Fitzgerald Auto Mall - Service Center

We brought our car in for problems starting it and a seat belt light that was on. We were charged $270.00 for separate diagnostic tests and got no answers. This is not an acceptable level of service and we belt light that was on. We were charged $270.00 for separate diagnostic tests and got no answers. This is not an acceptable level of service and we shall not return. More

Horrible Dealership Service Purchased a vehicle from Fitzgerald a few months ago, and during the purchase stated that the first oil change was free. Take my car in and Mario Mye Purchased a vehicle from Fitzgerald a few months ago, and during the purchase stated that the first oil change was free. Take my car in and Mario Myers proceeded to tell us the oil change that was purchased with our car is 4 days expired and they cannot honor the oil change. We just purchased a Cadillac for 60K 4 months ago and then you will treat a client during servicing like this? Appalling More

My service on 3/29/19 After some hiccups with my service the week prior, I returned this past Friday to have my brake job completed. When I arrived Kim had reserved my re After some hiccups with my service the week prior, I returned this past Friday to have my brake job completed. When I arrived Kim had reserved my requested loaner car. Service on my brakes which needed new rotors was completed in a very timely fashion after Kim called me to inform me that Fitzgerald was paying $200 of the cost to compensate for the inconvenience I had experienced the week prior! Thanks so much for that! When I returned to pick up my car they had washed it for me and the process was smooth and efficient! I so appreciated how the manager spoke with me and explained everything so thoroughly. Thank you for your service and personable, caring response to my needs! Nina Anzalone More

Best experience! I had a great experience with Hani! He helped me through the process of buying a new car and accommodating my heroic schedule. He is very knowledgeabl I had a great experience with Hani! He helped me through the process of buying a new car and accommodating my heroic schedule. He is very knowledgeable about cars and everything that buying a car entails. You won’t regret going to Hani for help! More

Great Service Staff - Tom's the Best Tom Dawson has been great to work with for our three GM vehicles 2007 and two 2008 models. The usual problems that crop up after a decade of service, Tom Dawson has been great to work with for our three GM vehicles 2007 and two 2008 models. The usual problems that crop up after a decade of service, these vehicles have basically been tanks, but when a part wears out or a diagnostic light flashes, Tom's always been there to provide trusted service and the quality we've come to expect from the Fitzgerald Group. More

Crooks These people are a joke you better off somewhere else they over charge and sell junk. The used sales and service center are a joke do yourself a favor These people are a joke you better off somewhere else they over charge and sell junk. The used sales and service center are a joke do yourself a favor and go anywhere but here More

After a rough start - Fitzgerald REALLY TOOK CARE OF US We purchased a used car from Fitzgerald back in December. We had some miscommunication via emails with some repairs but the service department really We purchased a used car from Fitzgerald back in December. We had some miscommunication via emails with some repairs but the service department really turned out to be great. We are very satisfied customers at this point and highly recommend Fitzgerald Auto Mall for sales and service. More

Sweating the Details On Tuesday, May 15, 2018 I had a scheduled appointment to have my 2017 Volkswagen Tiguan detailed. The service/detailing staff did an excellent job! On Tuesday, May 15, 2018 I had a scheduled appointment to have my 2017 Volkswagen Tiguan detailed. The service/detailing staff did an excellent job! More

Good Experience for 2018 Toyota RAV 4 Excellent service from the beginning to the end. Mark Lawson made the whole process as simple as possible. He answered all of our questions during the Excellent service from the beginning to the end. Mark Lawson made the whole process as simple as possible. He answered all of our questions during the whole process. I would highly recommend the dealership and Mark Lawson to anyone. Thanks More

Rude Staff Unfortunately a few of the staff members are short and rude. To say the very best, they are lacking costumer survive. They claim to strive on good ser Unfortunately a few of the staff members are short and rude. To say the very best, they are lacking costumer survive. They claim to strive on good service? No. It would help your department if you sent your staff to a customer service class or two. Most of the clients that call you are lacking knowledge on the services they need. Especially with the growing changes. To be rude show's your ignorance worst than the customer who is uninformed. More