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Flow Toyota of Charlottesville
Charlottesville, VA
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Stay far away from this place, take your business elsewhere. Worst vehicle buying experience I’ve ever had. First red flag should have been when they said they’d take off $500 for a 5 star review. Th elsewhere. Worst vehicle buying experience I’ve ever had. First red flag should have been when they said they’d take off $500 for a 5 star review. Then the woman who does the loan paperwork is a complete moron. I sat in this dealership over 4 hours, finally got to sign paperwork on a new vehicle purchase. The woman who was in charge of the paperwork/loan is extremely rude, unprofessional, and pushy. She got a huge attitude when we wouldn’t take the extended vehicle warranty or any extras. Then mid sign said we were committing fraud because a mother was purchasing a vehicle for the daughter and not for herself. She stormed out and refused to sign the paperwork for the loan of the car. Unbelievable! Don’t waste your time at this place, go somewhere with professional people. More
I have been a loyal Toyota owner for many years, and I have always had my vehicles serviced at the Toyota dealership on Pantops Mountain here in Charlottesville, VA. When Flow took over the dealership, I have always had my vehicles serviced at the Toyota dealership on Pantops Mountain here in Charlottesville, VA. When Flow took over the dealership, I was thrilled because of their reputation for great service and customer satisfaction. From excellent mechanics like Kyle and Seth, to stellar customer service representatives like Amy Phillips, I have to say it is a pleasure to take my vehicle there for routine service. Also, I wouldn't think of purchasing a Toyota from anyone else but Leslee Parsons who has gone the extra mile for me in the past. Flow Toyota has a family, friendly atmosphere which is evident from Charles the courtesy van driver who will take you where you need to go while your vehicle is being serviced, to the service and sale managers who make certain everything is running smoothly. Thank you, Flow! Keep up the great work! More
Extremely rude on the phone regarding maintenance on my truck. Completed 1/3 of services I requested. Attempted to strong arm me into getting significantly more maintenance than required (2021 Tacoma with truck. Completed 1/3 of services I requested. Attempted to strong arm me into getting significantly more maintenance than required (2021 Tacoma with 30k miles, wanted an oil change) and they wanted me to get an alignment, brake fluid changed, attempted to charge me for tire rotation, new filters which were not indicated (self-inspected per usual protocol at oil changes). They never discussed the cost of the service. None of this is indicated by wear on the truck or general service knowledge on vehicles, particularly new vehicles. More
If I could rate it a zero I would. Customer service is absolute 💩 I went in today for a tire rotation and oil change. Gave my service advisor a coupon for the oil change to be free. S Customer service is absolute 💩 I went in today for a tire rotation and oil change. Gave my service advisor a coupon for the oil change to be free. Shuttle seemed like it was never coming back so I had to pay for Lyft to take me to work..ok cool not the biggest issue in the world. When my car was ready I called to get a schedule back and asked for a specific time or close to that since that’s when I got off. The response I got was “this isn’t a taxi service it’s a complimentary service” 😳 when I get there to get my car, I’m told my total is $87…wait why? I had a coupon for the oil change to be free. Lady at the counter went to ask advisor about it and next thing I know he slammed the door as hard as he could, walked out office and said that’s it I’m done. I’m closing the rest of my tickets and I’m out of here. Whoaaaaa all because you needed to adjust a price??? I’m confused. I asked if I was problems and he had the audacity to say yeah and about 5 other people. Talked to the manager Angela who I understand is not actually the manager. And basically her only response was a free oil change which hello I already had a coupon for and that “we have a process in place”. I hope that is to get some people who have customer service skills cause clearly y’all don’t. Last time I was there I was told an appointment time doesn’t mean they will work on your car at the time. It’s just means we’ll get to it today…sir that is NOT what an appointment means. I sure hope this new management under Flow helps them but I can say I will never go back there. More
Your service provider, Vanessa Gonzales did an excellent job handling my appointment. She even replaced the battery in my key chain. Working tirelessly through a large number of vehicles waiting for service job handling my appointment. She even replaced the battery in my key chain. Working tirelessly through a large number of vehicles waiting for service. Vanessa is very professional. You are fortunate to have her. More
Have never had good service here and consistently disappointing/rude staff. My last experience was the last straw and I will not be returning. I had scheduled an appointment over two weeks in advance disappointing/rude staff. My last experience was the last straw and I will not be returning. I had scheduled an appointment over two weeks in advance for 8:30 am. Dropped my car off at 7:45 am. I stated they had the car for the day but I needed it by 4/4:30 when I return after work. When I came to pick up my car they had not started any work on my car and told me it would be another hour and a half. Such a lack of care for their customers and I am not ever giving them my money again. More
Will never come back here again asked for a oil change and told them do NOT rotate my tires . I had just had tires put on .SO GUESS WHAT THEY DID ,rotated my tires charged me and never gave me an oil chan and told them do NOT rotate my tires . I had just had tires put on .SO GUESS WHAT THEY DID ,rotated my tires charged me and never gave me an oil change .ARE YOU KIDDING ME. I had a 7am appt dropped off the truck the day before and at 4pm the next day still wasn't ready!!!. Done with this place More
I have been working on trying to buy a truck here for several weeks. I want to support my hometown dealership. The sales people seem to be very uninterested in working with informed buyers at reasonable several weeks. I want to support my hometown dealership. The sales people seem to be very uninterested in working with informed buyers at reasonable prices. Every week or so I get a come in right now I have a truck for you - never more details even though I've been specific on what I want. When I called once it was very clearly not what I was looking for in terms of trim/color/transmission. Very Very Very disappointing. Avoid them like the plauge. More
I love Toyota, but the Umansky group has a big problem here in Charlottesville. The service department seems overwhelmed. This is the 2nd time in the last 3 visits where I, like today, I have been On Time here in Charlottesville. The service department seems overwhelmed. This is the 2nd time in the last 3 visits where I, like today, I have been On Time for my appointment, but I have to wait and wait and wait. Today I am having all four tires replaced and an alignment. I have been here for 2 hours, and a few minutes ago the service agent comes and tells me they are JUST NOW getting to my car. They claim they were backed up from Yesterday. No mention of this was made when I came in today. Perhaps they could have called me and suggested another day and time, but this has happened previously, so this is a systemic issue. While I am waiting in their waiting room, they continue to play the worst music available. Last week I was here and they played Hip Hop. Today it’s country garbage, and I like all kinds of music, but not this stuff. The music apparently is for the staff, because the customers are for the most part over 60 in age, and Hip Hop is not something in our repitoire. And slow service is a cancer that will kill this user side of things here if not corrected. So, Umansky, Be honest and transparent, tell us you are having major issues, that things will be slow, offer other options for service times, and stick to the schedule. Quit scheduling people and service when you know you do not have the capacity to handle it. I am going to look for another dealership out of town. This wait and environment is an u suit to customers. Sorry guys, but you deserved this. More