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Fitzgerald Volkswagen Annapolis - Service Center
Annapolis, MD
18 Reviews
18 Reviews of Fitzgerald Volkswagen Annapolis - Service Center
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September 23, 2013
Great service and friendly people. Highly recommend. I have purchased 5 vehicles from here and will but my 6th one from here also. Keep up the great work! have purchased 5 vehicles from here and will but my 6th one from here also. Keep up the great work! More
by RC0319
Employees Worked With
Matt Beam
Helpful June 24, 2013
The check in was quick and the staff were very courteous. They provided me with a loaner car which was clean and in very good shape. Service was performed under warranty so no cost to me. I asked for them They provided me with a loaner car which was clean and in very good shape. Service was performed under warranty so no cost to me. I asked for them to complete the $16 car wash while the car was there and to my surprise when I picked up my car there was no charge. Apparently I had earned a customer service bonus I did not realize I had and they applied it for me. They could have ignored it and collected for the car wash as I asked had requested it. I have had two VW's with Fitzgeralds and the service has always been excellent and courteous. Roy, Annapolis More
by drwestlund
Employees Worked With
Andrew?
June 15, 2012
I had a lot of work done on my old car and the people that work here seem to have a problem tightening bolts! One caused a terrible oil leak all over my engine and the other could have caused my wheel to that work here seem to have a problem tightening bolts! One caused a terrible oil leak all over my engine and the other could have caused my wheel to fall off!!!! Terrible service center! More
by Little bean
Employees Worked With
Calvin
December 26, 2011
EVERY time I go to my favorite dealership (Fitzgerald in Annapolis), I only let one service representative, by the name of Scott Johnston, help me. I recently emailed him with the following: Hello Scott, Annapolis), I only let one service representative, by the name of Scott Johnston, help me. I recently emailed him with the following: Hello Scott, I wanted to let you know just how much I appreciated your help this morning. I trust you and Fitzgerald to give me the honest truth of what work needs to be done to my Passat. Even though Darcar suggested the work, I felt I wanted Fitzgerald to complete the service. You have always worked with me to prioritize the work. I want to let your manager know how thankful I am to have you as my service representative. Please forward this email to your manager. Good customer service is something that distinguishes the Fitzgerald team from all other dealerships! Thank you again, Carlene Lee He has been so much help to me during my unemployment and in my present situation. The dealership has always matched my coupons and I need and love that! Thank you to Scott and all the people who work there that makes it so efficient and a pleasure to have my Passat worked on. Carlene More
by carlenelee
Employees Worked With
Scott Johnston
December 08, 2011
We bought a Golf here and love the quality and got a great and fair price. We take both our VW and Chevy here for service. Technicians are friendly, quick, and we will continue to bring both of our cars great and fair price. We take both our VW and Chevy here for service. Technicians are friendly, quick, and we will continue to bring both of our cars here for future repairs and service! More
by KathrynM
Employees Worked With
Cesar
December 05, 2011
I've had great experiences at Fitzgerald of Annapolis. My car is my baby, and the VW service department at Fitz is the only place where I feel comfortable dropping off my car. I know I will always get it bac car is my baby, and the VW service department at Fitz is the only place where I feel comfortable dropping off my car. I know I will always get it back in better condition than I left it. More
by agrenter
Employees Worked With
Cesar, Kermit, Roger, Scott
December 05, 2011
I was very pleased with the service that I received for my Jetta. The service dept. and technicians were very helpful and knowlegeable. I will definitely be back for future service. my Jetta. The service dept. and technicians were very helpful and knowlegeable. I will definitely be back for future service. More
by djj929
Employees Worked With
Kevin Howard
February 01, 2009
Fitzgerald Mall's Department, located in Annapolis is an exemplary, customer oriented service dealer. I drove all the way to Annapolis from Annandale, Virginia as I had to have an honest and timely assessm exemplary, customer oriented service dealer. I drove all the way to Annapolis from Annandale, Virginia as I had to have an honest and timely assessment of the reasons for my oil leak. While an expensive repair, I trusted the dealership and the service department to do a thorough, competent job. I will continue to have this dealer do major motor work on my VW Passat. More
by smcclure
Employees Worked With
Calvin
