Fox Valley Buick GMC

We stopped by late on a Saturday and were treated well. Ben gave us a great rundown on the vehicles we were interested in, we test drove a couple, and the dealership stayed open late to accommodate our sch Ben gave us a great rundown on the vehicles we were interested in, we test drove a couple, and the dealership stayed open late to accommodate our schedule. After reviewing some other options over the weekend we came back on Monday and bought the car we wanted. More

Christina who is the sales manager saw my interest in a used truck and was e-mailing with me till 10pm which made me want to go into her dealership to look at trucks. I got to the dealership she came out t used truck and was e-mailing with me till 10pm which made me want to go into her dealership to look at trucks. I got to the dealership she came out to meet me and I dealt with Glen, one of her salesman who was just as friendly. I ended up buying the Honda Ridgeline from them. I brought the truck to my mechanic to check it out. He mad me aware of all 4 tires being dry rotted and that is not safe, and a cracked taillight cover. I emailed Christina and she looked into it. And with great customer service she got me a new cover and 4 brand new tires for only $142, they covered the rest. When I got there I made them aware of a creaking noise when making left turns. Ended up being a cracked stableizer and Christina had that fixed at no charge. So even thought the used truck had a few things wrong with it. Christina and Thomas(service tech) made everything right. I would recommend these guys and would buy another car from them. More

First of all I have to thank Isaac the Internet Auto Responder! Without his quick response and assurance I would have probably gone some place else. So, with that I thank you. Next was Patrick who kindl Responder! Without his quick response and assurance I would have probably gone some place else. So, with that I thank you. Next was Patrick who kindly greeted us nicely and showed us the vehicles I was interested in. Patrick also, took the time to follow up on what was going with the vehicle and made sure I recieved the messages. Now Ms Martha Gonzalez, Oh where do I begin? Ms Martha was extremely informative,kind,inquisitive,straight forward,funny,Honest,caring and Classy! She knows her STUFF and I know that's why she works for the Company! I had minor bump but, she got the job done thank you!! And Mr Grimelli sealed the deal thanks! I would recommend everyone to give FOX VALLEY a chance! More

While purchasing 05 Audi as is, it was later discovered that the two rear wheels had minimum rubber one definitely below the GMC Standard and asked about moisture in the headlights it was explained the c that the two rear wheels had minimum rubber one definitely below the GMC Standard and asked about moisture in the headlights it was explained the car had been on the lot overnight. After these deficiencies were established, the sales consultant was recontacted and indicated that the tires met minimum GMC standards, not correct. Also when asked about seals of headlights indicated responsiblity of purchaser. Mr. Ballantyne was quite courteous however not quite forthcoming as to the condition of the vehicle. I find leaving two poor tires in the rear and two fairly new tires in the front kind of a cheesy way to do business. The price was reasonable, it appears that this dealership is pushing the GMC certified used car seal of approval to the limit. I would suggest anyone using this dealership to not take them at their word but to check out any vehicle thy purchase with caution. Friendliness is not necessarily what it appears. BUYER BEWARE. Yesterday, 8/22/11 I was contacted after writing the above by the Gen. Mgr. Christina Wickerstein of Fox Valley Buick who indicated she wished to insure customer satisfaction and had recently assumed her position after the inspection of the above vehicle. The Audi was brought to a certtified Goodyear tire center which confirmed that the two rear tires were in such condition that it was difficult to believe they would pass the GMC Pre-Certified inspection properly executed. Ms. Wickerstein upon confirming this information was gracious enough to insure her dealership incurred the cost of the tires and the realignment of them. We are very satisfied with the response to our problem. It appears that the oversight occurred prior to the new management assuming control of the dealership. More

Wow!!! I have purchased a few vehicles in my lifetime and this was absolutely the best. They got straight to the point and didn't waste my time. Unlike other GMC dealerships in the area. If you are looking f this was absolutely the best. They got straight to the point and didn't waste my time. Unlike other GMC dealerships in the area. If you are looking for a great deal and knowledgeable service, then this is the place. More

Purchased a new Enclave from Bill Buehring at St charles GMC/Buick. Couldn't be happier. Had a little bump in my credit, was no problem for Martha the finance gal. She got me a good finance rate too!Bill wa GMC/Buick. Couldn't be happier. Had a little bump in my credit, was no problem for Martha the finance gal. She got me a good finance rate too!Bill was very Helpful with the different options on the vehicle and didn't try to force me into something i didn't need. Looking for a Buick or GMC vehicle i would highly recommend them. Susan Lytle More