Ford of Franklin

Airbag Recall Replacement Have received numerous recall notices, and finally acted on it. The Ford Dealership was able to schedule me on the day that worked for me. David was Have received numerous recall notices, and finally acted on it. The Ford Dealership was able to schedule me on the day that worked for me. David was helpful from the moment that I stepped out of my truck, throughout the process, thru the pick-up and exit out the door. I dropped off around 8 am, my truck was repaired quickly, I was notified, and was driving out of the service bay around 1:30 pm. More

Great Service I've always had over the top service on my Lincoln with this dealership. Very accommodating, great service and very timely on completing the work. I've always had over the top service on my Lincoln with this dealership. Very accommodating, great service and very timely on completing the work. More

Late night, but good experience We came in late on the 31st (had to get off work and live 1.5 hours away). Cody Martin took time to so us numerous cars both online and for test driv We came in late on the 31st (had to get off work and live 1.5 hours away). Cody Martin took time to so us numerous cars both online and for test drives. He answered all of our questions very patiently and found us just what we were looking for. Great salesman, thank you much. More

The service was great. Having car trouble when traveling is no fun. Drove into dealership and the service rep took care of us right away. The car problem was diagnosed and Having car trouble when traveling is no fun. Drove into dealership and the service rep took care of us right away. The car problem was diagnosed and repaired as quickly as possible and we were back on the road. The service writer was David Legg and he was terrific. The staff at dealership was friendly and courteous. More

Very good experience The staff was very professional and friendly enjoyed working with them. I have always bought used cars in the past they made buying a new one easy The staff was very professional and friendly enjoyed working with them. I have always bought used cars in the past they made buying a new one easy More

Bought a 2016 Ford Escape I found a 2016 Ford Escape on the internet and was contacted by Cody. He talked with us for several days until we drove to Franklin on a Saturday. H I found a 2016 Ford Escape on the internet and was contacted by Cody. He talked with us for several days until we drove to Franklin on a Saturday. He had the car waiting for us to look at. I ended up buying a different one but the experience was painless and Cody and Brad were very professional and helped us through the process. I'm very happy with my new car! More

Service The Service team was exceptional, and made sure my needs were met and beyond. I'm truly happy with my experience. I highly recommend Eric Jones. The Service team was exceptional, and made sure my needs were met and beyond. I'm truly happy with my experience. I highly recommend Eric Jones. More

Recall service on F150. Kept truck for 2.5 days for 2 recalls. Had to come in twice for this service. The first time my truck was kept for a day without anything being done Kept truck for 2.5 days for 2 recalls. Had to come in twice for this service. The first time my truck was kept for a day without anything being done. So I had to bring it back. Staff great and friendly just seems like the technician was overbooked. More

Routine maintenance on 2016 MKX, Very pleased with the service and especially the manager, C.J. Yesterday, 1/26/19. They provided me with a loaner so that I could run errands. th Very pleased with the service and especially the manager, C.J. Yesterday, 1/26/19. They provided me with a loaner so that I could run errands. they even washed my vehicle before I picked it up! More