Five Star Ford

I worked with a few different Individual while purchasing my Truck, because my time schedule for work is a little out of the ordinary. I was able to contact Sherri initially through email, talking about the my Truck, because my time schedule for work is a little out of the ordinary. I was able to contact Sherri initially through email, talking about the different options available and pricing. She responded very quickly between emails and stayed with my preferred method of contact, which was by email. I then scheduled a time to come in and visit to take a look a the trucks in person. I came a little earlier and the person they scheduled for me was busy with another customer so they got me in touch with Jim. Jim was great he was top of the line. He never pushed me in to committing and gave me everything I was looking for and even stayed late to make sure I received everything I was looking for. I then emailed back about further questions where I spoke with Sherri again and set up a last time to look at the truck and discuss pricing. I met up with Sherri the following day and started talking pricing she was very knowledgeable and pleasant to work with, never got pushy with process. After negotiating for about an hour we came to a great deal. I then worked with Daniel who was very efficient and easy to follow during the financing terms and paper work. I told him I was in a time crunch and he delivered. I then came to pick up my truck the following Monday after they installed the accessories I requested. There I met with Jim again who did a great job of reviewing the great features of the truck and how easy they were to use, as well as covered important service issues that will be available in the future. Overall this was the best experience I have had buying a vehicle. The no pressure buying along with knowledgeable down to earth individuals I worked with really came through for me and will always recommend and share the experience with others. Only issue I had during the time I worked with employees of Five star was with window tint of my truck, but after clarifying the issue and coming to a resolution, Five star again came through with beyond my expectation solution. Five Star has a true understanding of customer service, which I can appreciate being in the customer service and sales business as well, knowing the importance of needing to execute every time. I look forward to the next time we will work together! More

We found our experience with Five Star Ford a very positive one. Our sales person, William Perez, was very friendly and knowledgable and answered all our questions. We are from out of town and were positive one. Our sales person, William Perez, was very friendly and knowledgable and answered all our questions. We are from out of town and were a little nervous about using a dealer we knew nothing about but William made it a positive experience and we were quite happy with the deal and our Ford Escape. More

I have never had an easier time in purchasing a vehicle! Rick was extremely helpful quick and knowledgable. I will definetly be a returning customer to rick and fivestar. Thank you again Derek Rick was extremely helpful quick and knowledgable. I will definetly be a returning customer to rick and fivestar. Thank you again Derek More

The BEST car buying experience that I have ever had! Rick Dike did everything he possibly could to make me feel like a valued customer. I was looking for a new car after an accident totaled mine and WOW did Dike did everything he possibly could to make me feel like a valued customer. I was looking for a new car after an accident totaled mine and WOW did they deliver!! The best customer service!! Kind and super helpful in getting me back on the road in a vehicle I LOVE! Thank you Rick and Thank you Five Star Ford! I will never again go anywhere else. More

Sam makes the buying experience nice and easy. Came in to just look around walked out with a great car. I use to buy all my cars are Westway Ford but the drive got long and did not want to go all the way to just look around walked out with a great car. I use to buy all my cars are Westway Ford but the drive got long and did not want to go all the way to Irving. Living in Fort Worth good to know there is a great and friendly dealership in the area. We leased my husband's truck last year here with Sam so that is the only reason we can back to Sam Pack Ford. More

Alfred El-Darazi and Tim Bevill handled the sale of my new Explorer. They both were highly knowledgeable of the product and made sure each and every question was answered to my expectations. I would recom new Explorer. They both were highly knowledgeable of the product and made sure each and every question was answered to my expectations. I would recommend them to anyone wanting to purchase a vehicle. More

I will after Sam get the paint job done on the front and back bumpers as promised. I was very pleased with friendliness of the staff. back bumpers as promised. I was very pleased with friendliness of the staff. More

The reason I gave Five Star Ford an excellent rating is because they listened to what we had to say and what we wanted. They were very courteous and friendly. Tony Mellado went out of his way to get us w because they listened to what we had to say and what we wanted. They were very courteous and friendly. Tony Mellado went out of his way to get us what we wanted at the price we wanted. We had visited two other dealers the day we bought our new Ford from Tony. Next time we will just start at Five Star Ford. More

We really enjoyed our car buying experience at Five Star Ford in North Richland Hills. It all started with just a web inquiry on the value of our trade in vehicle. The next day, Sherri called my wife aski Ford in North Richland Hills. It all started with just a web inquiry on the value of our trade in vehicle. The next day, Sherri called my wife asking if we would come in a test drive a new Ford Explorer. We did since we needed more room for our second child. Sherri went through all of the features with us and let us place our car seat in the vehicle to see if it would meet our needs. The buying process was great and she work very well with my wife to get the price that was best for our budget. The pricing was good enough up front that we didn't feel the need to haggle at all. This was one of the few times that we bought a vehicle and didn't feel hassled or hustled. From the research phase to signing the paperwork, the experience at Five Star Ford was great. I would definitely tell anyone that is looking to buy a Ford vehicle to visit this dealership. More

This is the first new car buying experience that I have had that that was truly flawless... Jennifer was totally customer responsive and friendly! There was never any pressure or the normal dealership game had that that was truly flawless... Jennifer was totally customer responsive and friendly! There was never any pressure or the normal dealership games that many dealerships play. I would not hesitate to buy another car from Jennifer, in fact I may do so next Summer... More