Fox Toyota

Reason for Visit: Service

I recommend this dealer: No

My Review of Fox Toyota:
These people are terrible. I walk in 250 miles over an extended warranty I purchased with a repair. They did not tell me and then whacked me with a ninety dollar diagnostic fee. At least tell me before its done. I would have paid it anyway but just tell me.

After that, they recommended a "Transmission flush" as well as other money grubbing, extraneous procedures like a total engine rebuild or bio diesel conversion(please note sarcasm). Ironically I have the tranny flushed BY THEM 2 MONTHS EARLIER.

I bought the car from them, the whole time I felt as if I was bothering them while I bought their egregiously overpriced truck. The always are pushing things that don't need to be done. Their customer service people are unfriendly. The place is just terrible. Go anywhere but here. I now go to Copeland in Brockton. Its a bit farther but it is simply awesome.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Fox Toyota:
I recently purchased a new vehicle from Fox Toyota cash down. The sales associate was very friendly and helpful. Every other aspect of this purchase was unpleasant, however. When we requested a receipt for the purchase after putting down a deposit (the car I wanted was not available on the lot), they acted very put out. As it turns out, they drew up a receipt which listed the correct sales price, but contained mathematical errors which they later tried to use to jack up the price approximately $1,000. Several weeks later, after some strenuous argument with the manager, the price was reduced to the original price we agreed upon. Approximately 36 hours after driving off the lot, my brand new car with brand new tires sprung a slow leak in the front left tire. Investigation revealed a puncture by a large, shiny, non-pointy screw--the same type of screw, in fact, that the dealership had used to screw on my new license plate...I have no doubt the the dealership intentionally punctured my tire as revenge for insisting on the agreed upon (lower) price. After complaining about my experience with some frineds, all kinds of terrible stories about Fox Toyota began to emerge. One of my friends (as well as an acquintance of hers) both purchased cars with financing from Fox. The dealership intentionally misstated the agreed-upon financing bargain to extend the financing by an additional year without either woman's knowledge of permission. Luckily they both noticed the discrepancy and one was able to get the financing agreement changed after the fact. The other was stuck with a lease much longer than she bargained for or anticipated. My advice--buyer beware at Fox Toyota and make sure you read every footnote, check every detail, and double-check all the math before you sign anything.

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Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Fox Toyota:
I recently purchased a new vehicle from Fox Toyota cash down. The sales associate was very friendly and helpful. Every other aspect of this purchase was unpleasant, however. When we requested a receipt for the purchase after putting down a deposit (the car I wanted was not available on the lot), they acted very put out. As it turns out, they drew up a receipt which listed the correct sales price, but contained mathematical errors which they later tried to use to jack up the price approximately $1,000. Several weeks later, after some strenuous argument with the manager, the price was reduced to the original price we agreed upon. Approximately 36 hours after driving off the lot, my brand new car with brand new tires sprung a slow leak in the front left tire. Investigation revealed a puncture by a large, shiny, non-pointy screw--the same type of screw, in fact, that the dealership had used to screw on my new license plate...I have no doubt the the dealership intentionally punctured my tire as revenge for insisting on the agreed upon (lower) price. After complaining about my experience with some frineds, all kinds of terrible stories about Fox Toyota began to emerge. One of my friends (as well as an acquintance of hers) both purchased cars with financing from Fox. The dealership intentionally misstated the agreed-upon financing bargain to extend the financing by an additional year without either woman's knowledge of permission. Luckily they both noticed the discrepancy and one was able to get the financing agreement changed after the fact. The other was stuck with a lease much longer than she bargained for or anticipated. My advice--buyer beware at Fox Toyota and make sure you read every footnote, check every detail, and double-check all the math before you sign anything.

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