Fox Subaru

2 Recalls Very efficient, professional & helpful. Told me it would take about 1 hour and it took about 1 hour. The waiting area was clean and comfortable. Fr Very efficient, professional & helpful. Told me it would take about 1 hour and it took about 1 hour. The waiting area was clean and comfortable. Free snacks were offered to those of us waiting which was a very nice touch. More

service folks I have a leased Subaru. There have been a few recalls on it in the last year. The service department (particularly Tom, Sara and Jennifer) have been I have a leased Subaru. There have been a few recalls on it in the last year. The service department (particularly Tom, Sara and Jennifer) have been such a pleasure to work with. They are always so accommodating, friendly and flexible. It is a pleasure to interact with all of them. Makes having to bring your call in numerous times less stingy!! Keep up the good work, team! More

Excellent Service The Service Department is wonderful and even though they were very busy last Thursday, Tom took the time to fit my car in for repair of a broken head The Service Department is wonderful and even though they were very busy last Thursday, Tom took the time to fit my car in for repair of a broken head light and ripped wiper. So easy to deal with and so professional More

Excellent car purchase experience! I never look forward to car shopping but this ended up being the best experience I have ever had! Ed and Clint worked extremely hard to work with us t I never look forward to car shopping but this ended up being the best experience I have ever had! Ed and Clint worked extremely hard to work with us to get a deal that worked within our budget. There was no pressure but clearly they wanted to do their best to help us get the vehicle we wanted. We stopped in to look, got a deal we could not pass up, and ended up purchasing! Since our purchase, Ed has contacted me to be sure I was happy and offered to assist with any questions about my new vehicle. I am so excited for my new Subaru Forester and will recommend Fox Subaru to others! Thank you!! More

Great service I have been a customer at this dealership for 6 plus years. I am about to turn in my 2nd lease vehicle. Service & customer service desk has always gi I have been a customer at this dealership for 6 plus years. I am about to turn in my 2nd lease vehicle. Service & customer service desk has always given me the information I need. Warm & friendly team. More

Outstanding service Todd gave excellent service and was great at explaining the problem. One of the reason I purchased my vehicle at Fox was due to the excellent servic Todd gave excellent service and was great at explaining the problem. One of the reason I purchased my vehicle at Fox was due to the excellent service department and mechanics. More

Great I’ve bought plenty of cars but never had an experience like this one. No pressure great salesmen (Ed Lake). He answered every question I had. The fina I’ve bought plenty of cars but never had an experience like this one. No pressure great salesmen (Ed Lake). He answered every question I had. The finance department was amazing. They went the extra step of getting a lower interest rate. More

Teamwork I saw great teamwork when I was there to pick up my new Subaru Ascent. Not only did the sales manager step in to help but two additional sales associa I saw great teamwork when I was there to pick up my new Subaru Ascent. Not only did the sales manager step in to help but two additional sales associates came to help explain some of the new features. I was really impressed. More

Get a second opinion if you have any work done here. Fox Subaru in Auburn, NY is adamant that there’s no way for a brake pad to fall completely out. They say that it’s impossible to drive a car without a Fox Subaru in Auburn, NY is adamant that there’s no way for a brake pad to fall completely out. They say that it’s impossible to drive a car without a brake pad. They also say that there’s no way that they would let a vehicle leave without a brake pad. That’s weird since nobody has ever worked on the brakes since I’ve owned it yet it is still missing. The only person that’s even touched the tires is me when I change my wife’s summer tires and rims for winter tires and rims. So I guess Fox Subaru thinks that I’m a liar and I’m just trying to get something out of the dealership. Surely won’t be going back there for our next Subaru. More

I would not recommend I leased my Subaru Impreza for 3 years. When the time came to return the vehicle I asked if I should replace the tires and brakes prior as they were w I leased my Subaru Impreza for 3 years. When the time came to return the vehicle I asked if I should replace the tires and brakes prior as they were worn down. I was told not to worry about getting new tires or brakes because they were under warranty as I’d had only 20,000 miles on the car and that it would be covered....fast forward a week. I chose to purchase the previously leased car. At that point I inquired about fixing the tires and brakes and suddenly they could not help and did not return my phone calls. The sales person was less than helpful and in fact dismissive. I spent over 700 dollars on an issue I believed was covered under warranty. I also reached out to Subaru directly with no prevail. More