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First Chrysler Dodge Jeep Ram - Service Center
North Attleborough, MA
161 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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161 Reviews of First Chrysler Dodge Jeep Ram - Service Center
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October 15, 2018
Amazing service fast friendly and efficient I cannot remember her name that she had long black hair she was awesome she helps me to get my airbags fixed for my recall quick inefficiently she was I cannot remember her name that she had long black hair she was awesome she helps me to get my airbags fixed for my recall quick inefficiently she was such a sweetheart I recommend her to anyone I wish I could remember her name More
by Jules
Employees Worked With
I cannot remember her name but she had long black hair she was amazing, Hannah Stoddard, Amanda DePalma
September 27, 2018
Headache Awful Paid extra to have my car towed elsewhere Even the tow truck driver knew this place was notorious for being a headache I actually saw Awful Paid extra to have my car towed elsewhere Even the tow truck driver knew this place was notorious for being a headache I actually saw a car I wanted to buy at an amazing price But just couldn’t pull the trigger bc of the poor customer service A while back they had a guy named shamus and he was super helpful and friendly But I haven’t encountered another decent person Especially Amanda Or service Actually Benjamin was helpful and friendly More
by attleboro1
Employees Worked With
Kevin, shamus,l
September 17, 2018
Free oil change and tire rotatio Tire rotation did not happen and it took over an hour wait for the express lube wait. The free oil change for life was explained differently then when Tire rotation did not happen and it took over an hour wait for the express lube wait. The free oil change for life was explained differently then when I bought the truck. Seems only the first is free then progressive the cost rises as other items must be done in conjunction with each service interval mileage milestone. I'm the end the cost of "free" oil chamge is recovered by the dealer by paying for the other services. More
by John D
Employees Worked With
Cliff Ginish
September 14, 2018
Happy with 1stChoice Service Ben Smith was my service consultant he was extremely helpful. Made my appointment in a timely manner. Ben clearly explained the issues with my vehicl Ben Smith was my service consultant he was extremely helpful. Made my appointment in a timely manner. Ben clearly explained the issues with my vehicle He was courteous and friendly and easy to reach by phone. I was also impressed with the fact that shuttle service was available to me if I needed it More
by Horses
Employees Worked With
Benjamin Smith
September 10, 2018
Quick and easy Very positive experience getting my first service here. Staff was friendly and helpful and everything was quick and easy. Waited less than an hour for Very positive experience getting my first service here. Staff was friendly and helpful and everything was quick and easy. Waited less than an hour for my oil change and there were drinks and snacks available during the wait. More
by Sarah
Employees Worked With
Hannah Stoddard
September 10, 2018
Excellent Visit The visit was excellent, easy to schedule, on time, nice waiting area with WIFI to connect to work. Did the computer update and all required maintenan The visit was excellent, easy to schedule, on time, nice waiting area with WIFI to connect to work. Did the computer update and all required maintenance- oil, tires, and fluids. No complications whatsoever. More
by Jeeplover
Employees Worked With
Cliff Ginish
August 28, 2018
Service Department completely Inept. Dropped of vehicle on a Sunday night 3 weeks ago so they could get an early start on it Monday. 3 weeks later a bill already topping 3600.00 and anoth Dropped of vehicle on a Sunday night 3 weeks ago so they could get an early start on it Monday. 3 weeks later a bill already topping 3600.00 and another grand in rental cars and still no word on my vehicle. Engine service that was not to complicated and they still have no clue. Return phone calls are non-existent, One person has given me one story and another told me something exact opposite of what first person said. Gee it cannot be both. Authorized to pay a next day shipping fee, then excuses for 5 more days after the fact. blaming part was not programmable, Total runaround. Do not waste your time or hard earned money with this dealer. More
by Cheftim
Employees Worked With
Hannah Stoddard
August 20, 2018
Recall appointment I received a recall from Jeep and called the service department to set up an appointment. Brought the vehicle in and everything was done as promised I received a recall from Jeep and called the service department to set up an appointment. Brought the vehicle in and everything was done as promised and on time. Great Job More
by JM
Employees Worked With
Blake Gardner, Benjamin Smith
August 16, 2018
Great service East in east out no issues smooth and great communication would go back to service my vehicle again. Will recommend to others about this service East in east out no issues smooth and great communication would go back to service my vehicle again. Will recommend to others about this service More
by Cadillacread
Employees Worked With
Amanda DePalma
August 05, 2018
Terrible wait time for simple service The service I received was horrible. I brought my car in Thursday evening for Friday service to have an oil change, GPS update and had a leak in a tir The service I received was horrible. I brought my car in Thursday evening for Friday service to have an oil change, GPS update and had a leak in a tire. Benjamin called me at 9:52am to tell me that I actually had 2 tires with a nail/screw in them; one could be repaired and the other would need to be replaced. Benjamin also told me that I needed to have my tires realigned and that would push the time my car would be ready to approximately 1pm. So I showed up at 3:30pm to pick up my car, and low and behold, he tells me it's just about ready (they just had to do something with a tire). He then explains to me that the GPS update is not possible at this time and has another agent help him explain to me the steps needed to take to update my GPS. By 4pm I was told to go wait in the waiting room and that my car would still take another 15 minutes to be ready. I din't see or hear from anyone for 30 minutes, so I went back to his desk and asked if my car was ready. Nope. I didn't get my car back until 5:15pm. So, in summation, the service department had my car when thry opened in the morning, and I was unable to get my car until 5:15pm, when it should have been ready at 1pm, per their agent. This is completely unacceptable. The entire reason I dropped off my car was so that I would not have to wait for it, but I went to pick up my car 2.5 hours after it was supposed to be ready and still had to wait an additional 1.75 hours to get my car. While Benjamin was very cordial throughout the process there was no urgency to get my car back to me. I am still very upset at how long it took with no good explanation of why it took so long. More
by Normally Patient Guy
Employees Worked With
Benjamin Smith
