I bought a car from this dealership about a year ago. It wasn't the car that I had in mind but I was told by the salesman and the finance manager that I could trade my car in for the car that I really wanted and reduce the car payment without any issues after 4 months of on time payments. Well I had no issues with making the payments.
I called back in within 4 months and was told my 4th payment hadn't posted to the system and to call back in within a month. I waited and continued to make my payments on time and attempted to trade my car in only to be told it couldn't happen. They were attempting to finance a 40,000 loan. 1. The new vehicle is worth no where near that. 2. They told me when I first purchased my car that I wouldn't be upside down because I'm basically swapping out my old car for the new car and they would cover the negative equity. The car salesman said they've done this plenty of times. Well, they lied to me.
I had to chase the salesman down just to figure out what was going on. He kept saying there were no issues until I finally called and demanded to have Corporate's number. They then let me speak with Patrick Hoye who told me the amount of money they were attempting to finance. BTW he wasn't helpful either.
So I took this as me just being lied to. Of course I was pissed but I let it go. Only to be emailed by the salesman this month asking if I had found another car and they still wanted to help. I told him I wasn't interested unless they could absolutely get me out of this vehicle, so he forwarded my email over to Ahmad who guaranteed he could get me out of my current vehicle and into the vehicle that I wanted due to this huge sale they were having for Labor day. Ha. Lies.
He had me fill out another application and said he was working on it. I never heard back from him, so now I've filled a complaint with the consumer unit and attached my email correspondence with Ahmad for them to review.
As a consumer, I don't like to continuously be lied to and promised things that you can't deliver on. If you decide to purchase from this dealership, do so with caution.