Feb 23, 2016
This place is HORRIBLE! They will lie to you just to make a sale! I purchased a brand new 2014 Challenger in 2014. When I went to the dealership I was already approved for a loan. In too, my ONLY requirements was for my car to have built in navigation and the color to be white. The salesman told me they didn't have any white cars and couldn't order any, so I settled for one of their gray anniversary challengers. However it still did not have a navigation installed. So the dealership made a promise they would install the navigation as an added on feature.
During the purchase I deliberately told him to NOT run my credit since I was already approved. However, the next day I received inquires on my credit report from 7 different loan companies. I complained to the manager, it did not help! After MONTHS, I FINALLY received my CD player with the navigation after making numerous trips to the dealership.
Now only after a year, the entire radio system stops working. I again make numerous trips speaking with the salesman who had it installed, he states the man whom installed it no longer works for the company! So he refers me to the manager. He then refers me to a audio store. They run some tests and determines the radio system is not working anymore. In too, they tell me the radio system was very cheap. I return back to the dealership, the manager then tells me that they are unable to replace the CD player because I have over 36K miles on my car! WTH! So then I say what about the original one? He can't replace it with that either because they don't have any radio systems there! So it's a Dodge dealership, but I can't the original one nor a replaced one for the faulty one YOUR dealership installed?
I will NEVER return to this dealership or recommend it to anyone!
I Recommend This Dealer:
Josh, Carlos Nelson, Tyler- Manager
Did you find this review helpful?