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First Chrysler Dodge Jeep Ram - Service Center
North Attleborough, MA
160 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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160 Reviews of First Chrysler Dodge Jeep Ram - Service Center
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February 26, 2022
I purchased my 2019 Dodge Ram in 2018 and have been bringing it in for my scheduled services ever since. I book my appointments about a week in advance and schedule in a complete detail each time. It bringing it in for my scheduled services ever since. I book my appointments about a week in advance and schedule in a complete detail each time. It can be a little difficult for them to get everything done in one day; however they have always managed. I have had all positive experiences with First Chrysler Dodge and there have been too many to count! I would highly recommend their sales, service and detail departments! :) More
by Beth
Employees Worked With
Joseph Sherman
February 04, 2022
Never again!!! Was there 3.5 hrs for a 30 to 45 min appt only to have to bring the vehicle back multiple times due to it first wouldnt start in the lot and then stalled at the lights leaving. Scott and Mic only to have to bring the vehicle back multiple times due to it first wouldnt start in the lot and then stalled at the lights leaving. Scott and Michael were beyond rude speaking to me trying to resolve the issue and had zero respect for the customer. I will happily drive the extra 20 min to the next dealership versus putting my families safety and lives under this service team. More
by Toria12412
Employees Worked With
Scott Simpson
January 28, 2022
Took truck in for check engine light. They ordered the necessary part when I showed up today they told me about hour and a half, truck was done in less than an hour. Great service with pride explaining necessary part when I showed up today they told me about hour and a half, truck was done in less than an hour. Great service with pride explaining to me exactly what they did. More
by Mustanggtcs
Employees Worked With
Scott Simpson
December 16, 2021
What I thought was poor communication was only a phone system that had went down. When reengaged with Service Manager Scott- the team at First Chrysler exceeded all expectations- not only solving the conc system that had went down. When reengaged with Service Manager Scott- the team at First Chrysler exceeded all expectations- not only solving the concerns with my Jeep but also made me feel like a valued customer. Kudos to Scott and the team! More
by bob
Employees Worked With
Scott Simpson
December 08, 2021
Bought my Jeep Cherokee in 2016, called to schedule an oil change today. Was told by the woman I spoke to that they couldn’t do my oil change till January 8 2021. This is the third time this has happened oil change today. Was told by the woman I spoke to that they couldn’t do my oil change till January 8 2021. This is the third time this has happened with this service department. I can only have service done on Saturday’s as I work in New Bedford. I think 33 days to get my oil changed is ridiculous, it takes less than 1 hour to do this service. On top of the long wait for an appointment, she rudely hung up on me. So I called back and asked to speak to the dealership general manager, was told by operator I was being put through to his extension. I got his voicemail, left my name and number. He never called me back, I have worked in retail my whole life, if I treated my customers this way I wouldn’t have any customers. For a dealership that supposedly put customers first, this was a big fail on their part. I was thinking of getting another grand Cherokee next year and trading in this one. As a result of what happened today, I will be looking for a different dealership. I also will be looking to cancel my service plan with First Jeep, as I can’t seem to get an appointment in a timely fashion. I also have an older Jeep Liberty that I have taken to their service department. I have been to the dealership 3 or 4 times and they still haven’t fixed what’s wrong with that car. I would not recommend getting any service done at this dealership. More
by Jeffw269
Employees Worked With
Other Employees :
Scott Simpson, Luke Almeida, Ray Burnett, Michael Courtemanche
December 06, 2021
Great staff, especially Cashier.Techs unable 2 fix Great staff, especially Cashier. Techs unable 2 fix problem I reported until it became serious 2 weeks later. Kept vehicle overnight without notifyin Great staff, especially Cashier. Techs unable 2 fix problem I reported until it became serious 2 weeks later. Kept vehicle overnight without notifying me. Then recommended new brakes in addition 2 fixing speed sensor but opted out of brakes & asked 4 recommendation in writing twice but never got. Vehicle had less than 20k miles so very disappointed nothing was covered by warranty. More
by Doreen.Rodrigues
Employees Worked With
P.M. Cashier, Michael Courtemanche
November 16, 2021
I've been going there for a little over 2 years were i had got my 2019 ram,and never had anything but good service. had got my 2019 ram,and never had anything but good service. More
by Souther
Employees Worked With
Other Employees :
Brianna Carroll, Mitchell Bruneau, Michael Courtemanche
October 30, 2021
Came into get a quick headlight changed and was happy with the bill. The service advisor too good care of me! Thank you. with the bill. The service advisor too good care of me! Thank you. More
by ncosmo
Employees Worked With
Scott Simpson, Luke Almeida, Ray Burnett, Michael Courtemanche
