My Review Of Warner Robins Chrysler Jeep Dodge:
Purchased a BRAND NEW Ram 1500,tire sensor light on when we left lot,local dealership informed us tires/wheels were USED from a 10' or 11' truck!
Purchased a brand new ram 1500 in April 2013. We had requested a specific tire/wheel before purchasing the vehicle. Robert (sales guy) said no problem. We arrived on a Monday at 7 pm to buy the truck. Truck looked to be in top shape with the exception of a chip in the paint which Robert promised us touch up paint for (to this date have still not received) Immediately after leaving the lot the tire sensor light came on. I called Robert as the dealership was now closed and he informed me that it was probably just not calibrated when the wheels were swapped and to take it into our local dealership (we had traveled 6 hours to get this truck) and they would calibrate it with no problems or cost to us. The following day I arrived at our local dealership and spent 3 hours waiting only to find out they had no idea what was wrong. I called Robert and he had me speak with Clay (their sales mgr) who went on to say they were pulling my chain & to go to a diff dealership if possible. So, I did. That dealership said the same thing. They could not figure out why it wasn't reading. Also informed us that the tires were cupping and they appeared to be used tires so they could not warranty them through Good Year. I again called Clay in GA who said to take them to another dealership if possible and not to tell them we had the tires swapped before we bought the truck & that was probably why we were having trouble. I never got to this point because in the meantime our local dealership called us back and said they had gotten our new sensors in and to come by so they could try those out. This is when it ALL started making sense! The 2013 sensors ordered looked nothing like the sensors on our 2013 truck. The sales mgr in our town called me and informed me that after further research they found our tires/wheels were at a minimum from 2011 or further back as the type of sensor we had was discontinued mid year 2011!! So, now I called GA sales mgr (Donnie) who gets the whole story and tells me he will call me back. Robert (sales guy) calls me back & says they are going to send me 4 new sensors. I say, no that wont work as they are not going to fit because they are not 2013 tires/wheels! During this conversation Robert reminds me he needs my diploma for proof of graduation since I apparently received a rebate for being a college graduate which I had NO idea I even received as it was only discussed once during negotiation and never again as Robert was supposed to find out if a A.A. degree would be adequate and he NEVER got back to me. I told Robert I would send this proof in when this tire sensor issues was handled to the end! He then tells me "Mrs. Keith you got a hell of a deal on that truck and so it was an "as is" deal". I said what kind of shady crap is that? He said, "that's just how it is when you get that great of a deal". I said, no sir, not on a NEW vehicle! It should be showroom ready with everything NEW! He never denied the tires were used. I called back to speak with Donnie, he told me he was going to speak with Clay (Sales mgr) & would call me in a few min. I never heard back. Today, the following day after being told I would hear back in a few min, I called to speak to Donnie. He gave me to Steve (who said he was the general sales mgr). I asked did he know the whole story & he said "are you the one with the tire sensor issue and rebate form you wont submit?" I said yes. He came back with "well, you won't get anything else out of us until we get our rebate form". I said, well you sold us a brand new truck with used tires so I guess we need an attorney and he said "then we are done here" and hung up on me. I have NEVER been so flabbergasted by a company. We should not have to beg for NEW wheels/tires on a NEW vehicle (32 miles to be exact) NEVER TITLED BRAND NEW!!!!
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