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Fox Ann Arbor Hyundai
Ann Arbor, MI
141 Reviews
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Showing 141 reviews
February 03, 2026
I arrived at 8:15 am this morning and didn’t leave until almost 5:30 pm. I actually did the appointment online because it said I had a recall, however when I got there I was informed that all the recalls we almost 5:30 pm. I actually did the appointment online because it said I had a recall, however when I got there I was informed that all the recalls were done from my previous visit sometime last year. I proceeded to let them know that I had a burning smell and I wanted them to check it out. Turns out, I needed additional work. After the recommendation was sent to me via text, I agreed on some of the recommended services and signed off on $545.31, which I hoped to pay. When I went to the restroom and got ready to walk out, I got a call from Garrett saying it was going to actually be $508. So now I’m prepared in my mind to pay that. So, when I happen to look at the services I signed off on, I was completely surprised it went from being in the $500’s to now being $833.11. Confused and definitely disappointed, because it wasn’t was I signed off on through my phone. I approached Mike in the service department. I asked why was my bill $833.11 instead of what I agreed too. He said “that’s what you signed off on” and I said no I didn’t because I took a photo of it. He said “well you did”. I said I just want my car so I can leave. He said “well we’re still working on it” I went back to the office where I was sitting waiting. Edith called the manager for me, and he managed to make it right in the end, and ended up saying that it was an error on their end with the tech or something like that. I appreciated that he made it right. Mike in service department is the reason I will never go back there, and the fact I received two different prices. Not comfortable doing business with them anymore. Don’t feel they were being honest with me at all. So happy I took a screenshot of the previous price. $300 difference is a lot for someone who didn’t plan on paying that. Such a shame because Edith was AWESOME, and really helped me get to the bottom of it! I’ll never go back, not even for an oil change. More
by krisdiangardette
Employees Worked With
Mike Elsasser
March 21, 2025
Love Fox Motor Hyundai Service center. Love Edith, a personal touch to their business. She's always there to answer your questions, help with scheduling and everything else. It's a service Love Edith, a personal touch to their business. She's always there to answer your questions, help with scheduling and everything else. It's a service I trust, which can be very hard to find from what I hear others say about their dealerships. I continue to buy cars from this place because of the excellent service and Edith. I love my 2017 Elantra. I wish you hadn't changed the design. I don't care for tI he new Elantra model. I like the small, sporty look of my Elantra. I'm not exchanging it until you make something I like. More
by mhatta
Employees Worked With
Edith, Matt, Mike
September 19, 2024
I hope nothing ever happens to your car after warranty, if so do not take it here. I've spent over $500 trying to get my electric window repaired, buying unnecessary parts being told that it is repaired on if so do not take it here. I've spent over $500 trying to get my electric window repaired, buying unnecessary parts being told that it is repaired only to find out that it was misdiagnosed and I bought parts I did not need. I have the same issue now as I did when I took it in. After being reassured by the service manager himself that it was repaired correctly. I'm not happy with this facility at all. I would hope that all their mechanics are licensed and certified. If this is not handled I will be contacting HMA and the state as well. I hope all their documents are in order. They could get a hefty fine. Not to mention three days lost wages from my job, it is a 3-hour round trip every time I take my car to them. My time is very important to me evidently it is not to them. More
by phillipcstrong
Employees Worked With
Mike Elsasser
December 16, 2021
I waited 2 weeks to get an appointment, just to get to my appointment date and not have my car serviced. You see, I made an appointment on line and I put a check mark in the box to have my car picked up and appointment date and not have my car serviced. You see, I made an appointment on line and I put a check mark in the box to have my car picked up and dropped back off for $50.00 dollars. I called to find out if my car was picked up. I was transfered to another number, just to find out that the voice mail was full, so I called the first number again. This time I was given a direct number to the person that would be the overseer of my car. I get his voice mail. I chose not to leave a message, so I called the first number again. The third time I got Edith Henderson on the phone. Edith was the only one who was willing to take the time to help me get the answers I needed. It turned out that no one took the time to see that the car was supposed to be picked up and told Edith to tell me that that information wasn't in the report. More
by sbushong49
Employees Worked With
Edith Henderson
July 11, 2021
The most upfront, honest and painless process that we’ve ever been through. We are definitely going to recommend this dealership and our Salesman, James to everyone! ever been through. We are definitely going to recommend this dealership and our Salesman, James to everyone! More
by NikkiP
Employees Worked With
James
March 21, 2020
GREAT service and nice people. Patient while my son was late and during his long test drive. No going to see my manager shenanigans . Best new car purchase experience ever! late and during his long test drive. No going to see my manager shenanigans . Best new car purchase experience ever! More
by Gildogg
Employees Worked With
Lou, Samantha
February 23, 2020
our salesman Lou was very easy to work with. We are so happy with how easy and painless the process was. We will certainly be coming back to Fox Motors for our next vehicle. happy with how easy and painless the process was. We will certainly be coming back to Fox Motors for our next vehicle. More
by Pbsabreena
Employees Worked With
Lou
December 07, 2019
This company pulls bait and switches and posts wrong prices purposefully online. They are extremely unethical. They will completely waste your time and insult your intelligence, claiming you just didn't prices purposefully online. They are extremely unethical. They will completely waste your time and insult your intelligence, claiming you just didn't understand. More
by User23
Employees Worked With
Alex
