Fletcher Jones Imports

Reason for Visit: Service

I recommend this dealer: No

My Review of Fletcher Jones Imports:
Worst service ever experienced for mercedes. On my c230 they broke my fog lamps and put a dent on my hood. They denied, I complained about it before i left the dealership. On my C32, forgot to tighten my front wheel lug nuts, found out about it when I got home I was already missing a bolt and the rest are very loose. They service my transmission and somebody forgot to put the lock pin on the shift lever so tranny would engage. I just feel that they dont care about our cars because we have no choice since they are the only dealership here in Las Vegas.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Fletcher Jones Imports:
Falsely advertised that car was Certified when it wasn't according to AudiUSA. Big mess up on their part about sales tax since I purchased the car out of state - submitted to a collection agency after contacting me for the first time about the situation. My car still isn't legally registered in Ohio because of their screw up - even after 4 months. Stay far away from this disfunctional business.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Fletcher Jones Imports:
Nicest service guy I've dealt with and I've worked with several personnel in Southern Cal including Beverly Hills, Santa Monica W.I. Simonson, Torrance, Rusnak Arcadia/Pasadena. Always accomodating - never tried to overcharge. Now that I'm back in So. Cal., I really miss having Tom as my service advisor.

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