Today was a great day! Not only was it the first official day of summer but it was also the day I picked up my new 2017 Acura MDX! 11 years ago this was my dream car and today it became my reality car. From the moment I stepped foot into FirstAcura I felt comfortable. I knew this was going to be where I would purchase my vehicle. It can be a daunting process purchasing an expensive item. However, everyone involved in this process made it enjoyable, easy and unforgettable.
My salesman was Mike Dube. I gotta say, he is just a good human being. I personally like him. He never pressured me and never made me feel rushed. He explained things clearly and gave me time to digest all the information. His calm demeanor put me at ease.
E. Hanna was the Sales Manager. He did everything he could to earn my business and that's exactly what he did! He was aggressive and hungry. He promised me the lowest price and he came through. He went out of his way to make sure he was available for me when I needed to come in and for that I am grateful.
Stephen LaPiertra was my product specialist and delivery coordinator. Stephen was extremely knowledgable on my vehicle and kindly explained all the amazing, state of the art features to me in a way that I would retain the information. The MDX is a complex and intelligent vehicle. I'm so impressed. Stephen also stayed late to make sure he could walk me through all the features because it worked for my schedule. He didn't have to do that but I truly appreciated his time and the rest of the staff who stayed late.
Randy Cloutier was the GM. I sat with him on 6/20/17 to sign and finalize all the paperwork. He was so happy for me and it showed. His genuine approach and laid back conversation was a breath of fresh air. At first I didn't even know he was the GM. He was humble and appreciative to have my business. I might just be the girl next door but he made me feel like his most important client.
I couldn't be any happier than I am right now. All the wonderful people I listed above celebrated my new aquisition with me tonight. It's as if I made 4 new friends.
I drove out of the FirstAcura parking lot with only one regret and that is that I didn't go there sooner.
I highly recommend this particular dealership if you are looking to purchase a vehicle. I promise, you won't be disappointed.
- The most satisfied customer
N. Dighton, MA