First City Motor Sales

Terrible sales! Manager is a joke. Who in their right mind would buy a vehicle without driving it. Lost a sale for life. I will never recommend anyone to First City Manager is a joke. Who in their right mind would buy a vehicle without driving it. Lost a sale for life. I will never recommend anyone to First City cars. More

Great experience, don't buy the terrible extended warranty I worked with Anthony in the "Gonic" location on 125 to buy an Audi S5. The car was in good shape, small rust spot on trunk not seen until after purch I worked with Anthony in the "Gonic" location on 125 to buy an Audi S5. The car was in good shape, small rust spot on trunk not seen until after purchase. Anthony was quick and helpful getting my finance done, and getting me into the car. I was dumb, and opted for the extended warranty. DO NOT TAKE THIS WARRANTY!!!!! It is through First Extended Service Corporation. Crazy expensive, and I am trying to deal with an issue now, it has been 2 weeks and 5 hours since I first dropped it off at the Euro shop. The shop put the claim in the same day I dropped it off. I have made 8 phone calls to the warranty company. Every single person who answers the phone are beyond rude. Put you on hold, hand up on you, send you to voicemail boxes that you never hear back from. It has been a complete run around, all because they have already been paid, and do not want to pay out. They basically string you along hoping you just give up. I'm in sales, and sell extended warranties, never have I had a customer have this kind of trouble. I have read my contract over, and spoken to the shop, as the warranty company claimed they had to send an adjuster out to see the issue themselves, and the parts are all covered in the contract, yet here I sit, without a car....still. I have made some calls to the dealer, I have had so-so help from them. Called yesterday to talk with Anthony, the manager, for him to call up the warranty company on my behalf. He was tied up according to the young lady who answered the phone. He never called me back, and today is his day off. Knowing a customer had a problem, I would think they would want to get in touch with them faster than 2 days later. More

Awful. Cars all have a lot of problems including rust, not taken care of too well and the employees constantly talk bad about customers around other workers Cars all have a lot of problems including rust, not taken care of too well and the employees constantly talk bad about customers around other workers when no one is there. More

I am super impressed Coming from someone who hasn't had the best luck on vehicles; I worked with Micah to get financed, which was a dream. He's super knowledgable, resour Coming from someone who hasn't had the best luck on vehicles; I worked with Micah to get financed, which was a dream. He's super knowledgable, resourceful and supportive. John was my sales guy. Talking to him was like talking to an old friend of 20 years. No pressure. I saw that they were a non-comissioned sales staff, so that makes me happy. Dan, the manager there has been like a dream to work with. He does what he says and stands behind his products. I bought a Mazda CX-9 from First City. Firstly, it's an amazing vehicle. Also, there were a couple of minor things that I wanted to have looked at when buying the vehicle. Not only did they let my own mechanic inspect the vehicle before purchase, but they also fixed those things that were important to me and took responsibility for them. It didn't cost me an extra dollar. Let's top it off with them giving me and my toddler a ride home to put my car in the shop for a few hours. When I picked it up, it was bright and Shiny and the brakes were brand new. They work with Healey's Auto in Rochester. Healy's staff is personable, friendly, and extremely intelligent. I would use them for any auto repair and maintenance needs. Overall, I think First City and Healey's make a great team, and combined, I have had a 5 star experience. I will be sending referrals and appreciate the relationship we have. Thanks for everything First City. Your team is fantastic. Highly recommended! More

Very positive experience! Sales people are very honest, up front, and easy to work with. We stopped in for a first car for our son, found what he wanted immediately and got a g Sales people are very honest, up front, and easy to work with. We stopped in for a first car for our son, found what he wanted immediately and got a great deal! Sales person (Tony) was friendly, professional, and eager to meet our needs. The dealership worked around our crazy schedules and made the whole process GREAT! Car runs great and we couldn't be more happy! HIGHLY RECOMMEND. More

Used Ranger Dealer allowed me to have truck inspected by my mechanic. He found issues with air conditioning, brakes, tires, 4-wheel drive, and frame. The salesm Dealer allowed me to have truck inspected by my mechanic. He found issues with air conditioning, brakes, tires, 4-wheel drive, and frame. The salesman said "No problem". They disputed age cracking on the sidewalls of the tires, fixed the brakes and did not address the other three major issues. I bought the truck at a discount and had my mechanic fix everything but the air conditioner (winter is coming). More

I watch this truck on lot and greges list for a month than stopped in . Looked it over for time number 3 John came over asked if I lick and we talked and made a deal that worked for me and dealer .I for than stopped in . Looked it over for time number 3 John came over asked if I lick and we talked and made a deal that worked for me and dealer .I for one very glad I stopped very nice to do thing with thank you John and your boss I got a truck I wanted and I will stop to show ya will send people to ya Walt More

I would highly recommend this dealership to anyone looking to purchase a vehicle. This is the second car I have bought with them, and would go back again to buy my next car for myself or for any one i looking to purchase a vehicle. This is the second car I have bought with them, and would go back again to buy my next car for myself or for any one in my family. They treated me fairly and with respect. My situation was somewhat difficult, but they had no problem making everything work for me. I had many additional requests and they did not hesitate to take care of all of them. I have purchased many cars in my life and have never had such a pleasant experience with the sales team as I did with this dealership. More