of Dick’s CJDR of Wilsonville - Service Center

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May 10, 2024

the service department is very helpfull and explains any issues. also helped with scheduling a new appointment More

by hjlopez2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024

Ben G in the service department is very helpfull and explains any issues in full.detail. More

by gls928s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024

poor experience. was quoted $350 for service only to be charged $800. very disorganized as i had an appt but did not meet initially with my service advisor causing mo More

by huylove1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Denning
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024

Adam Denning the service representative in the service department is very professional and knowledgeable and was able to give me an initial diagnosis of the problem with my truck. He was also able to arra More

by jimmerwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Bryan
May 09, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your 5-star review! I am thrilled to hear that Adam provided you with exceptional service and efficiently resolved the issue with your truck. We take pride in delivering a professional and knowledgeable experience to all our customers. Your feedback is greatly appreciated, and we look forward to serving you again in the future at Dick's Chrysler Jeep Dodge of Wilsonville. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

May 06, 2024

Adam is the best service writer that I've ever had and he is always trying to make sure that your needs are met More

by johnnkim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you, John! I truly appreciate your kind words about Adam's exceptional service. Ensuring your needs are met is our top priority at Dick's Chrysler Jeep Dodge of Wilsonville. We look forward to assisting you again in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

May 03, 2024

Ben in the service department provided incredible communication! We will be having Dick's CJDR of Wilsonville complete all our services. Thank you again! Jesse Fisher 2023 Jeep Wrangler Rubico More

by Jesse Fisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BEN A++
May 08, 2024 -

Dick’s CJDR of Wilsonville responded

Thanks for your outstanding review, Jesse! I'm very happy to hear that Ben was of such help to you. I strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else I can do for you. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

May 03, 2024

Everyone was helpful and efficient with quick responses to questions. Appreciate the online pay option. More

by gmnx8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let me know if I can do anything further to help. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 29, 2024

Convenient location, the customer agent understands the request, offer extra help! Good communication, message following up once I drop the car off. Will be back for other service if needed. Recommend! More

by Lu18103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Dick’s CJDR of Wilsonville responded

Thank you for your kind words. I feel our service department is what makes Dick's Chrysler Jeep Dodge of Wilsonville special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 26, 2024

I don't have much to say about dealership. Adam is great. Dealership played games with me when I bought my truck More

by IRA.ERBS
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Denning
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Dick’s CJDR of Wilsonville responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Adam was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

April 25, 2024

Very friendly staff, easy scheduling, and quick turnaround on oil change and tire rotation. Comparable pricing as well. More

by robert@rpfenning.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Gallagher, Service Department
Apr 30, 2024 -

Dick’s CJDR of Wilsonville responded

We cannot thank you enough for this glowing review of our service center, Robert! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Ryan Rummerfield, General Manager, rrummerfield@dicksautogroup.com

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