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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
941 Reviews

941 Reviews of Five Star Subaru of Grapevine - Service Center

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May 16, 2022

Courteous and professional staff and job was completed on time Car washed and cleaned inside More

by hesslingal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2022 -

Five Star Subaru of Grapevine responded

Hello hesslingal, Johnnie and the Five Star Subaru service staff appreciate seeing you. Between visits, don't hesitate to contact us with technical or maintenance questions at 817-438-1700. Best Regards, Marcus Procter, Service Director

May 14, 2022

Amazing service! They serviced everything I asked for, were courteous, professional and helped me solve any and every doubt I had about the vehicle. And a complimenta More

by Eddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Kroes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2022 -

Five Star Subaru of Grapevine responded

Eddy, Thanks so much for choosing the service center at Five Star Subaru. We welcome your questions any time at 817-438-1700. Helping you fully enjoy your Subaru is a priority at Five Star Subaru. We appreciate you. Best Regards, Marcus Procter, Service Director

May 06, 2022

Excellent courteous, prompt service. Would highly recommend for sales professionalism, service department efficiency, comfortable waiting room. Was in and out in less time than expecte More

by Wv3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2022 -

Five Star Subaru of Grapevine responded

Thank you, Wv3, for choosing Five Star Subaru for your vehicle care. Our service team welcomes the opportunity to address all of your maintenance and repair questions at 817-438-1700. You are a valued customer and friend of the dealership. Sincerely, Marcus Procter, Service Director

May 04, 2022

I was kept aware of what was to be done and what was found as to tire condition and brake ware. The auto was delivered washed and in a short time. More

by daniel g
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Pipkin
May 05, 2022 -

Five Star Subaru of Grapevine responded

Hello Daniel, Thank you for rating your Five Star Subaru service visit. Sharing our knowledge is readily available when you have vehicle concerns. Reach us at 817-438-1700. We want to help you fully enjoy your ride. Sincerely, Marcus Procter, Service Director

May 01, 2022

The represent was so positive about Subaru and knowledgeable. He had time to listen and help us with a warranty issue. More

by Ginnyhatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin , I believe
May 02, 2022 -

Five Star Subaru of Grapevine responded

Ginnyhatt, Keeping you knowledgeable about your Subaru is important. Thank you for rating your Five Star Subaru service experience. Reach us at 817-438-1700 any time you need our advice. Best Regards, Marcus Procter, Service Director

April 30, 2022

Mike is always great and always professional and kind. I always trust Grapevine Subaru to only service my car with what it needs. More

by Shmugelt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Patrick
May 02, 2022 -

Five Star Subaru of Grapevine responded

Thank you, Shmugelt, for choosing Five Star Subaru for the service of your vehicle. Mike and our techs remain available for your additional care questions at 817-438-1700. We are here for you, so don't hesitate to reach out. Best Regards, Marcus Procter, Service Director

April 30, 2022

Great customer service and friendly staff. Love the Customerservice area with plenty of water, coffee and snacks while you are waiting. More

by martinez2696
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Five Star Subaru of Grapevine responded

Hello martinez2696, Your comfort, while we service your vehicle at Five Star Subaru, is important. We value the chance to help with your automotive care needs and we welcome your questions any time at 817-438-1700. Safe travels and please stay in touch, Marcus Procter, Service Director

April 26, 2022

Another day with awesome service! Always so professional and kind. From sales to the service department. I am so glad to have found our go to, one stop shop for car purchasing, fixing More

by angiestella4320
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Matthews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Five Star Subaru of Grapevine responded

Hello angiestella4320, Your continued loyalty at Five Star Subaru is appreciated. Thank you for sharing your feedback. Both our sales and service teams are pleased to have the opportunity to help with your vehicle needs. Best Regards, Marcus Procter, Service Director

April 25, 2022

Sean was very helpful. Gave the accurate estimated time for the service, explained everything, gave me his card for any additional questions I might have after leaving. Ver More

by Huggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
Apr 26, 2022 -

Five Star Subaru of Grapevine responded

Hello Huggie, Providing concise information is important to help our customers remain aware of the care needed on their vehicles. Sean is dedicated to our Five Star Subaru customers and he and I both welcome questions between visits. Please stay in touch at 817-438-1700. We look forward to seeing you and your car again. Thank you, Marcus Procter, Service Director

April 20, 2022

Great service- nice folks. I will definitely be back. They were fast and the waiting area is very nice, clean, provided snacks and drinks if you wanted them More

by Suziecate08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2022 -

Five Star Subaru of Grapevine responded

Hello Suziecate08, Any time you need our service advice, don't hesitate to call Mike and our techs at 817-438-1700. Keeping you well informed about the workings of your car is our priority. Thank you for rating your Five Star Subaru visit. We look forward to seeing you again. Best Regards, Marcus Procter, Service Director

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