Ford of Latham
Latham, NY
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 AM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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My experience with this dealer was not good. The issues I had with my truck were already clearly present right after I bought it and it was never fully resolved, even after bringing it to their The issues I had with my truck were already clearly present right after I bought it and it was never fully resolved, even after bringing it to their service shop for a month and a half (after bringing it last year and it never got fixed the first time). The lack of communication was unbelievable there. I had to call and track down the service tech for any tiny little bit of information and I was usually in the dark about what was going on. No car was ever made available for me to use in the month and a half my truck was there so I had to spend a ton of money on rental cars. Only once I complained to the service manager did any communication really happen. I will not be going to this dealer ever again and will definitely not recommend them to anyone either. More
My service writer was personalble and knowledgeble. There was a comfortable and spacious waiting area where I was able to work while I waited for my service to be completed. The service was completed a There was a comfortable and spacious waiting area where I was able to work while I waited for my service to be completed. The service was completed ahead of the promised time. The cashier was friendly and helpful. I will go again for service for my pick-up. More
Found the truck I wanted online and had great experience working with Caylee from answering questions to purchase. Would recommend her. Showroom like new. working with Caylee from answering questions to purchase. Would recommend her. Showroom like new. More
I had appt for 9 for oil change, tech said would be ready around 10 as I was waiting at dealership. At 10:07 received the video from tech with their report. At 10:45 still sitting waiting to be called (car w around 10 as I was waiting at dealership. At 10:07 received the video from tech with their report. At 10:45 still sitting waiting to be called (car was done with mechanic sitting back in spot I left it), I finally went to ask status and he apologized that they were so busy and overbooked. He was nice but appeared stress with how busy it was, although he did walk me to my car Other note my account for some reason didn't have the maintenance plan populated so there was going to be a charge... I did speak with finance who was able to correct that for me More
Awesome, good what more do you want. I have nothing more to say about them. I have nothing more to say about them. More
Had my 2023 F350 in for a no start issue. Mike Hunter was my service advisor. He kept me updated about the status of my truck. Technician was unable to duplicate the issue and they kept it fo Mike Hunter was my service advisor. He kept me updated about the status of my truck. Technician was unable to duplicate the issue and they kept it for a few days and when they tried to start it again it started perfectly fine. I have had no issues with the truck since then. They even waived the diagnostic fee. Mike was very professional. More
Lease trade-in went very smoothly. I was able to bring back my 2023 F-150 2 months early and lease a brand new Explorer for the conditions I was looking for. Caylee is phenomenal!! She I was able to bring back my 2023 F-150 2 months early and lease a brand new Explorer for the conditions I was looking for. Caylee is phenomenal!! She worked very hard to get my family the next car we needed at the terms that fit our budget. The buisness manager, Michael, was the best I have ever had. No pressure to buy extras and got us in and out of his office very quickly during the signing. I will continue to use Latham Ford for all my future vehicle needs. More
Luis was great with us very prepared, made our sale and pick up easy and not time consuming. Everything was as he said it would be. Much appreciated and great customer service. pick up easy and not time consuming. Everything was as he said it would be. Much appreciated and great customer service. More
The staff is pleasant and they provide a video review of their vehicle inspection. The prices they are charge are significantly higher than other auto service options. It's easy to spend a lot and still not their vehicle inspection. The prices they are charge are significantly higher than other auto service options. It's easy to spend a lot and still not really get the service you need. More



