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Ford of Franklin
Franklin, TN
1,138 Reviews
Our mission is to provide outstanding customer service, incredible offers, and an unforgettable car buying experience. As part of the Tennessee Automotive Group, here’s what you can expect from Ford of Franklin:
1.Complimentary Lifetime Warranty on all new vehicles and select Pre-Owned
2.Largest Ford dealer in the Memphis region
3.3-day used car return policy
4.Top dollar for your trade even if you don’t buy a vehicle from us
5.Complimentary CarFax vehicle history report
6.Roadside Assistance
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,138 reviews
May 26, 2024
Steve Farrar made my visiting the Ford dealership a wonderful experience. Most interactions were over the phone with updates on my order however when I did need to go to the dealership it was always wonderful experience. Most interactions were over the phone with updates on my order however when I did need to go to the dealership it was always a positive experience. More
by Kwa.1
Employees Worked With
Helpful May 26, 2024
Steve was very friendly and helpful. He went the extra mile to help me. Being Nice goes a long way. He went the extra mile to help me. Being Nice goes a long way. More
by redpebbles1015@yahoo.com
Employees Worked With
May 24, 2024
Well I definitely give Summer Bell and Norm Hanes 10 out of 5 stars 🌟! This was the easiest and best experience I have ever had car shopping! I was dreading it at first. But summer made it so simple for m of 5 stars 🌟! This was the easiest and best experience I have ever had car shopping! I was dreading it at first. But summer made it so simple for me! I would recommend ford of franklin, summer bell, and norm Hanes to any potential vehicle buyer! I know next time we want a vehicle we will be coming back there before anywhere else! They were just exceptional 👏. More
by Jessica Cayce
Employees Worked With
Summer Bell
May 24, 2024
I needed a car of my own after college, and Stephen helped me find a great deal that fit within my budget. And later, when the lease was ending, he helped me understand all my options! helped me find a great deal that fit within my budget. And later, when the lease was ending, he helped me understand all my options! More
by Lscott820
Employees Worked With
May 24, 2024
Great job. Kept the process efficient. His knowledge of the options was excellent, offering several ideas to assist in the process. Kept the process efficient. His knowledge of the options was excellent, offering several ideas to assist in the process. More
by kenhampton2001
Employees Worked With
May 13, 2024
I just bought a Ford Bronco Sport from Jeff Dawson at Ford of Franklin! I love it! I had scheduled to test drive a used Ford Bronco Sport, however when I got to the dealership, I asked if I could test dr Ford of Franklin! I love it! I had scheduled to test drive a used Ford Bronco Sport, however when I got to the dealership, I asked if I could test drive a 2024 model instead. He was very helpful in agreeing to do it without hesitation. In past experiences with car dealerships, I have felt pushed into buying, however Jeff didn't make me feel this way at all. He went with the flow, and I greatly appreciated him not making me feel like a number. I also love Ford of Franklin because they offer Lifetime Powertrain Warranties on all New vehicles. Some used vehicles also have the Lifetime Powertrain warranty. Jeff was very professional and helpful during my visit with him. I would highly recommend him for your next vehicle purchase! Thank you Jeff for all of your help! More
by mommasteffek
Employees Worked With
Other Employees :
Jeff in Finance. Can't remember how to spell last name.
May 03, 2024
We bought 2nd Nautilus in 3 years from Jeff Dawson. I would highly recommend him for you next car. I would highly recommend him for you next car. More
by mjamesrad
Employees Worked With
