Fox Ann Arbor Hyundai

I visited the shop more than a month ago to check up on my break system and the after waiting for an hour, the service desk lady came to me and told me that my break doesn't need to be changed but there we my break system and the after waiting for an hour, the service desk lady came to me and told me that my break doesn't need to be changed but there were other things that were due, such as transmission oil change, tire rotation, etc. I didn't have a budget to get all those service. So I decided to only pick couple that were urgent and also asked for rotate my tires because my front tires are wearing faster than rear ones. When I was paying over $100 of unexpected services the lady told me the engineer had switched front tires with rear ones. I didn't have time to check my car when I was getting out of the service department and hurried back to my work. But when I arrived at the parking lot and looked at my tire, I realized that the engineer didn't even touched my tires. So I called the service desk and asked her what kind of tire rotation did engineer exactly do. She was very surprised that I would call her to ask this, but she returned with an answer something like "Oh the engineer apparently did 'side-to-side' rotation".. I still didn't understood why would anybody do that kind of rotation when front and rear tires are waring in different rate, but didn't have a time to waste any more time that day. I went to other car mechanics in the town today and told him about the recent tire rotation I recently got from Ann Arbor Hyundai dealership and he told me that unless the front and rear tires are equipped with different size non-directional tires, no one does side-to-side tire rotation... So here is my feedback about this shop: I never felt like I received a honest and quality service from this place and after visiting them second time, my opinion still stands. This service department is dishonest, customer-ripping, and has poor quality workmanship. I would never go back for any other service for this dealer. I used to live in Columbus, OH and went to a Hyundai service center there for all of my car maintenance. They always had a great workmanship as well as honesty, and I always had an opportunity to talked to the car engineer directly, so I trusted their work. This maybe another Hyundai service center, but the quality of their service nor the mentality of servicemanship don't even measure up to other shop I used to go to. Shame on you. More