My Review Of Warner Robins Chrysler Jeep Dodge:
I took my vehicle to 5-Star Chrysler in Warner Robins, Georgia with two broken window motors. I had an aftermarket warranty and was told by Tina that it would be no problem; wow! What an understatement. After I was told that my warranty had approved the repairs it took take 3-4 business days to get the parts, really, 3-4 days? When the service date arrived I brought the vehicle in at 7:45 am, I was told that THE mechanic had work left over from the previous day and he would get to my van as soon as possible. Really; there is only one window motor guy in the entire department? Anyway, the work was completed and the real fun began. Apparently, in an attempt to get me to change my warranty coverage over to theirs, the service people started making excuses for the long lead time stating that my warranty company was being difficult and if I had their warranty then they could just “charge whatever they wanted it would pay without question.” When the service "advisor" finally called stating they had been paid it was so late in the day that we had to leave our vehicle overnight. When I went to pick it up the next morning, I was told that there was a charge that the warranty company did not pay and it would have to come out of my pocket. When I examined the “charges” I found that the warranty company did not pay sales tax (charged twice), supplies (Really? The motors come as a kit), service history admin charge(?), EPA compliance charge(?), sounds like my warranty company was taking care of me, refusing to pay the dealers “extra” charges. I refused to pay because it was not discussed and was not approved by me before work was completed. What really made me angry was the attitude of the people; they acted like I was some kind of slug for not wanting to pay their “extra” charges. I will never return to this department, not because of the money but because of the way I was treated when I challenged their "extra" charges, it was as if they we saying "so what, well just get it from someone else, you are just small potatoes and don't really matter." If you don’t like to be treated like trash, you'll steer clear of them also.
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