I only went here because my Toyota Avalon was rear ended and declared total loss. My salesman was very friendly but extremely pushy. He would not let me out of his sight. The only time I was alone was in the bathroom. He only showed me 1 car, a 2014 Sentra, he seemed to distract me every time I tried to look car over. I tried several times to leave fully intending to come back the next day. Frank was not having it. After spending over 7 hrs there with absolutely nothing to eat, begging him to please take me home I gave in and purchased car with every warranty they offered. Driving off the lot I and the salesman noticed the Check Tire Pressure light flashing. As it was late, Frank said come back tomorrow. I did and the service mngr told me there was a nail in the tire, it was gouged and the hubcap was cracked. He said they patched the tire even after I asked for a new tire. Car was purchased Sep 9. Yesterday I had to take car back because Check Tire Pressure light flashing again. Svc mngr said all four tires needed 2 lbs of air and everything was fine. Sent me on my way. I drove about 5 miles and light flashing again. I get home and patched tire is flat. I have been waiting all day for tow truck. Every time I called, Frank and Mario were not available. I called again, each time having to explain the situation. Explained my problem for 4th time. This time Frank gets on phone very irritated. At 4:15 a tow truck shows up to take the car. By now, I am upset, crying and told them I could not go right then and my car was not going without me. Frank and Mario promised me a new hubcap, a tailor to sew the front seat, steam clean stains on seat and headliner, Dent Dr to repair scratches on back bumper and several deep scratches all over car. When I took car for these repairs, Dent Dr looked at scratches and said someone had already tried to touch up with paint. The only way he could fix was to repaint and he had never seen a car dealership paint a used car. I had to get Mario involved. He said "They" needed time to arrange all this. I have been waiting 5 weeks. No calls. I feel like they saw a lady coming in alone, an easy target and they swooped in. I am 60 yo on limited income. I repeatedly told Frank the payment was too high. I put $4000 down which I'm sure was their commission. Frank said he made $100. I accept my responsibility in this situation. I will make the car payments. I wonder if Nissan will honor their responsibility.
I Recommend This Dealer:
Frank, Mario and svc mngr
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