Five Star Subaru of Grapevine - Service Center

Great Dealership all the way around. I have praised the sales department when we made our purchase in October’22. This review is for the service department. I was in for a warranty issue I have praised the sales department when we made our purchase in October’22. This review is for the service department. I was in for a warranty issue on my ‘23 Outback. Upon arrival I was greeted immediately upon pulling into the service drive. My service writer Michael O. is so efficient in orchestrating the process of getting checked in and within minutes the car went into the shop and Johnathan L had my complimentary loan car ready for me. The drop off process was so smooth that I didn’t even have time to enjoy a beverage/snack from the well stocked customer lounge. I drove the complimentary loan car home and within 4 hours I received a call from Michael O. that my vehicle was ready. Michael explained exactly what was found and the steps taken to correct the issue. I jumped in the loan car and drove the 9 miles from home to pickup my vehicle.. The smoothness of the entire service/warranty was amazing. If I knew how efficient the appointment was going to be , I could have easily stayed at the dealership. Thank y’all for your dedication to customer service and the efficiency you provide.. More

Supportive, amazing, attentive, prompt, accommodating, food served is a plus while waiting service, rated 5 star, staff are friendly food served is a plus while waiting service, rated 5 star, staff are friendly More

I like how they kept me informed as to what they were doing and what the car needed. And it worked. Now the car runs again. doing and what the car needed. And it worked. Now the car runs again. More

Gave an appointment time quickly that worked with my schedule. Service was prompt and friendly. schedule. Service was prompt and friendly. More

The service technicians at the front desk were very knowledgeable and helpful! I am very happy with the service on my vehicle!! knowledgeable and helpful! I am very happy with the service on my vehicle!! More

Friendly, efficient, very communicative, and clean facility. They check on you and keep you well informed about your vehicle. Travis was my service representative today and he told me about how long I facility. They check on you and keep you well informed about your vehicle. Travis was my service representative today and he told me about how long I’d be there and I actually left the dealership about 10 minutes before the projected time of finish. I highly recommend Five Star Subaru of Grapevine! More

Service was prompt and efficient. All the service personnel were friendly, knowledgeable and genuinely cared for the customers. All the service personnel were friendly, knowledgeable and genuinely cared for the customers. More