Flow Toyota of Charlottesville

I am very pleased with my experience at Browns. I was very nervous about the finance office.I have had bad experiences before. The finance guys made it simple, i was relieved. The thing that made the dea very nervous about the finance office.I have had bad experiences before. The finance guys made it simple, i was relieved. The thing that made the deal for me was when Terry let me think about the financial aspect over the weekend.I needed time to relax. Terry did not pressure me at all. This really sold me on the car and Browns. Bill Clark More

Great experience, in fact, have purchased many Toyotas over the years, and this was probably the best Toyota purchase experience. Friendly, informed staff and a good price too. This dealership is not over the years, and this was probably the best Toyota purchase experience. Friendly, informed staff and a good price too. This dealership is not the closest to me, but I will return here for my next Toyota and I will suggest this dealer to all of my friends. EVERYONE at this dealership from the switchboard operator to the Internet Manager was courteous and genuinely concerned with making sure I was pleased with the purchase. More

From the beginning of my search James Bunting was patient, helpful and friendly. He received all of my information before making a lenghty trip to ensure that his dealership could offer me what I was patient, helpful and friendly. He received all of my information before making a lenghty trip to ensure that his dealership could offer me what I was looking for...he was very generous in answering numerous phone and e-mail questions and concerns. James ensured all persons assisting with this purchase was available with the correct information.....Terry Gibbons was extremely knowledgeable and friendly in making a smooth transition in my process. He was attentive to any questions and concerns I presented during my visit. His polite and unique personality made my purchase experience easy. My mom was even convinced to return at a later date with interest in purchasing a Toyota Avalon. It was a long drive but worth the trip...Thank you More

I just leased a 2011 Toyota Highlander from Leslee. She was great to work with! I hate buying cars and she made the process easy and fair. Her product knowledge is excellent, she is very detailed (I like was great to work with! I hate buying cars and she made the process easy and fair. Her product knowledge is excellent, she is very detailed (I like details), and she is not pushy (like many of the car sales people I have dealt with in the past.) I told her what I was willing to pay (up-front and per month.) She went to her manager, came back with a number that exceeded my expectations, and we shook hands. No haggling, no worries! I would highly recommend dealing with Leslee. I know I will the next time I need to buy or lease a car. More

This was my first visit to Brown Toyota - my initial contact was via the internet. I had the good fortune of dealing with Leslee Parsons in purchasing my new car. Leslee was in frequent contact via em contact was via the internet. I had the good fortune of dealing with Leslee Parsons in purchasing my new car. Leslee was in frequent contact via email, keeping me informed as to the delivery status of my order. During delivery, she was most competent and well informed about the details of my new Toyota. I do not hesitate to recommend Ms. Parsons to other car shoppers. More

This transaction was made SO incredibly easy by e-mail. The chief difference getting us in the door (vs us going elsewhere closer to home) was Phillip Stucky. His exceptionally quick responses to our e-mai The chief difference getting us in the door (vs us going elsewhere closer to home) was Phillip Stucky. His exceptionally quick responses to our e-mail queries made this a terrific shopping experience. We will never go the traditional car shopping route again; this was just too easy and pleasant. We narrowed down on the Internet what car we were looking for, then drove the two models in which we most interested--we did that locally, and the local dealer never took advantage of the potential for a sale. They didn't understand we'd done all our shopping on the Internet and were ready to buy; they thought we were doing the tradition "drive and think about it some more" approach. So... they lost the sale. We dealt with several other dealers via the Internet, but they never got specific. Phillip did. Three questions to him, with his three quick replies, and it was over. And we love the car! The only poor part of the experience was that the rest of the experience was in regular car buying time...3+ hours on site when we walked in the door with a credit card. Nice people, pretty entertaining, but so 90s! Phillip, on the other hand, was definitely in this millennium and on my get-it-done, I'm-not-dedicating-my-life-to-this timeline...he is terrific! Give him a raise! And get the rest of the process in gear...these are great people, but wasting WAY too much time. Thx! More

Fast, competent service! Even I was shopping for a new car over a holiday weekend, they met me at the dealership on a Sunday for a test drive. They were able to have the car shipped to Charlottesville an car over a holiday weekend, they met me at the dealership on a Sunday for a test drive. They were able to have the car shipped to Charlottesville and do the custom installation in time for me to take it on my trip. More

I needed a new car late on a Saturday afternoon. I spoke with Mrs. Parsons by phone while still several hours out of town and told her what my requirements were. Within 30 minutes she got back with me with with Mrs. Parsons by phone while still several hours out of town and told her what my requirements were. Within 30 minutes she got back with me with what was currently in stock that met my requirements. I told her that one of the ones she described seemed to fit my needs and I would be in as soon as possible. My wife and I arrived 30 minutes prior to the dealer closing time. The car had been made ready in case I would buy it on the spot. In order to complete the sale Mrs. Parsons and several other employees stayed past closing time to accomodate me. More

superb service--TG was informative,friendly,and there was no pressure ever exerted. His style was courteous and respectful and he gave us an inordinate amount of time given our overall ambivalence about goi no pressure ever exerted. His style was courteous and respectful and he gave us an inordinate amount of time given our overall ambivalence about going through with a purchase (esp.that day). He took time to tailor the conversation to our specific needs--fact is, we bought a car we had not even considered prior to arriving to the dealership. Sounds like a great salesman to me! More

Jason,my sales consultant went out of his way to make the "buying experience" as nice as could be.The price was well in the range of what I expected.There was no pressure to add on costly dealership extras.T "buying experience" as nice as could be.The price was well in the range of what I expected.There was no pressure to add on costly dealership extras.The rest of the staff that I met,were all friendly and a plus to work with. Ask for JASON,and you cannot go wrong More