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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
940 Reviews

940 Reviews of Five Star Subaru of Grapevine - Service Center

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March 30, 2022

Anthony was my service rep. He was very professional and took care of the oil change I requested. Before I knew it. Anthony was back explaining me what they had and recommended. More

by Dickdawson
Recommend Dealer
Yes
Employees Worked With
Anthony
Mar 30, 2022 -

Five Star Subaru of Grapevine responded

Dickdawson, Thank you for taking the time to rate your Five Star Subaru service experience. Knowledge is important to share with our customers. Any time you need advice about your Subaru, reach Anthony or me at 817-438-1700. We appreciate serving you. Best Regards, Marcus Procter, Service Director

March 26, 2022

Excellent Customer Service . I always brag about you to my friends and relatives. I love Subaru! More

by Cici
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Eyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2022 -

Five Star Subaru of Grapevine responded

Thank you, Cici, for taking the time to review your Five Star Subaru service experience. We appreciate the brags and recommendations. Your loyalty and friendship mean a lot to us all. Best Regards, Marcus Procter, Service Director

March 26, 2022

The folks at Five Star Subaru go above and beyond the call of duty each and every time! More

by Thoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Roberts
Mar 26, 2022 -

Thoo responded

Great dealership and great employees.

March 26, 2022

Thanks for your service, learned so much from Ms. Shantia tutorial!! I will strongly recommend her to anyone interested in learning more.. More

by Kwarteng_mary
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2022 -

Five Star Subaru of Grapevine responded

Hello Kwarteng_mary, Shantai and the Five Star Subaru staff want you to fully enjoy your new car. Stop by again or give us a call at 817-438-1700 when questions arise. We are here to address all of your automotive concerns. Thank you, Marcus Procter, Service Director

March 25, 2022

Micheal O was beyond a 10! The appointment started right on time and he provided several updates, while I waited in a wonderful lounge, throughout the visit! A first class expe More

by Schocker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Five Star Subaru of Grapevine responded

Schocker, We agree! Michael is an asset to our customers and Five Star Subaru. Between visits, please reach us at 817-438-1700. We want to keep you knowledgeable about your Subaru. Thank you for sharing your visit. Sincerely, Marcus Procter, Service Director

March 22, 2022

I am a 74 year old man I own many car’s in my life had been in many states the best service by far in my life is here at grapevine 5star Subaru thank you service team More

by Jrobinson1300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Zablosky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Five Star Subaru of Grapevine responded

Thank you, Jrobinson1300! We really appreciate the opportunity to help with your automotive needs at Five Star Subaru. Mike, Jon, and our entire service team welcome your questions at 817-438-1700. We want to help you in any way we can. Take Care, Marcus Procter, Service Director

March 18, 2022

Service advisor was great. Waiting area was clean and comfortable. Service was provided very quickly. More

by No
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2022 -

Five Star Subaru of Grapevine responded

Thank you for taking the time to score your Five Star Subaru service visit. Mike and I remain available at 817-438-1700 for any additional questions about your Subaru. Safe travels and please stay in touch. Take Care, Marcus Procter, Service Director

March 18, 2022

My 2018 WRX went in for a warranty repair, took an extended amount of time due to some supply chain issues out of their control. Mike made sure to get me a loaner car and kept me up to date throughout More

by glagnaar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Mar 18, 2022 -

Five Star Subaru of Grapevine responded

Hello glagnaar, We want to make serving your Subaru convenient. Whenever Mike or I can answer your WRX questions, give us a call at 817-438-1700. Thank you for recognizing our service team and please stay in touch. We are here for you! Take Care, Marcus Procter, Service Director

March 16, 2022

Everyone was very helpful from answering my questions when I arrived to making sure my car was ready the same day. When I picked up my car, they assisted me in checking out. Great experience! More

by Talsbrooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Roberts was my contact
Mar 16, 2022 -

Five Star Subaru of Grapevine responded

Hello Talsbrooks, We appreciate the chance to help you care for your vehicle at Five Star Subaru. Sean and our service techs remain available for future care concerns at 817-438-1700. We look forward to seeing you and your Subaru again. Thank you, Marcus Procter, Service Director

March 10, 2022

This dealership really provides superior customer service. A real pleasure to to deal with them. More

by BERader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Pipkin
Mar 10, 2022 -

Five Star Subaru of Grapevine responded

Hello BERader, You are a valued customer in the service department at Five Star Subaru. Reach Anthony or me at 817-438-1700 any time you have questions about your Subaru. Helping you fully enjoy your car is important to all of us. Thank you, Marcus Procter, Service Director

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