Five Star Ford

Outstanding experience. Friendly, knowledgeable and took time to answer questions with out being hassled or pushed. Will recommend the dealership and the salesman to friends/family. In fact it was the bes time to answer questions with out being hassled or pushed. Will recommend the dealership and the salesman to friends/family. In fact it was the best overall car buying experience i have had when it came to purchasing a new car. More

Best car buying experience ever! We were treated very well at the dealership, had a very fast and easy-going Saturday trip to Five-Star Ford. Jennifer and Chad were great, Jennifer did not have a proble well at the dealership, had a very fast and easy-going Saturday trip to Five-Star Ford. Jennifer and Chad were great, Jennifer did not have a problem getting her hands dirty!! My husband's back was hurting and she got the tools and moved his tool box from truck to truck with me - totally won me over!! She rocks!! More

I came into dealership looking for a specific options on a truck. The first vehicle presented to me fell just short of that. So Jim and Ollie went to work and found the vehicle that I wnated. I would li a truck. The first vehicle presented to me fell just short of that. So Jim and Ollie went to work and found the vehicle that I wnated. I would like to comment on this rating system it has knocked me out and i have had to retype this review twice now because of the log on process. I give it a thumbs down, if you wish for customers to give reviews it should be as simple as possible...... More

Jeff was my primary contact, but I delayed my purchase a day later. This was his day off and I was directed to Bill. The experience was excellant. day later. This was his day off and I was directed to Bill. The experience was excellant. More

We came to Five Star Ford one Friday afternoon looking for a car for my parents. My husband had already been there once speaking with Ms Doreen Parker. She was very helpful in giving him some informatio for a car for my parents. My husband had already been there once speaking with Ms Doreen Parker. She was very helpful in giving him some information. She found us again that day and again went straight to work helping us pick out a vehicle that had the specifications we needed which was a basic model vehicle that would fit my elderly parents. My father has had trouble getting into his smaller car so we were looking for some kind of crossover that was not too big, but nice and roomy. My parents get frustrated real easy so the less technological gadgets on the car the better. Once they(Justin and Doreen) showed us the new Escape we were sold and knew it would be a great fit for my parents. Justin went straight to work finding us the color we liked on a basic model. It had to come from a different store but with a quick credit check we were out the door and were told to come back Saturday at 11am and it would be delivered. We had been shopping at Mazda and Grapevine Ford and no one could get us a car. That was very frustrating.We were just so happy and thrilled both Doreen and Justin could do this for us. We were able to deliver this new beautiful automobile to my parents in Killeen Texas Saturday afternoon. Mr Snyder took care of the finance part and even helped us get extended warranty on the new Escape and our new 2012 MKX that we got from Grapevine Ford. Having just purchased an MKX and had something else to compare Five Star to...there was just no comparison. The overall rating is excellent. Thanks FIVE STAR FORD!!! More

We have worked with William before and were very pleased with his eagerness, friendliness and honesty. We went back to work with him and he was with another customer so he arranged for Lee to work with us. with his eagerness, friendliness and honesty. We went back to work with him and he was with another customer so he arranged for Lee to work with us. Lee was very honest and forthright in his dealing with our budget needs and heard what we said in order to continue to work our deal. We apprecaited his desire to make what we needed to happen become a reality. We will use this dealership and especially these two men as our representatives again and refer anyone looking to buy a Ford to them. More

Very professional service Joe bent over backward to get everything we needed.I will do business with 5 star in the future good job guys. everything we needed.I will do business with 5 star in the future good job guys. More

CarProShow responded immediately with recommendation based on criteria we submitted, providing us with contacts at both the Plano and the North Richland Hills locations. When we arrived at the NRH dea based on criteria we submitted, providing us with contacts at both the Plano and the North Richland Hills locations. When we arrived at the NRH dealership just before sales team meeting ended. Alfred let us climb in and out of all of the cars in the showroom until we figured out which one fit us best, then took us out to the lot for test drive. We received a reasonable offer on our trade, and got no hassle when we preferred to use our own financing. When we indicated that we preferred base model, we were not pushed into a car with more options than we wanted. (Our prior experience in buying a new car at another lot entailed being told they had a base model, wrangling with sales manager over having to pay over $2000 extra for unwanted add-ons/dealer upgrades/services they had already made to base model. It is highly unlikely we will ever buy another vehicle from that other dealership). More

I just purchased a new expedition and could not be more satisfied with William Perez-Arguello. He was very professional and worked very hard to earn my business. Quite simply, William is the best of the satisfied with William Perez-Arguello. He was very professional and worked very hard to earn my business. Quite simply, William is the best of the best and is a tremendous asset to Five Star Ford. I demand top quality service and that is exactly what William provided. I will recommend him to all of my family and friends. More

As a repeat customer I enjoyed working with Kelly and Al. Friendly and honest service is the order of the day at five star Ford. Also a very competent service department. Friendly and honest service is the order of the day at five star Ford. Also a very competent service department. More