Ford of Latham - Service Center

My service was the best! Brian at the desk was great and Mike, shuttle driver was such a pleasure. I could not have been more pleased. Brian at the desk was great and Mike, shuttle driver was such a pleasure. I could not have been more pleased. More

Always get me in and out in a reasonable time and they don’t try to sell services that I am not interested in. don’t try to sell services that I am not interested in. More

Communication and updates was great. The work was done in a timely manner, very enjoyable visit. The work was done in a timely manner, very enjoyable visit. More

More services need to be done this week on my car. I will comment later when that is completed. I will comment later when that is completed. More

Service was very good ,but only 1 inspector on duty and DMV site was down making it a long wait. Same thing happened again with DMV Saturday when I had my trailer inspected. DMV site was down making it a long wait. Same thing happened again with DMV Saturday when I had my trailer inspected. More

I had a great experience with the service department. Very knowledgable and easy to work with. Very knowledgable and easy to work with. More

Very clean facility. Friendly staff that also kept me informed of the status if my vehicle Friendly staff that also kept me informed of the status if my vehicle More

Went in for oil change at 8 am and no service person called to tell me the status. Called at 2 to inquire and received no response but was told a shuttle was on its way. Kept calling up to 430. No on called to tell me the status. Called at 2 to inquire and received no response but was told a shuttle was on its way. Kept calling up to 430. No one called back and I got a ride to the dealer. The Service manager ignored me acted like he didn’t know the situation although he was left several messages. The only thing that they did which was good was discounted the service but gave no explanation. The service technician did apologize while the service manager sat there and never apologized. I was very disappointed in the dealer and surprised cause usually they provide Exceptional service don’t know what exactly is going on up there. I’m concerned and hope that they did the service that I brought it up there, but I don’t know. More

2nd bad experience within months. Dropped truck off for an oil change appointment and never heard when it was done. Called after 3 hours of not hearing anything and was told they didn Dropped truck off for an oil change appointment and never heard when it was done. Called after 3 hours of not hearing anything and was told they didn’t know what was going on. No one called back so I went in 4 hours later and had to wait another 15 minutes because they couldn’t find my key. Save your phone call and coupons will not be back. More

I had an appointment to get my car diagnosed on September 13 at 9am. However it was never done!!! AND when I called at 4:30 I was told it couldn’t be done the next day because there wasn’t anyone there to 13 at 9am. However it was never done!!! AND when I called at 4:30 I was told it couldn’t be done the next day because there wasn’t anyone there to do it. No one called us, I had to call you. We decided not to leave it over the weekend since we had doctor’s appointments the following week. As I went to start it the battery was dead and I couldn’t get into car. Then I was asked if we wanted to make another appointment. I already waited three weeks for this one. More