Four Stars Nissan of Denton - Service Center

A mechanical issue was diagnosed and explained sufficiently according my expectations. Good communication and customer service. sufficiently according my expectations. Good communication and customer service. More

Great job, I wish you all had loaners cause my car two two days, luckily I have a second car to get around in two days, luckily I have a second car to get around in More

Awesome efficient service. The people were great, friendly and took care of our needs promptly. We waited at the dealership and in no time the car was ready. We forgot to menti The people were great, friendly and took care of our needs promptly. We waited at the dealership and in no time the car was ready. We forgot to mention a concern and will need to return. More

Prompt service with professional and courteous service. Kept me informed and updated. I appreciate your service. Good job! Kept me informed and updated. I appreciate your service. Good job! More

Had a problem with a service person returning calls for my car. I heard from Richard Enciso and he updated me with what was going on with my car. I appreciated his quick response. my car. I heard from Richard Enciso and he updated me with what was going on with my car. I appreciated his quick response. More

Fast service and I was well taken care of from the time I arrived. Everyone was very friendly and attentive, and I was able to work using the wi-fi while i waited. I will be back. arrived. Everyone was very friendly and attentive, and I was able to work using the wi-fi while i waited. I will be back. More

Pleasant, polite, informative, thorough, great interaction, service finished before quoted time, great experience at facility interaction, service finished before quoted time, great experience at facility More

Attentive, caring, great job. No waiting even though I was early for my appointment. Will be back again and again! No waiting even though I was early for my appointment. Will be back again and again! More

Awesome service professional and timely. James made sure he kept me updated on the what was happening and the cost. Shuttled me to and from work. Thank you Four Stars. James made sure he kept me updated on the what was happening and the cost. Shuttled me to and from work. Thank you Four Stars. More

We have used the service center several times. This was not the best experience for us. First, when we brought the car in, there were several service advisors present and even though we walked in This was not the best experience for us. First, when we brought the car in, there were several service advisors present and even though we walked in they waited quite a bit of time before addressing us. There were no other customers present. We needed to leave the car overnight for the recall that need done. Not a problem. I received a text the next afternoon from either the system or Richard (don't know which) about doing additional services, which I declined. I didn't know if the car was ready or not. I called the dealership to speak with Richard in the service department several times only to have it go straight to voice mail. On the 3rd time, I spoke with the receptionist and told her Richard wasn't answering. I asked to speak with anyone in the service department. She was very kind and asked if she could find someone back there and have them call me back. I said okay. No more than 5 minutes later, I believe it was James that called me back and said he could find out the status of the vehicle, which was indeed ready. He said Richard was in training all day. He took my payment over the phone and my daughter was able to pick the car up., service completed. I don't fault Richard for being in training, but there should be a process where if a service advisor who is handling customers is going to be away the next day, someone should pick that up seamlessly. James was polite and helpful. More