Ford of Latham

Absolute chaos at the service department here, regret chosing them. Dropped off for a list of things and diagnostic. They told me the next day, I was never called the next day, could not get a hold of an chosing them. Dropped off for a list of things and diagnostic. They told me the next day, I was never called the next day, could not get a hold of anyone the next day nor 24 hours after that, decided to take an Uber there to actually speak to someone. When I showed up my car still wasn't ready, I'd have to wait an additional 72 hours after that. They dropped my car off at my house when it was done, garbage and extra parts in passenger seat, leather on front seat was scratched, gave me an attitude when they dropped it off. Things got stalled because multiple people and techs called out sick, just leaving my car disassembled in the garage. More

After the transmission went in my car, I had to invest in a new/used car. Tom was extremely helpful in finding the type of car that would fit all my needs! He kept me informed ever step of the way, until he a new/used car. Tom was extremely helpful in finding the type of car that would fit all my needs! He kept me informed ever step of the way, until he found the perfect one! Jarod was so very friendly and nice in all the finalization for me getting the perfect car. More

I make an appointment to test drive a used 2019 Ram 1500 on the lot for 67 days, make the appt with Kelly, she say if anything changes I call you and let you know, was not asked to make a deposit. I contact on the lot for 67 days, make the appt with Kelly, she say if anything changes I call you and let you know, was not asked to make a deposit. I contact a salesman J because kelly cant negotiate pricing. The next day I tell J I already have an appt to test drive the vehicle. He then tells me that they sold it on his day off. Also that I wasnt even on the schedule for a test drive with him or anyone else just Kelly. Im very pissed at this point. Kelly had nor called me to tell me it was sold. Instead I get a call the day after I was scheduled and texted from Kelly saying we missed you yesterday how would you like to come in today for your test drive. My response " Wow you sold the truck i was looking at before I even got to come in and now you want to reschedule a test drive?" Her response was "we do have other trucks here, as long as a customer does not leave a deposit on the vehicle then it is up for sale" and these ""are taken right off my text messages. I feel ropadoped, slide of hands, just a ploy to get people on the lot. Very poor attitude, and no one talks to anyone J had called me to apologize, and said he would talk to managment about kelly, but I see that didnt happen. More

Terrible experience purchasing a used truck Get everything in writing before you buy. Negotiated a remote starter and to have the scuffs and scratches buffed out as part of the deal. Went to pick t everything in writing before you buy. Negotiated a remote starter and to have the scuffs and scratches buffed out as part of the deal. Went to pick the truck up nothing was done and the truck was dirty salesman said theyd scheduled it all to be done later and I go to leave and the sales man only hands me one key says they’ll get me one later. Hear nothing in weeks to follow then finally a text message from my salesman saying a 2nd key wasn’t part of the deal. Well it would of been if I knew there was only one key. They said they were only willing to do an aftermarket remote starter not a factory one when I repeatedly asked said I want a factory one as the truck is still under bumper to bumper warranty. More

Nick and Anyhony were great, honest and very helpful to us, we are very happy with everything. us, we are very happy with everything. More

This place a has the worst customer service I have ever dealt with everyone seems to be bothered doing their jobs No one can return calls including managers They can’t even return calls to schedule service dealt with everyone seems to be bothered doing their jobs No one can return calls including managers They can’t even return calls to schedule service appointments This place needs a complete staff overhaul maybe then then could actually answer the phone and I wouldn’t have to leave messages that my call wouldn’t get returned anyway More

I bought a used car from Ford of Latham that lasted 10 months/4,000 miles before the power steering went out. I contacted Ford Latham to set up a service appointment, but my calls and emails were never re months/4,000 miles before the power steering went out. I contacted Ford Latham to set up a service appointment, but my calls and emails were never returned. I spent thousands of dollars at a certified Buick dealer and was without a car for over 2 months, but no one could fix the car. Eventually I got in touch with Ford of Latham, and they agreed to buy the car back for less than a quarter of what I paid. Their reasoning was primarily “all of the damage” –a few scratches and dents that were present when I bought the car 10 months ago. I have pictures, video, and their original CarFax to prove it. They then said they couldn’t print the check until the next day but assured me that they would print and mail the check first thing in the morning and send me a confirmation. They didn’t. When I emailed them that afternoon, they said that the check “just got printed” and was being put in the mail. I waited a week but the check never came. After multiple emails and calls, I finally received the check when my partner went to the dealership and asked for it in person. More

Went in to buy my Kia Sorento. Initially it looked like a decent car. However, we looked a the car at night time and the dealership forgot to mention the huge scratches on back of Initially it looked like a decent car. However, we looked a the car at night time and the dealership forgot to mention the huge scratches on back of the car, including a small crack, as well as a big chunk of the plastic part of the mirror missing. The sales person William was very nice however the financing individual was very rude and unprofessional when I did not agree with his recommendations. More

Service department is horrible. My 2022 explorer had transmission replaced last month. I had to wait since Jan 2023 to get it replaced. Got the car back and still have the same prob My 2022 explorer had transmission replaced last month. I had to wait since Jan 2023 to get it replaced. Got the car back and still have the same problem with the transmission. Car has been back at the dealership for 10 days and they have not even looked at it yet..excuses are supply chain,limited employees and misplaced transmission. You call or email and they don't answer. Car is still there and no contact from the dealer More