Ford of Latham - Service Center

Loaner was promised but not available Third visit and third consecutive time scheduled maintenance had to be rescheduled. Two other customers were totally dissatisfied with the lack of communications wit third consecutive time scheduled maintenance had to be rescheduled. Two other customers were totally dissatisfied with the lack of communications with service staff and excessive service fees. New corporate ownership is not customer oriented - solely interested in profit making . . . Totally opposite thr former owner of this dealership! More

The video of the inspection was NOT good couldn’t make out any thing the tech was saying. May have been audio issue. out any thing the tech was saying. May have been audio issue. More

Dan in the service department and Tech who did my Airbags recall on my 2007 Shelby GT500 did a EXCELLENT Job no scratch or chips anywhere on dashboard. GREAT JOB. John recall on my 2007 Shelby GT500 did a EXCELLENT Job no scratch or chips anywhere on dashboard. GREAT JOB. John More

Very timely service, people were very helpful and considerate Easy to make an appointment. No problems considerate Easy to make an appointment. No problems More

Customer service is not great very disappointing how it’s run and managed. The fact no one answers the phone in service and it takes over 24 hrs to get a call back is just terrible service run and managed. The fact no one answers the phone in service and it takes over 24 hrs to get a call back is just terrible service More

Excellent Service, fast friendly staff who make you feel like family. I am deeply grateful for Don McLennan personal attention to detail. He went above and beyond. Kind regards? Neil Wahab MSEd like family. I am deeply grateful for Don McLennan personal attention to detail. He went above and beyond. Kind regards? Neil Wahab MSEd More

Don was very efficient from the moment it was my turn with him until my vehicle was complete!! Thank you Don... with him until my vehicle was complete!! Thank you Don... More

The service was an overall great experience. Excellent communication. I was impressed with the video of the walkthrough showing what had been done. Excellent communication. I was impressed with the video of the walkthrough showing what had been done. More

No hassle professional maintenance. Came in with a tire rubbing sound. Truck was full checked out and a minor backing plate adjustment. No upcharge trying to gouge the customer. Came in with a tire rubbing sound. Truck was full checked out and a minor backing plate adjustment. No upcharge trying to gouge the customer. More

Wry helpful friendly staff! I would highly recommend them to anyone for service on any car. I would highly recommend them to anyone for service on any car. More