Fort Collins Dodge Chrysler Ram - Service Center

No customer service, no greeting and waited for someone to acknowledge my presence both dropping off my car and picking it up. Almost a two hour wait for an oil change. to acknowledge my presence both dropping off my car and picking it up. Almost a two hour wait for an oil change. More

I brought my car in at 7:30am WITH an appointment. By 1:00, hadn't heard from anyone. They asked to call back. Why would I believe they would when they hadn't called to begin with. They were rude, and v 1:00, hadn't heard from anyone. They asked to call back. Why would I believe they would when they hadn't called to begin with. They were rude, and very willing to transfer me everywhere else. When I asked who owned them so I could comment on their lack of service, I got another run around. I would not recommend them for anything! More

Mike Rowell, Helped us find a problem with our Dodge 3500 and put a team together to solve the problem. We went on to buy a new 3500 Megacab dulie. Mike introduced us to an outstanding sales consultant 3500 and put a team together to solve the problem. We went on to buy a new 3500 Megacab dulie. Mike introduced us to an outstanding sales consultant,who put our deal together. Russ Sandner, Russ got to know us so that he could find us the best pickup for our needs. He showed us choices on the dealership and explained comming improvments in future years. We told him we wanted one price and would not nagociate. He found the unit in state and had it delivered the next day. We bought a new 2012 3500 Megacab and he set it up the way we needed. More

To whom it may concern: I have went to other To whom it may concern: I have went to other dealerships in the past for my service on my 2007 dodge 3500, originally one of them being where To whom it may concern: I have went to other dealerships in the past for my service on my 2007 dodge 3500, originally one of them being where I bought my truck and having a not so saticfactory experience!! General simple maintanence services were rushed and not completed!I Was relayed to me when I called, how over busy the service department was so they were unsure on how fast they could get to me I actually had to turn around and drive back one time after I noticed something wasn't done. On a couple of occations with both dealerships, was treated as I didnt know what I was talking about when explaining an issue that I was experiecing with my truck ,rather than them just listening and looking into it first off ! Only after I stayed persistant with them to get it figured out, finally realized I was right! They would have sent me home with nothing fixed and not givin it a second thought! I then decided to go to Fort Collins for my future services after loosing faith in the other two.. The service Manager, Mike Rowell, was the first person I spoke to on my first experience at your dealership! I was super impressed on how he talked to me on the phone! He was very polite, explained throughly evey question I asked, never spoke above me, reassured me of what the best route to go with my issues and got me schedualed within a timely manner! I was also impressed how I was treated as a customer when we brought the truck in. Everyone was professional, nice and helpful making sure we were taking care of . I decided that from now on this would be my place of service! I have had to bring my truck back on two other occations since then this year. Both times I have called in a panic of what was wrong with my truck and having a million things going on, limiting me with time and on days to bring my truck in, (as I am sure every other customer has that issue also)! The professional, calm voice once again of the service manager Mike never changed, got me in asap, set me up with a rental when I needed it, again explained everything to detail and just kept the whole event running smoothly even with my self being chaosed and worried! As stressfull as this department has to be most all the time, I never felt like I was rushed, just a number or a bother to anyone. I was treated with complete respect and appreciated, also being recongnized when I walk in the door as a return customer! I to work in public service so I GREATLY appreciate and thank Mike for being patient , keeping me focused and helping my situation be less stressfull , also the service department for thier efficient time and quality of work and building my trust back in getting good service !!!! Brandon Brizendine in sales is also one that I want to say thank you to! I had inquired on the computer about trading in my truck and right away recieved a responce from Brandon! He was very efficient in looking for what I was potentialy interested in! I set up an appointment with Brandon on one of the occations that I had brought my truck in for service! I explained a personal situation to Brandon that I was trying to see what my options were of possibly getting a newer vehicle and if it would bennefit me or not! He researched what he had available that would best fit my needs and explored all the options that would make it as afordable as possible... even after taking quite a bit of time with me and deciding it would be best for me to wait on a purchase, Brandon still made me feel like an appreciated customer and reasurred me that if in the future he would be happy to help me again, not annoyed that he didn't make a sale as some other salesman that took that much time could have been! He is very good with his position at Fort collins crysler jeep dodge! He listens, is quick and is great with customers! I would reccomend Brandon to everyone when they want to purchase a vehicle!! I will defanatly be back when the timming is right to buy a new truck because of Brandon!! Just another note I had contacted two other dealerships about the same thing, only one of them gave me a follow up call but never explored any options, and Brandon is the only one who has continued including me in company emails with running specials at the dealership and so on! Thank you Fort Collins Crysler Jeep Dodge for having an awesome staff in the service and sales departments I was privaleged to be serviced by! Sincerely , Sue Austin Laramie, Wyoming More

I have been taking my Jeep Patriot to the Jeep Dealer in Cheyenne for service for years. I bought both it and my wife's PT new there in 07 . Last month I had a front end alignment done and the vehicle began Cheyenne for service for years. I bought both it and my wife's PT new there in 07 . Last month I had a front end alignment done and the vehicle began having subtle and not so subtle steering issues. After multiple attempts to have the issue resolved with the Service Manager, I finally gave up after he told me that he did not experience the same issue and that I would have to wait until it got worse as he did not even know where to start with a diagnosis. Fort Collins Jeep was recommended to me and after my first visit, I understand why. Colin was also unable to experience my steering issue but he gave me the option of more in depth troubleshooting diagnosis process. I was very happy to at least have the option !! Colin followed up with me daily and some times several times a day with the progress. He clearly explained any costs prior to the work being performed and explained in detail why the team believed the work would resolve the issue (they actually were able to duplicate my issue). I drove my Patriot home today (they had it a week) and I could not be a more satisfied customer. More

Disappointed in service department even after being contacted by a jeep customer service representative, they still will not waive their diagnostic fee to look at my stereo and tell me whats wrong. All contacted by a jeep customer service representative, they still will not waive their diagnostic fee to look at my stereo and tell me whats wrong. All i want is to know what the problem is w/ out having to pay for the diagnostic fee and ill handle the rest from there More

After just 2 months of purchaseing a new vehicle, I was disappointed to find a dent in the fender. The service/auto body department handled the problem in one day with superior results. disappointed to find a dent in the fender. The service/auto body department handled the problem in one day with superior results. More

May 5th we took our 2008 limited edition charger superbee for an oil change and tire balance. we take pride in the fact that we only take our car to the dodge dealership for all of its care. We provide the for an oil change and tire balance. we take pride in the fact that we only take our car to the dodge dealership for all of its care. We provide the oil for our car to the service dept to save a little money and get oil we want (mobile one, listed on the cap). we get the car back and i notice the price is too high, they mistakenly put their oil in (pennzoil). They offered to take it out and put ours in but we were there for 2.5 hrs already, we said thats ok. we go home to wash the car after oil change as always and my husband notices scratches in every rim. No One even reported this to us (like as if we wouldnt notice) again this is a numbered car! so we take the car out to meet service manager so he can look at them, he tells us this guy can fix them up. we meet the guy and he is honest and tells us he cant fix them the scratchs are too deep. Sooo again this car we have taken taken total pride in, we put this car in car shows and drive it only in excellent weather. So we had to show the service manager the scratches again to make sure it was his machine, and compare the cone to the scratch. This is very upsetting to me, as I felt he was blaming me for the scratch. so after he sees that yes indeed his machine did scracth them, now we are waiting for the repairs to start happening. Very disappointed in this dealership, my husband even tried to speak with the owner of this dearlership and has left messages for him with no call back!!! More

I would just like to thank Service Advisor Rob Rager for his excellent service!! He was kind, patient, timely and considerate. He explain the importance of caring for my diesel engine and even looked thro his excellent service!! He was kind, patient, timely and considerate. He explain the importance of caring for my diesel engine and even looked through the papers (with my permission) in my glovebox to find out if I had an "oil change" plan (I thought I did). He had a new key made and programmed for me (as I had lost a set out in the wilderness)and gave me a great deal on that!! I left there feeling like I was "taken care of" and valued as a customer. I will return with my Dodge Ram 3500 Cummins Diesel for all of my oil changes in the future, simply because of the way I was treated! And I might add that I live out of town. Bravo! Lisa Harris More