Ford of Montebello

THE SALES GUY WAS GREAT HE WENT OUT OF HIS WAY BUT THE OTHER SERVCICE FROM DEALER WAS CRAPPY. I PURCHASED A HONDA ACCORD FROM THEM AND THERE WAS A RECALL ALREADY ON THE ELECTRICAL SWITCHES. ALSO IT NEEDED OTHER SERVCICE FROM DEALER WAS CRAPPY. I PURCHASED A HONDA ACCORD FROM THEM AND THERE WAS A RECALL ALREADY ON THE ELECTRICAL SWITCHES. ALSO IT NEEDED NEW BREAKS WHICH I PAID $168.00 TO GET THEM INSTALLED. I HAD TO TAKE IT BACK TO THEM TO PERFORM SOME WORK ON THE STRUTS WHICH WAS WEARING OFF THE INTERIOR TIRE FROM THE REAR PASSENGER. THEY REPLACE THE STRUTS N TIRE BUT THE TIME IT TOOK ME TO GO DOWN FROM WHERE I LIVE AT TO THE DEALER. THEY DID PROVIDED ME WITH A RENTAL BUT THATS NOT THE POINT. IT WAS A REALLY TIME CONSUMING FOR ME WHICH I SHOULDNT HAVE GONE TRU ESPECIALLY WHEN I JUST GAVE THEM MY BUSINESS... I AM VERY DISSAPOINTERD ON MY PURCHASE. More

Very old school. Went in for some basic information and got the runaround when I asked about my trade. If I would not agree to buy right then they would not give me any price or trade information. When I got the runaround when I asked about my trade. If I would not agree to buy right then they would not give me any price or trade information. When I got home I went online and got the info they would not give. More

I purchased a 2007 Ford Fusion from Kenny in June of 2007. I felt like he was one of the better salespersons I have dealt with. I enjoyed the fact that I went through internet for the reason of not hagg 2007. I felt like he was one of the better salespersons I have dealt with. I enjoyed the fact that I went through internet for the reason of not haggeling and thats exactly how I was treated. I have been there to service my Fusion 10 times for regular maintainance and love how they treated me. More

I purchased a new vehicle from melvin in the internet department and he was great all around. Very courteous and really seemed like genuine. He made the buying experience one of the best I have had in a department and he was great all around. Very courteous and really seemed like genuine. He made the buying experience one of the best I have had in a long time. I would definately recommend my family and friends to this dealer. More

I had one of the worst customer service experience from this dealership. I called Friday evening for a car and after price and other details, i was promised by dealer to hold/reserve my car to pick up o this dealership. I called Friday evening for a car and after price and other details, i was promised by dealer to hold/reserve my car to pick up on sunday since it was more than 200 miles drive for me. On saturday evening, when i called to check what i needed to bring for paperwork, i was told that the car has been sold to someone else that morning. They said that reserve/hold has no meaning and whoever comes with cash fast, gets the car. I was not even notified and felt cheated and the sales rep/managers were rude and highly unprofessional (i even heard them laughing on the phone over the matter) Stay away from this dealer!! More