Ford Lincoln of Smithtown

Don't walk, run from this dealership. I spoke with 3 different sales people over the last 3 years when I was interested in purchasing vehicles. Every vehicle I looked at had a ridiculous I spoke with 3 different sales people over the last 3 years when I was interested in purchasing vehicles. Every vehicle I looked at had a ridiculous mark up. Ok, covid hurt their business, obviously, but I don't really blame the sales people. It's obvious that they have to do what they do from the higher ups. Service department has been ok but I feel they are also limited to how much they can help you. Again, I don't blame any of the front line workers in sales or service. It's my opinion that it is the management of this dealer that is just bad. There are good Ford dealers out there. Ford Lincoln of St James is not one of them. The last thing I ever want to do is give a negative review but I feel it is necessary to warn people about bad experiences especially on such an expensive purchase. More

The salesman (Rob) and the sales manager (Jay) that I worked with at Ford Lincoln of Smithtown were very professional and easy to work with. Highly recommend! worked with at Ford Lincoln of Smithtown were very professional and easy to work with. Highly recommend! More

The staff was great they picked up my car and dropped it off in about four hour with all the safety recalls complete this was the best service experience I ever had thank you the great service off in about four hour with all the safety recalls complete this was the best service experience I ever had thank you the great service More

Mark Birthwright was personable, knowledgeable and if it weren't for him, this deal would never have taken place. He took an awful situation with Anthony and corrected it to our total satisfaction. It was weren't for him, this deal would never have taken place. He took an awful situation with Anthony and corrected it to our total satisfaction. It was a pleasure to work with him. I resent the fact that I was quoted one price by John Hughes and we made the deal accordingly.... and when I sat down with the finance dept, Anthony had changed the price. Fortunately, Mark got involved because Anthony did not seem to care one bit when we walked out. If it weren't for Mark, I would not be driving a Corsair from Smithtown. More

I am pleased to recommend the service department and the people who work in the department. people who work in the department. More

Very satisfied with the work . My service rep was excellent. The actual service was performed as expected My service rep was excellent. The actual service was performed as expected More

The best service department I’ve ever done business with. They are always polite and pleasant, and very accommodating. My one complaint: they have no snacks, etc., so if you are going to be waiting a lon They are always polite and pleasant, and very accommodating. My one complaint: they have no snacks, etc., so if you are going to be waiting a long time, better bring your own. More

The whole process was so easy. My salesman Christopher “Rocco “ Schneider was so helpful and informative. I was in and out in my new purchase within a few hours. My salesman Christopher “Rocco “ Schneider was so helpful and informative. I was in and out in my new purchase within a few hours. More

The dealer rep, Cindy Perez, was very helpful and accommodating. It was clear that she cared about my service. She went out of her way to find answers by enlisting service mechanics. accommodating. It was clear that she cared about my service. She went out of her way to find answers by enlisting service mechanics. More