Ford of Columbia - Service Center

Pretty good dealer ship but service is terrible mechanics can’t fix problems Tell lies about having your vehicle fixed when it’s not right can’t fix problems Tell lies about having your vehicle fixed when it’s not right More

I had a new set of tires installed while I waited. The time required was very close to what the Service Rep told me to expect. I like their use of text messaging to confirm and then remind me of my appoin time required was very close to what the Service Rep told me to expect. I like their use of text messaging to confirm and then remind me of my appointment. More

Great service, unmatched hospitality, on time service with employees are knowledgeable and courteous. Great experience and the show room was very clean and free coffee!!! with employees are knowledgeable and courteous. Great experience and the show room was very clean and free coffee!!! More

The service department was very friendly and completed the recall work in an expeditious manner. I have had wonderful service there with both of my F-150 trucks. Highly recommended! the recall work in an expeditious manner. I have had wonderful service there with both of my F-150 trucks. Highly recommended! More

Ford of Columbia goes above and beyond in customer service. I have purchased vehicle, taken my car for service, and even body shop to repair damage. Everyone is fantastic! I highly recommend service. I have purchased vehicle, taken my car for service, and even body shop to repair damage. Everyone is fantastic! I highly recommend More

Excellent service. The team was very efficient and took the time to explain what they did. Everyone makes you feel good that they are taking care of you and your safety. the time to explain what they did. Everyone makes you feel good that they are taking care of you and your safety. More

Service as exceptional luxury slow and service writer Service was exceptionally slow and service writer unable or unwilling to understand my service issue, beyond the tire rotation I originally brought th Service was exceptionally slow and service writer unable or unwilling to understand my service issue, beyond the tire rotation I originally brought the vehicle into the dealer. Total time taken for the single work was 3 hours and 45 minutes, and that was with a prior appointment of 9 AM! More

Great Experience I've had my F-150 serviced and recall work done here and have had a great experience so far. All work has been done in a timely manner and no issues I've had my F-150 serviced and recall work done here and have had a great experience so far. All work has been done in a timely manner and no issues later after picking up my vehicle. So far, every worker there that I've encountered and has been helpful and courteous. I would definitely recommend this place! More

Problem Solved! I had an issue with my car, and efforts were made to solve problem. Everyone was helpful and wonderful. I truly appreciate all the care and attention I had an issue with my car, and efforts were made to solve problem. Everyone was helpful and wonderful. I truly appreciate all the care and attention shown to me. More

Online appointments stink. I made an online appointment to get my ignition checked on 7/23 to be serviced on 7/26. I received an email that someone would contact me. No one did. I made an online appointment to get my ignition checked on 7/23 to be serviced on 7/26. I received an email that someone would contact me. No one did. On 7/25 I emailed customer service and was told my appointment was not on file and they would let the service department know to call me. No one called. I went down in person, no one knew anything. The young man was very helpful and told me he would take care of it and bring my car in the next day. He said somehow IT and his department did not connect. I went over to IT complaint department who were no help at all. More