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Five Star Nissan of Warner Robins - Service Center
Warner Robins, GA
134 Reviews
134 Reviews of Five Star Nissan of Warner Robins - Service Center
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October 04, 2014
Great customer service I came to five star to get my tries checked.Mark Slaughter checked my tires and inform me on what should me done with them.He was very friendly and ha I came to five star to get my tries checked.Mark Slaughter checked my tires and inform me on what should me done with them.He was very friendly and had great customer service! More
by Quinshea
Employees Worked With
Mark slaughter
Helpful September 27, 2014
Very Disappointed. After three trips to your dealership, I still have no high beam lights. On my first visit I was informed you did not have the part in stock and woul After three trips to your dealership, I still have no high beam lights. On my first visit I was informed you did not have the part in stock and would have to order it. I was notified when the part arrived. After sitting there for about an hour I was informed that the part they ordered was not the correct part for my car. They explained it was not their fault as they ordered the part based on the car's vin number and since I failed to tell them I had fog lights installed after purchasing the vehicle it was the wrong part. I informed your service technician the fog lights were on this vehicle when I purchased it. He finally conceded that it might be possible that the lights were added by the dealership before the vehicle was purchased. I received another call that the part was in. I visited the dealership this morning and after sitting there for 2 hours I was informed that the part they ordered was not the correct part. I was again told that since I had added fog lights after purchasing the vehicle that the part they ordered based on the vin number would not work in my car. I explained to your technician that this is exactly what I was told on my last visit and that this was my third visit. He did offer to see if there was a 2011 Maxima on the lot that he could take the part off and use on my car. I purchased the extended warranty on this car and did not want a used part as my warranty was paying for a new part. Little to say I did not leave this dealership happy and will most likely not return for service and/or purchase of another vehicle. More
by Mollyboo
Employees Worked With
Mark and Justin
September 22, 2014
Service with knowledge and a smile! Five Star is dependable and honest. A big thank you to Justin Brazell for all your help. I really appreciate your high quality customer service. Five Star is dependable and honest. A big thank you to Justin Brazell for all your help. I really appreciate your high quality customer service. More
by brendabarley
Employees Worked With
Justin H Brazell
July 12, 2011
I initially had a not so great experience with this dealership. However, i am impressed with how quickly the issue was resolved. I spoke with Clay about my concerns and he was very empathetic and resol dealership. However, i am impressed with how quickly the issue was resolved. I spoke with Clay about my concerns and he was very empathetic and resolved the issue. I am overall pleased with my experience with this dealership and will continue to use it for future service. More
by kelly82083
Employees Worked With
Clay
April 22, 2011
My husband and I bought a brand new 2010 Nissan Titan Pro-4x from Five Star Nissan and had a pretty good overall experience with our sales representative, but as far as good service goes it ended there. Pro-4x from Five Star Nissan and had a pretty good overall experience with our sales representative, but as far as good service goes it ended there. I could write a 10 page letter on how bad that the service has been but I really don't have the time or the energy so I will just sum it up in a few sentences in regards to the Nissan Service Department..... - Over the span of a couple of oil changes and recalls the service team made many mistakes and damaged many different things in our brand new Nissan Titan, when it was brought to there attention before our vehicle ever left the lot they wanted to argue about it each time and made us feel like we were crazy and even when we brought back tools that were left in our truck they wanted to act like they did not leave the tools...ok we just want to give a free tool away, sure. Two days ago I call Tim and he tells me that we are blocked out and can not have our truck serviced at Nissan (REALLY, in this econonmy?!!) and he sent me off to Clay (the manager) and Clay proceeded to tell me that we cost them to much as customers and that "things went wrong" each time we brought our truck in..my response "well fix your team then!" By far the WORST service ever and I would NOT go to Five Star Nissan for anything, they are not worth any stars in my book! More
by Tcorbetlanden
Employees Worked With
Tim, Clay
March 31, 2011
Came in for oil change and rotation. Service went great, prices were good using coupons. I like being kept up to date on status and was in and out quickly. The only problem I had was trhere customer relat prices were good using coupons. I like being kept up to date on status and was in and out quickly. The only problem I had was trhere customer relations manager called me way too much and I felt like she went way over with a fake southern draw. Other than her perfedct experience.? More
by gaboy
Employees Worked With
2
March 31, 2011
I have never heard of this website until I seen a thing on the door in their service lane. Normally I don't fool with these things but the people there are super sweet! I only dealt with Tim and the lady a on the door in their service lane. Normally I don't fool with these things but the people there are super sweet! I only dealt with Tim and the lady at the window but that was enough cause they made me feel welcomed! Being a woman I didn't know anything about my ac tim took the time to show me the issue and explain everything to me. More
by KatiLyn
Employees Worked With
Tim and gwen
March 30, 2011
I took my 2005 Nissan X-Terra in for a factory recall on a minor part as well as a check engine light. The service depratment said it would take around 1.5-2 hrs. 4 hrs later, I called back to the shop. a minor part as well as a check engine light. The service depratment said it would take around 1.5-2 hrs. 4 hrs later, I called back to the shop. My car still wasn't ready. I finally picked it up almost 7 hours after dropping it off, when I was told that my secondary timing chain needed replacement and it would cost approximately $1,600.00. I chose not to have the repair done then due to the poor service I received that day. After researching, I found the problem was common in X-Terras and although Nissan had a service bulletin out on it, they would not cover any part of the repair. I took the vehicle back to Five Star for the repair, which was supposed to take one day, possibly not being ready for me until the end of the day or "at the latest" the next morning. When I asked for a loaner vehicle (something any decent shop willingly provides, in my experience), I was at first refused, with the service department attempting to press me into renting a vehicle from them at a cost of $35.00 per day. I had to negotiate with them at length to provide a loaner, which they eventually did. I received no phone call the entire day as to the status of my vehicle. When I called the next morning, they could not provide me an estimated completion time. I made repeated calles throughout the day inquiring as to the status, but got no estimated completion time until approximately 3:00pm, when they said the vehicle would be ready at 5:45pm and I needed to pick up my vehicle no later than 6:00pm the same day. That didn't work for my schedule, but they were firm that I needed to be there at 6:00pm. I finally spoke with Tim (another rep) who worked with me on the pickup time and attempted to make up for the poor service with some coupons. I was happy with this resolution and picked the car up that evening. As soon as I pulled away, I noticed a very loud squealing from the engine compartment. I attempted to bring the vehicle back that night, but their service staff had gone home and they couldn't do anything until the next morning. I brought it back this morning (30 March 2011) and spoke with the service manager, Clay, who agreed to take the vehicle into service immediately, provide me a loaner, and "make it right" through an unspecified incentive or other option. I took the loaner and made it to work, at which time they called me back saying the squealing came from a belt (unrelated to the repair they performed) and they had replaced it for free. This was their way of "making it right" although the belt had never made a noise before I brought it in. Additionally, the "problem" belt had to be removed and put back on as part of the repair I originally took it in for, so they either caused the problem or completely overlooked it while doing the 2-day long repair I brought it in for. Clay offered no additional incentive to make up for the poor service and lost time I spent dealing with this issue. I have never written a review of any company or service until now. This was the single worst service experience I have had in any type of customer service environment. Not only have they lost my business forever, I will recommend anyone to avoid their service department. I have seen a few other reviews stating Five Star is simply out for your money and I agree. STAY AWAY FROM THEM. More
by Bohanan
Employees Worked With
Christie & Clay
March 30, 2011
I brought my 2007 Titan in for 60,000 mile service, I was greeted with a smile and treated with geniune friendliness thoughout my experience. After car was in shop and inspected, advisor Tim, took me into s greeted with a smile and treated with geniune friendliness thoughout my experience. After car was in shop and inspected, advisor Tim, took me into shop to see truck on lift and pointed out a few items that needed attention, gave me a fair price and I left feeling safer in know they were looking out for my investment. Thanks Five Star! More
by Shrek0317
Employees Worked With
Tim Holcomb and Clay Holt
October 23, 2010
I came in for a tire problem and my battery was going out. Tim Holcomb my service advisor, Terry French and Steve Zimmerman helped from the parts department for the best prices. Clay Holt and he cashier out. Tim Holcomb my service advisor, Terry French and Steve Zimmerman helped from the parts department for the best prices. Clay Holt and he cashier let me know exactly what I was paying for. I appreciate everyone that helped me with my service needs. I also spoke to a (Ken Church and Danny Davis) sales person about purchasing a new vehicle I just told them I wasn't interested at this time but I would come back to them when I need another one. More
by lovetaz
Employees Worked With
Tim Holcomb, Terry French, Clay Holt and Steve Zimmerman
