Findlay Toyota

Reason for Visit: Sales

I recommend this dealer: No

My Review of Findlay Toyota:
Worst car dealer by far. I went to this dealer to buy a 2007 Prius. I filled in the form to get my trade-in appraised. After a long wait the salesman comes back with Brock. Right fromWorst car dealer by far.

I went to this dealer to buy a 2007 Prius today. I had already done plenty of research about Prius, models, options, prices, etc. (on kbb.com). I filled in the form to get my trade-in appraised. After a long wait the salesman comes back with Brock, the Sales Manager. Right from the start Brock's behavior is indicative of things to come. He comes by to me, doesn't greet me or say anything. I greet him 'How are you doing?'. He is curt. The whole point of my long wait at the dealership was to find out if I am going to get a trade-in value for my car that was reasonable. That would enable me to go further with my new Prius purchase.

I ask him what price did the dealer's appraiser said it's worth to them. He is combative and rude during every minute of this conversation. Instead of telling me what he can offer for the trade-in, he (Brock) asks me what price I had in mind for my trade-in. After several more minutes of conversing with this abrasive guy, I knew I was wasting my time at Finlay Auto dealership.

Bottonline -> Findlay dealerships = Worst auto dealer in Las Vegas metro.

the start

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Findlay Toyota:
One of the worst visits to a car dealership I have ever encountered was at Findlay Toyota in Henderson, Nevada. I was interested in purchasing a new vehicle and wanted to test drive a car. I patiently approached three different sales representatives during my visit. All three of them kept making me wait. They seemed to have forgotten about me because I witnessed two of the salesmen that I talked with proceed to help customers that came in after I did. Initially I understood that the dealership was busy. But to be brushed off by three of their staff members was just uncalled for. Being annoyed by the situation, I spoke with a manager to let him know what happened. His first comment was that he is a little busy and will be with me in a moment. That ended it for me right there. Apparently these people are not interested in my business because they are too busy helping others. I was really confused and angered by this. The whole experience was just awful. I left and drove all the way across town to another Toyota dealership. Thankfully they appreciated my visit and I will be purchasing my new car from them.

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