First Team Toyota
Chesapeake, VA
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They “fixed” a warrant issue, then they did not put my car back together causing the front end to almost split, causing to replace two rims, two tires, 2 hub bearing units. A year later hub bearing is goi car back together causing the front end to almost split, causing to replace two rims, two tires, 2 hub bearing units. A year later hub bearing is going bad again, the part is on national back order and the only part available is aftermarket. They won’t pay for the aftermarket part. They will break your vehicle then make you pay for their mistakes. GO TO PRIORITY!!!!! More
Timothy Martin did a phenomenal job throughout the purchase/delivery process. Tim communicated regularly with us, providing updates as our 2023 Highlander was built. Tim ensured we were updated on t purchase/delivery process. Tim communicated regularly with us, providing updates as our 2023 Highlander was built. Tim ensured we were updated on the build status and shipping (by rail from Princeton Indiana and by ground). Once the Highlander arrived, he got ahead of the paperwork to ensure we didn't lose time at the dealership and walked us through all the features/operations. After the sale/delivery, he followed up to ensure our floor mats were delivered. He even helped install the floor mats. If you've made your decision to purchase at First Team Toyota, ask for Tim Martin -- He'll go the distance and get you beyond the finish line. More
I would like to acknowledge Kyle Hearld ONCE AGAIN for his outstanding work! I brought in my Corolla for regular maintenance - as it has over 190K miles on it and is still going strong, Kyle noticed that his outstanding work! I brought in my Corolla for regular maintenance - as it has over 190K miles on it and is still going strong, Kyle noticed that my break light and cabin filter needed to be changed and that I had probably been driving around with a burnt out break light for a little while now. It’s little details like this that make that all the difference!! I will continue my service with First Team Toyota because of Kyle and his stupendous service and attention to detail. It makes me and I’m sure all of his customers feel entrusted and secure bringing their car to First Team. Keep up the great work!!! More
Nick Vendt is courteous, knowledgeable, friendly and really listens. He helped my daughter find her perfect car. Numerous friends have highly recommended him and been very satisfied with his work. He is really listens. He helped my daughter find her perfect car. Numerous friends have highly recommended him and been very satisfied with his work. He is the 1st person I will go to when I need a new car, which may be very soon!! More
I had purchase my vehicle in June 2021 and I received one key. I was contacted today that they had found my other key. I was shocked they contacted me. That’s what I call good customer service. key. I was contacted today that they had found my other key. I was shocked they contacted me. That’s what I call good customer service. More