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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
941 Reviews
Call Service Center (817) 438-1700

941 Reviews of Five Star Subaru of Grapevine - Service Center

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April 19, 2022

From the sales team to service I always feel like family when I have to go to the dealership. More

by doylerbrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Robert’s
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Apr 20, 2022 -

Five Star Subaru of Grapevine responded

Hello doylerbrown, You are family at Five Star Subaru. Anytime we can help you with your vehicle needs, we are here for you at 817-438-1700. Don't hesitate to let us know how we can help you enjoy your drive time. Thank you, Marcus Procter, Service Director

April 18, 2022

Recently started servicing my 2011 Outback at this location and highly recommend. Great service staff. More

by jak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2022 -

Five Star Subaru of Grapevine responded

Hello jak, It makes our day when we know our Five Star Subaru customers are satisfied with our services. Thank you for sharing your recent visit with Mike. Please let us know how we can be of further assistance at 817-438-1700. Best Regards, Marcus Procter, Service Director

April 17, 2022

Service writer was just the best. got all my information. Fast oil change and a car wash More

by rbrant525
Recommend Dealer
Yes
Employees Worked With
Sean
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Apr 18, 2022 -

Five Star Subaru of Grapevine responded

Hello rbrant525, We do our best to make servicing a vehicle at Five Star Subaru as convenient as possible. Thank you for rating your visit and please let us know when we can help again at 817-438-1700. Best Regards, Marcus Procter, Service Director

April 15, 2022

Have had my crosstrek for 2 years now loving it and the service department is always proficient timely great waiting area highly recommend Subaru of Grapevine More

by janismrozek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Klozik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2022 -

Five Star Subaru of Grapevine responded

Hello janismrozek, We value you as our customer and really appreciate the opportunity to continue helping with your auto needs. Thank you for your loyal business and kind words. We look forward to hearing from you again at 817-438-1700. Best Regards, Marcus Procter, Service Director

April 08, 2022

Everyone I've talked with at this dealership has been nothing but fantastic. The facility is always clean and well stocked, and the service techs are efficient and friendly. More

by Mbrooks0912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2022 -

Five Star Subaru of Grapevine responded

Hello Mbrooks0912, It is always a pleasure to welcome you to the Five Star Subaru service department. Your loyalty means a lot to our staff. Thank you for recognizing Dyson and please don't hesitate to reach us with maintenance questions at 817-438-1700. We are here to address all of your concerns. Best Regards, Marcus Procter, Service Director

April 07, 2022

Staff was pleasant and professional as well as quick & efficient .dealership was clean & organized. Waiting area was clean & well supplied but very cold More

by Jeannette Hamilton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2022 -

Five Star Subaru of Grapevine responded

Hello Jeannette, Thank you for choosing Five Star Subaru for your vehicle needs. We really appreciate the endorsement of so many of our staff. We want to hear from you any time you have vehicle concerns at 817-438-1700. Your driving comfort is our priority. Thanks again for sharing your feedback. Best Regards, Marcus Procter, Service Director

April 06, 2022

Definitely not a 5 star dealership! Told me they couldn’t put the radiator on because there’s no space, took it to caliber 20 minutes after and they were able to put in less than 2 minu More

by Marko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Hooman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus Procter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
1.0
This rating includes all reviews, with more weight given to recent reviews.
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April 05, 2022

The service staff is friendly, courteous and knowledgeable. Great service, nice waiting area. They make me feel like a valued customer. More

by jamie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
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Apr 06, 2022 -

Five Star Subaru of Grapevine responded

Jamie, The Five Star Subaru service staff appreciate the chance to help you with the care of your car. Mike, Jon, and I continue to be available at 817-438-1700. Let us know when you need our vehicle knowledge. We are here to help you fully enjoy your Subaru. Thank you, Marcus Procter, Service Director

April 05, 2022

Five Star Subaru is all about customer service and customer satisfaction. I cannot recommend them higher! From sales to service, they are top notch in every way! More

by reneestandley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 06, 2022 -

Five Star Subaru of Grapevine responded

Reneestandley1, Customer satisfaction is definitely a priority at Five Star Subaru. Thank you for recognizing our service staff. We look forward to seeing you and your Subaru again. Let us know when to expect you at 817-438-1700. Best Regards, Marcus Procter, Service Director

April 02, 2022

Very pleased with the professional service and the courteous treatment the staff provided. They took time to explain all they things they did and what to do for my next service time. More

by rollerposter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2022 -

Five Star Subaru of Grapevine responded

Hello rollerposter, You are a valued Five Star Subaru customer. Thank you for rating your service experience and please let Jon or me know when we will see you again. Reach us any time you have vehicle concerns at 817-438-1700. We appreciate you! Best Regards, Marcus Procter, Service Director

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