I always have a great experience with Tom Brucks. Though my repairs were expensive Tom went through all the prices, let me know what was most important, and worked hard to keep my costs as affordable as possible. As a woman it's hard to trust people when getting work done on a car. I never go to anyone else, period. He treats me like family and I feel safer in my car afterwards. I always recommend him to others and feel sorry for people when I hear their horror stories because I couldn't tell them about Tom soon enough!

Thanks Tom! They're lucky to have you over there.

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I visited Fladeboe VW on the recommendation of a friend.

Anthony Chapa clearly explained my purchasing options, and I left, very quickly, with a new Jetta and a payment I was very comfortable with. It was easily the most pleasurable and hassle-free car purchase I have made.

I returned for the complimentary one month service, and dealt with Ryan by phone for the appointment. I was also interested in purchasing new, upgraded wheels. The parts manager (Jim?) offered to send me photos of new vehicle "take-offs" rather than purchasing new wheels. I made a selection and got a great price on new, larger wheels and tires than I would have thought I could afford.

Ryan was a pleasure to interact with - friendly, courteous, and professional.

I used the shuttle service and also took advantage of the offered loaner car to make it to a meeting. It was a quick process.

Highly recommended dealership!

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Great service, Andy was as always very helpful. Over the years Fladeboe has been of great help, and has gone far beyond that what is to be expected from a service department.

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Mark is the perfect example of Customer Service. There was an outside the warranty issue with our car that did not sit well with Mark and he immediately took ownership of the situation and rectified it immediately. Exceptional Customer Service has unfortunately waned in this day and age and it was a refreshing surprise that Mark was a complete professional. Thank you Mark for taking such good care of us.

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I brought my 2011 Volkswagen GTI into Fladeboe VW because it had to be towed to the nearest dealer due to breaking down on the 5 freeway. I was a little worried because I always research dealers or shops before taking my car in and didn't have the chance in the case. I called Fladboe and spoke with Ryan over the phone and explained my situation to him. He was extremely understanding of my situation and and said I could bring the car over right away for them to look at it. When I arrived at Fladeboe (in the tow truck) I was immediately greeted by the service department and directed inside. Ryan introduced himself to me and we spoke about what was wrong with my car. The level of professionalism and courtesy displayed immediately put my mind at ease. Within five minutes my car was taken back by the Tech and I being set up with a complimentary loaner car. To my suprise the loaner vehicle was a new Passat with only 900 miles on it!

Around 3 hours later I received a call from Ryan who said they found the problem (bad coil pack) and my car would be fixed, washed and ready to go in an hour. I was unable to pick my car up that day due to work but the dealer said it was no problem that I keep the loaner for the night. I picked my car up the next day and it now runs better than ever! They also did a great job on the car wash. Obviously it wasn't a full detail but I've had cars washed at dealerships in the past that looked worse after.

At first, I was very angry that a fairly new car (30,000 miles) would break down and leave me stranded on the freeway. I said to myself "I'm trading this car in after this even though I love it" but after this experience I think I'm going to keep my car for a while. Thanks again Fladeboe.

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I have always had good experiences at Fladeboe VW. The employees are friendly, and more importantly, aren't afraid to give you an honest answer, even if it means less business for them in the short term. They're smart enough to know that customers appreciate that honesty, and will not only eventually come back with their business, but will recommend the dealership to friends and family.

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I have leased and now refinaced my Jetta from Fladeboe Volkswagen and I have been taking my Jetta to Fladeboe Volkswagen in Irvine for service for years, because I have always liked the service and the people there. The service people are very friendly, professional, and funny, I will continue bringing my car there because of that. Thanks Guys!!!!

Take care,
Tina Bowen

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Took my 2012 VW Golf to get 10K service. Making the service appt. was easy with the online format. They were ready for the car, had all the paperwork, ask if there were any issues, if I liked the vehicle, and where to wait while it was being serviced. Mark was the only person I had contact with and he was very friendly and had excellent customer service. He told me to expect around an hour and half wait but they ended up getting the vehicle done in around an hour. All and all a great experience and will service my vehicle here again.

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I have always been offered great, friendly service. I always trust what is being done and feel they have customers best interest. Cars comes back clean. I will always service my vehicle here.

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I went in to get new tires for my Passat and called ahead. They said they had the tires and it would take an hour. I got there and waited for over an hour and they said it would be a while so the shuttle took me home. When I got home they called me and said they had to order the tires from a local supplier and they didn't have them in stock! I had to go all the way back to the dealership to get a loaner vehicle. It took up my whole day.

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