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Five Star Ford

6618 NE Loop 820, North Richland Hills, Texas 76180
Sales: (888) 382-3910
Service: (877) 464-1620
Parts: (888) 668-5365

Makes: Ford|Service Center
Excellent
99% Recommend

Overall Rating 4.9

1858 Lifetime Reviews

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Five Star Ford
1858 Lifetime Reviews

Hours: Open Now

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Five Star Ford Info
Hours
Amenities
About Five Star Ford

Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one. Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.

About This Dealer | Hours of Operation | Amenities

About Five Star Ford Learn More

Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one. Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.

Sales/Showroom

Monday 8:30 AM - 9:00 PM

Tuesday 8:30 AM - 9:00 PM

Wednesday 8:30 AM - 9:00 PM

Thursday 8:30 AM - 9:00 PM

Friday 8:30 AM - 9:00 PM

Saturday 8:30 AM - 9:00 PM

Sunday Closed

Service

Monday 7:00 AM - 7:00 PM

Tuesday 7:00 AM - 7:00 PM

Wednesday 7:00 AM - 7:00 PM

Thursday 7:00 AM - 7:00 PM

Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 5:00 PM

Sunday Closed

Parts

Monday 7:00 AM - 6:00 PM

Tuesday 7:00 AM - 6:00 PM

Wednesday 7:00 AM - 6:00 PM

Thursday 7:00 AM - 6:00 PM

Friday 7:00 AM - 6:00 PM

Saturday 8:00 AM - 5:00 PM

Sunday Closed

  • After Hours Drop-Off
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Free Coffee
  • Free WiFi
  • Instant Financing
  • Authorized Parts Store
  • Shuttle Service
  • Television
  • Vending Machines
1858 Dealership Reviews
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Reason For Visit
Sales (New)

""A Surprise From The Hubby""

I just got off of work and had maybe a few hours of sleep. My husband woke me up and said to come on we're going to pick up your truck! I was TOO surprised. We had been discussing getting a new vehicle, but kept saying it would be a little while from now. My hubby had been talking with Aaron "Magic Man" Dias and we got a GREAT deal!!! Thanks "Magic Man!" I LOVE MY 2015 Ford Explorer!!!!!!

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Reason For Visit
Sales (New)

"New Car Purchase "

Purchased a new Focus Electric. Mel was my sales rep and he went "above and beyond" to ensure we had a positive experience throughout the entire process. Never overbearing, very straight forward. Made sure we were buying the right car to meet our specific needs. Kenny was our finance guy. Also, no high pressure pitch to buy the add-ons, just a thorough overview of all products so we could make an informed decision. Last, but certainly not least, is Jimmie,, the SYNC guru. He sat down and spent as much time as we could give him going through the SYNC system and other features of our all electric car. We still need to go to one of his Saturday classes but I could not imagine trying to figure all the SYNC stuff without his help. Great job by all three gentlemen. I would definitely recommend doing business with them.

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Reason For Visit
Sales (Used)

"Ford Truck Purchase"

This is my second purchase from Jeff and Heather Smith at Five Star Ford and I could not be happier with my experience. Spencer Southwell was extremely helpful with finding me the right truck. I told them exactly what I was looking for and in no time they were showing me trucks that met all my wants and needs. Bob Little worked with me on the financing paperwork and made the entire process smooth. He was very thorough and helped me get the best deal possible. I will continue to be a lifetime customer to Five Star Ford and will recommend their services to everyone I know. Thank you!

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Service

"Robert Saves the Day"

I recently had an issue with my Ford Explorer. After working through it, it appeared that it would not be covered under my warranty. I was very upset about that and worked with Robert to resolve the issue. He did so to my full satisfaction in a quick and professional manner. I look forward to working with him again.

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Sales (New)

"Great experience "

Everyone at five star ford was great. They didn't pressure me into buying some crazy expensive vehicle. They truely wanted to help me fine a vehicle that would benefit me. Daivd hype was my sale person and help me a lot. He showed me two Vehicle that would be great for my very day driving and work. I thought about it and decided I needed to think about it over night. David say no problem just ask for me when you come back, which I did and walked out with the car that I wanted. David was a great help and I would recommend him to anyone if they were buying a vehicle.

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Reason For Visit
Sales (New)

"Purchase of my 2014 F-150 Crewcab"

Last Friday night my wife and I stopped into Five Star Ford to look at the 2014 Ford F-150 crew cab trucks. We were approached by a really nice gentleman, Alfred El-Darazi. He began showing us trucks on the lot and explaining all the different packages the trucks offered. I was very impressed with his sales knowledge! After selecting the truck I wanted, we went for a test drive and he showed me all the options my particular truck offered. He was very honest and upfront about the pricing on the truck and within 3 hours of arriving at the dealership, I was on my way home with my new truck. I would say this was the most pleasant experience I have ever had purchasing a new vehicle. I highly recommend this dealership and this particular salesman to all my family and friends. Alfred did an outstanding job!! Sincerely, Marcus Connelly

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Reason For Visit
Sales (New)

"2014 F 150 "

Great Service dealing with Mr. Limo is always a pleasure. His professionalism and his caring disposition nothing less than the BEST we could have experienced. Sam is a true asset to the company.

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Sales (New)

"Great experience"

We traded our 2008 Ford Edge for a 2015 Ford Fusion Titanium. Aaron "The Magic Man" Dias took care of us. I purchased a 2012 F-150 from him a few years ago. Smoothest, quickest purchase EVER. It helped that we knew exactly which car we wanted, confirmed it was in stock, and had our own financing lined up. If you are in the market for a new Ford and want the best deal available in the quickest time possible, see Aaron Dias.

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Employees dealt with

Aaron "The Magic Man" Dias


Reason For Visit
Sales (Used)

"Exceeded Our Expectations"

Me and my boyfriend shared a vehicle for a long time and I recently got a job and were in need of a second vehicle. We went to the Ford dealership and spoke with Carlos. He was extremely negative and stated to me that it is extremely hard to finance a second vehicle even with good credit and made it seem that he (and Ford) didn't work with credit-challenged persons and extremely RUDE and UNPROFESSIONAL!!! After our bad experience, we were walking to our car very angry from how Carlos treated us, and a man asked how we were doing. Randall S. was this man and we explained how disappointed we were with Carlos's service and told him exactly what we were looking for. Randall went out of his way to actually listen to us and our needs and found us a vehicle we could afford and better yet liked! When we got inside after seeing a Ford escape, we filled out an application which was very fast and easy. After a short period of time Randall explained the deal I almost cried (in a good way). Without even trying to haggle the price or payments Randall had gotten us a FANTASTIC deal on the Escape and at a price we could manage. He greatly exceeded our expectations and I must say I do not say that very often. The rest of the paperwork was super fast and everyone we spoke to during the process was extremely nice and helpful! Without your employee Randall S., we would have left the Ford dealership disappointed and took our business elsewhere. Randall is a great asset to Ford and we will definitely recommend Ford and Randall and we will definitely be shopping with him again in the future!! Thank you Randall for such a great car-buying experience!!!!!!!

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Reason For Visit
Sales (Used)

"Five Star Ford had the car, and Joe got it priced right."

No pressure and a pleasant experience. My wife and I had been looking for another car since her 2004 Buick Regal got too old and obsolete to be economically repaired. We couldn't find a Buick that had the same features and comfort that the old car had so we decided to look for one that had the same feel. We went to several dealerships looking for a car. By the time we reached Five Star Ford we had determined what would work for us but still had not found the vehicle that fit us. Joe Ferrentilli met us out on the lot and after driving a few cars we found a used one that we liked. We had previously told Joe the price range we were looking for ($15-20K) and he managed to get us a price of $18.5K. According to my mechanic, they gave us a little bit higher trade in value than our old car was worth and the car we bought, a 2012 KIA Sorento, is a sound, dependable vehicle. This is an excellent dealership and our salesman is top notch.

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