Ford of Latham - Service Center

Had a coupon for an oil change ($39. 99) and tire rotation ($50.00). Scheduled an appointment to have this service performed at my home on my 2019 Volvo XC60. When service was complete, 99) and tire rotation ($50.00). Scheduled an appointment to have this service performed at my home on my 2019 Volvo XC60. When service was complete, technician took the coupon and attached it to his copy of the receipt. Received a phone call from Daniel Mannetti saying that the coupon did not apply to the VIN number associated with my Volvo but that of my Lincoln MKZ. He said that he couldn’t apply the coupon to my Volvo and charged me $152.22. I informed them of the vehicle type and VIN number at the time when I made the appointment. If the coupon did not apply to my vehicle, I should have been informed of that when I made the appointment. Mr. Mannetti said there was nothing he could do to help me and had no problem when I told him I would never bring one of my vehicles to Latham Ford again much less purchase a vehicle from Latham Ford. Prior to this incident, we regularly brought our Lincoln MKZ and MKX to Latham Ford for service. You have lost a customer for good and do not feel comfortable even recommending Latham Ford to friends and family. More

Brian was a breath of fresh air! Comical, helpful, thorough! Had an issue with car that couldn’t be resolved right away and they gave me a courtesy ride so I wouldn’t be late for an Comical, helpful, thorough! Had an issue with car that couldn’t be resolved right away and they gave me a courtesy ride so I wouldn’t be late for an event I was attending. More

We brought our Explorer ST in for a recall repair. We worked with both Brian Charron (service) and the service manager (Bryan Cates). Both were very good. Although the recall repair was a fairly le We worked with both Brian Charron (service) and the service manager (Bryan Cates). Both were very good. Although the recall repair was a fairly length and involved repair, they took care of the repair very quickly, kept me informed of the progress and did a great job. We split our time between Florida and upstate New York. We spend most of our time in Florida and have a very good dealer in Florida, but we were looking for a Ford dealer that we could trust and count on in the Capital District area. We have been to several Ford dealers in the area, but we will definitely be going back to Ford of Latham from now on. We were very impressed with the dealership and the people working there. We would highly recommend them. More

vanessa spearheaded the resolution of a recurring A/C problem and Brian followed through with all service techs. The loaner certainly was a plus!!! problem and Brian followed through with all service techs. The loaner certainly was a plus!!! More

Nothing blows my socks off when I come here. I have to call three or four times before I can get a person on the phone. When I go pay the girls miserable and Awkward silence. And when dealing wi I have to call three or four times before I can get a person on the phone. When I go pay the girls miserable and Awkward silence. And when dealing with a service rep it takes 15 minutes just to put a coupon on. I am not impressed at all, and if it wasn’t over convenience, I probably wouldn’t be coming back. More

Brian kindly helped me to confirm the status of my car maintenance. He solved communication issue in parts department and technicians then organized the best ETA for me. maintenance. He solved communication issue in parts department and technicians then organized the best ETA for me. More

This was a very easy way of having routine maintenance done on my vehicle with the mobile ford service! I had an oil change and tire rotation done right at my house. This took about 45 minutes and was mu done on my vehicle with the mobile ford service! I had an oil change and tire rotation done right at my house. This took about 45 minutes and was much more convenient than taking in for service at Ford. More

Great service! It’s why we keep coming back time and time again. Highly recommend It’s why we keep coming back time and time again. Highly recommend More

Great service only thing one of the service guys told me my service would be 159.00 when it was done it was 220.00 but the girl that waiting on me was great my service would be 159.00 when it was done it was 220.00 but the girl that waiting on me was great More

Expectations weren’t properly handled, and there was a large lapse in communication. Yet they stayed accountable and made the situation right. large lapse in communication. Yet they stayed accountable and made the situation right. More